Packet Loss

RoosTa

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Since yesterday, I have been getting packet loss of around 1%, but have never had this problem before.

This causes me to get really bad lag spikes while playing games, especially WoW and my performance was terrible in raids where my latency jumped to 3500ms. This only happens when we are fighting, but once everyone is idle, it drops to 400ms.

Again, I've never experienced this problem before and only started after all our lights 'dimmed' (florescent lights turned off completely) briefly - Thanks Eskom.

After doing some pinging (-t) to international and local sites, I get a 1% packet loss, which might not seem like much, but it has a drastic effect on games. If I do a tracert, hops 3 & 4 time-out.

I have tried switching between ISP accounts shaped (cybersmart) & unshaped (axxess), but it didn't seem to matter. Which leads me to believe its a hardware fault and I'm suspecting one of 3 things;

1) Motherboard with onboard network card
2) ADSL Router
3) Telkom Exchange

Is there a way I diagnose the problem to determine where these packets are being lost?

PS If I need to go down route 3, I'll need some solid evidence.

Thanks

EDIT: By examining this tracert, it seems that the fault may lie at Telkom?

Code:
Tracing route to 206.16.235.123 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  mygateway1.ar7 [192.168.1.1]
  2    20 ms    20 ms    19 ms  dsl-146-28-01.telkomadsl.co.za [165.146.28.1]
  3     *        *      148 ms  196.43.33.166
  4     *        *        *     Request timed out.
  5    25 ms    23 ms    23 ms  196.43.33.2
  6    23 ms    21 ms    20 ms  196.43.33.5
  7   220 ms   221 ms   221 ms  lon-ip-dir-telecity-gig-4-0-1025.telkom-ipnet.co
.za [196.43.18.121]
  8   220 ms   221 ms   222 ms  ldn-tch-i1-link.telia.net [213.155.141.153]
  9   221 ms   221 ms  mygateway1.ar7 [192.168.1.1]  reports: Destination protoc
ol unreachable.

Trace complete.

tracert 206.16.235.123

Tracing route to 206.16.235.123 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  mygateway1.ar7 [192.168.1.1]
  2    20 ms    21 ms    19 ms  dsl-146-28-01.telkomadsl.co.za [165.146.28.1]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    22 ms    23 ms    21 ms  196.43.33.2
  6    22 ms    23 ms    22 ms  196.43.33.5
  7   223 ms   220 ms   221 ms  lon-ip-dir-telecity-gig-4-0-1025.telkom-ipnet.co
.za [196.43.18.121]
  8   222 ms   222 ms   220 ms  ldn-tch-i1-link.telia.net [213.155.141.153]
  9   222 ms   221 ms  mygateway1.ar7 [192.168.1.1]  reports: Destination protoc
ol unreachable.

Trace complete.
 
Last edited:
I dont think its your hardware. I've got the same problems using a WA account and it also started yesterday while playing WoW

I see that there are "no problems on the SAIX noticeboard" (OK I know thats a bit of an oxymoron)

Pinging the WoW site however just comes up dead.

Code:
ping www.worldofwarcraft.com

Pinging worldofwarcraft.com [12.129.242.22] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 12.129.242.22:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I thought it was just the game, so gave up. But I just got a call from my brother-in-law (also on WA ADSL but on a shaped account) asking me to check if I could connect to any MSN games as he was trying to play back gammon with his cousins in Portugal and sure enough I get simular problems and the following error message

"Cant Connect" If this problem persists, there may be network issues with the server or a problem with your firewall configuration. Please check your firewall settings by viewing the Open Ports FAQ."

Pinging MSN has simular results
Code:
ping www.msn.com

Pinging us.port.msn.com.nsatc.net [65.54.152.126] with 32 bytes of data:

Reply from 207.46.38.166: Destination net unreachable.
Request timed out.
Request timed out.
Reply from 207.46.38.166: Destination net unreachable.

Ping statistics for 65.54.152.126:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
Same problem.

Code:
ping 206.16.235.123

Pinging 206.16.235.123 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.16.235.123:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

The MSN site should at least work but is just a no go.
I see there have been two broken cables in the last two days. SAIX report it as fixed. Somehow I dont believe it.
 
Last edited:
hey im also having a packet loss :( with saix shaped, connection was flying till about 45mins ago just suddenly went all slow :( :( :(
 
international sites are loading extremely slowly for me, on an Axxess 3gb account.
 
I think international is down.

I'm getting severe packet loss, incredibly high pings for international sites.

I can't really browse international - connection reset errors.

I can't connect to EVE Online.

Local works and I'm not capped.
 
Ping statistics for 64.233.187.99:
Packets: Sent = 105, Received = 79, Lost = 26 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 475ms, Maximum = 747ms, Average = 491ms

(that's google.com)
 
High latency on WoW at the moment, started at about 8pm. On a Cybersmart account.

I am getting between 2000 to 6000 ms and the raid is just about to start =(
 
I had really bad latancy from last night, But it was spiking so you could get away with it. My brother in law says his MSN hasn't worked all day though?

Just got this from Web Africa which might be the problem.

Call Reference ID : STT000000006812
Failure Type : Network Failure
Problem Description : Link down between Hong Kong and Rosebank
Time Down : 20 Feb 2008, 19:55:00
Impact : N/A
Site : Hong Kong
Services Affected : International Connectivity
Updates :

20 Feb 2008, 20:40:15 refilwe
Our Techs are busy testing

Cause of Failure : N/A
Status : New
 
That time is right.

Here's a longer ping sequence:


Ping statistics for 64.233.187.99:
Packets: Sent = 601, Received = 423, Lost = 178 (29% loss),
Approximate round trip times in milli-seconds:
Minimum = 453ms, Maximum = 499ms, Average = 485ms

Wow. 29% loss.
 
The time does conside, though I think they only found out it was down at that time. more than likely been down for longer, or just been getting worse
 
here's verizon ping thing

Ping statistics for 64.233.187.99:
Packets: Sent = 228, Received = 204, Lost = 24 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 300ms, Maximum = 403ms, Average = 317ms
 
Sorry false alarm!

I logged on to WoW and is showed 320ms, ran to shattrath and suddenly jumped to 2000ms. Text takes 2-3 seconds to appear in chat window etc.

Though, pinging google doesn't show any packet loss. Could it be that even unshaped accounts are being shaped?
 
Wouldn't surprise me. I logged a fault the other day as my unshaped account at home will no longer log into PHP forums admin sections due to my IP that changes so rapidly using the SAIX Cache, Yet it never changes on my shaped account at work.. SAIX's response.. working as intended.

BG's just now had me at a 7k ping <cry>
 
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