Payfast Error Z8

[icarusza]

Hey guys ... hoping there are others out there with more experience/insight with Payfast recurring billing than me! Often our clients add card details via Payfast's checkout process and we capture a token for recurring billing. We manage the recurring billing ourselves - its not a subscription on Payfast's system. It seems that frequently that first charge goes off, but on the second attempt (the offline charge), we receive the following error:

{
  "code"=>"Z8",
  "reason"=>"Your card was declined for payment. Please contact your bank for more information. (Z8)"
}

Anyone have deeper insight into this? Does it occur with certain card types? Is there anything we can do to lower the rate of these errors? Any way to retrieve more specific information?

 

[ronnie_94]

Tried PayFast support? I know sometimes they can take a week to get back to you and they also have a live chat you could try.

 

[justplain]

That is likely an acquirer decline. Definitely raise it with their support

 

[rvZA]

As mentioned, only Payfast can help. Unfortunately, as with 99% of SA businesses, their IT team has issues, limited IT skills and experience. They cannot even get their newly acquired IP Addresses to resolve correctly to their payfast.co.za domain. Good luck.

 

[semaphore]

As mentioned, only Payfast can help. Unfortunately, as with 99% of SA businesses, their IT team has issues, limited IT skills and experience. They cannot even get their newly acquired IP Addresses to resolve correctly to their payfast.co.za domain. Good luck.

You constantly spew utter garbage, don't you?

 

[rvZA]

You constantly spew utter garbage, don't you?

Are you working there?

 

[PaulGherkin]

Z8 is defined in EMV as acquirer decline. There's a test case for it. It bit me once I remember.
This is actually an EMV issue, and likely to do with PayFast. However it would have been covered in EMV test cases.

 

[PaulGherkin]

You constantly spew utter garbage, don't you?

As has been established, rvZA is an AI chatbot, simply ignore it

 

[icarusza]

Had a chat with their support and the agent said its because there's a limit of 3 failed charge attempts within some window of time. For payment failures, I was reattempting the charge every day for about 5 to 7 days (because Payfast mentions that their own subscriptions also retry automatically).

I don't know if that lines up exactly with what I was seeing in the logs.. sometimes it seemed to occur on profiles with no previous failed charge attempts, and sometimes not at all, but fewer repeat attempts did lead to a drop in the error code being experienced.

 

[semaphore]

Are you working there?

No, but your statement was broad and clearly shows you're utterly clueless about the Software/IT space in South Africa.

 

[rvZA]

No, but your statement was broad and clearly shows you're utterly clueless about the Software/IT space in South Africa.

So, you do not work there and do not know and made a blanket statement. Okay then.

 

[_kabal_]

So, you do not work there and do not know and made a blanket statement. Okay then.

Oh the irony