Payment pending no help removing this error

@rain_mobile please help me.

I'm on that R280 something plan. Made a payment for an installment yesterday that somehow didn't go off before (paid R900, actually). The call centre guy confirms I'm in credit and asks if I want a refund or if I want my future installments to be debited against the credit. I opted for the latter. (Even though September still showed as unpaid).

Website confirmed that my plan was still active.

This morning, that product is gone.

My ref nr for the call is 27366578.
 
now05ster said:
@rain_mobile please help me.

I'm on that R280 something plan. Made a payment for an installment yesterday that somehow didn't go off before (paid R900, actually). The call centre guy confirms I'm in credit and asks if I want a refund or if I want my future installments to be debited against the credit. I opted for the latter. (Even though September still showed as unpaid).

Website confirmed that my plan was still active.

This morning, that product is gone.

My ref nr for the call is 27366578.
Click to expand...
Hi @now05ster

Kindly send us a message via PM so we can assist you further| https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
Morning @rain_mobile , this morning i logged on to get my invoice, and it said ( despite the amount going off last night) i was in arrears, so stupidly i made another payment, and it still says i am in arrears...
 
now05ster said:
@rain_mobile please help me.

I'm on that R280 something plan. Made a payment for an installment yesterday that somehow didn't go off before (paid R900, actually). The call centre guy confirms I'm in credit and asks if I want a refund or if I want my future installments to be debited against the credit. I opted for the latter. (Even though September still showed as unpaid).

Website confirmed that my plan was still active.

This morning, that product is gone.

My ref nr for the call is 27366578.
Click to expand...
I have been a loyal Rain customer for the past 3 years. During this time, the only truly helpful and professional service I received was from Mr. Tasreeq Osman. He personally followed up, resolved my issues efficiently, and showed genuine care—something I, unfortunately, have not experienced with your general support team.

Reaching out to customer service has often resulted in delayed responses, sometimes up to three weeks, which is extremely frustrating. I also find it unfair to be billed for services that were suspended due to non-payment, especially when no data or usage occurred during that time.

While I appreciate Rain’s excellent marketing and sales responsiveness, I strongly believe your customer service department needs urgent improvement. If this trend continues, I will be forced to consider alternative service providers.
0672923233 my number
 
I have been a loyal Rain customer for the past 3 years. During this time, the only truly helpful and professional service I received was from Mr. Tasreeq Osman. He personally followed up, resolved my issues efficiently, and showed genuine care—something I, unfortunately, have not experienced with your general support team.

Reaching out to customer service has often resulted in delayed responses, sometimes up to three weeks, which is extremely frustrating. I also find it unfair to be billed for services that were suspended due to non-payment, especially when no data or usage occurred during that time.

While I appreciate Rain’s excellent marketing and sales responsiveness, I strongly believe your customer service department needs urgent improvement. If this trend continues, I will be forced to consider alternative service providers.
 
I have been a loyal Rain said:
I have been a loyal Rain customer for the past 3 years. During this time, the only truly helpful and professional service I received was from Mr. Tasreeq Osman. He personally followed up, resolved my issues efficiently, and showed genuine care—something I, unfortunately, have not experienced with your general support team.

Reaching out to customer service has often resulted in delayed responses, sometimes up to three weeks, which is extremely frustrating. I also find it unfair to be billed for services that were suspended due to non-payment, especially when no data or usage occurred during that time.

While I appreciate Rain’s excellent marketing and sales responsiveness, I strongly believe your customer service department needs urgent improvement. If this trend continues, I will be forced to consider alternative service providers.
Click to expand...
Hi I have been a loyal Rain
Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

​

 
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