Van_Diesel
Member
- Joined
- Oct 6, 2005
- Messages
- 10
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I have stability problems with my ADSL line and Telkom is completely useless to assist.
My router is set up to connect to the internet automatically, but when it is connected, certain websites (like our own at www.peopleres.co.za) does not work properly. When I connect to our website the first time it opens up. If I hit refresh or browse to another page, it basically freezes and eventually either time out or brings it up in part with not all the content loaded. Some other websites doesn't even open up at all.
Also, sometimes the internet light just goes red and then I need to turn the router off and on again before I can connect to the internet again. This happens at random.
However, if I connect to the internet via Windows Networking (dialup connection), all websites work fine. When the internet light turns red however, a restart of the router is still required.
I talked to Openweb and they checked their logs and they can only tell me that I'm experiencing Packet Loss. I've probably logged 4 calls with Telkom already and they just close it again without even bothering to contact me.
This issue started last year around October when my Billion 800G router was struck by lightning and I replaced it with a Billion 400G. I didn't report it because I thought the issue was with the modem or something, but in December (lightning again), I decided to go for a Netgear router and the problem still persists.
Any suggestions on how to proceed to get this sorted out would be appreciated.
My router is set up to connect to the internet automatically, but when it is connected, certain websites (like our own at www.peopleres.co.za) does not work properly. When I connect to our website the first time it opens up. If I hit refresh or browse to another page, it basically freezes and eventually either time out or brings it up in part with not all the content loaded. Some other websites doesn't even open up at all.
Also, sometimes the internet light just goes red and then I need to turn the router off and on again before I can connect to the internet again. This happens at random.
However, if I connect to the internet via Windows Networking (dialup connection), all websites work fine. When the internet light turns red however, a restart of the router is still required.
I talked to Openweb and they checked their logs and they can only tell me that I'm experiencing Packet Loss. I've probably logged 4 calls with Telkom already and they just close it again without even bothering to contact me.
This issue started last year around October when my Billion 800G router was struck by lightning and I replaced it with a Billion 400G. I didn't report it because I thought the issue was with the modem or something, but in December (lightning again), I decided to go for a Netgear router and the problem still persists.
Any suggestions on how to proceed to get this sorted out would be appreciated.