Payment pending no help removing this error

Hi I apparently have a payment on my account. Which I'm not aware of. I wanted to try the 5G R999 package, since the last 4G wasn't getting me anywhere even after I bought and setup an antenna.
My question is, I've sent to support a before and did again this morning but I'm going to carry on with my life and probably grow old before I get a response so I'm posting here.
 
Hi I apparently have a payment on my account. Which I'm not aware of. I wanted to try the 5G R999 package, since the last 4G wasn't getting me anywhere even after I bought and setup an antenna.
My question is, I've sent to support a before and did again this morning but I'm going to carry on with my life and probably grow old before I get a response so I'm posting here.
HI @ryudswift

Please provide me with your email via PM.
 
I have been tryna from yesterday to make payment for my rain arrears. If didn’t accept my new debit card details. I stil have no idea why. The consultants kept teln me go to dashboard n edit details. Even tho dat was wat I initially tried. I finally was able to update banking details using a different bank card. But now when I’m tryin to make the payment. Its says error. Payment pending for this transaction. 2 different consultants from yesterday. N I’m stil not able to make payment cos its stuck in error. Do I have to wait til Monday when consultants are back to work?
A contact number to speak to sum1 would help in cases like dis. Cos the emailing doesn’t seem to work for urgency.
They will never even call you that's how pathetic rain service is.
 
I would contact support
giphy.webp
 
I think there might be something going on with Rain's payment systems. I'm continuously getting disconnected, then a login pops up asking for payment, then reconnecting again. Even now I am browsing yet the router is showing disconnected. Very strange. We have paid so something else is up. Has been like this since around 10AM.
 
@Solarion

There does not seem to be any issues in terms of the payment systems, could I ask you to please PM me your email address , let me have a further look into this for you
 
Please rather PM/DM me( you can do so by clicking my profile and then start conversation) as this is a public platform i would suggest to remove above message.
Hi Rain management, hope you doing well please help with my 4G sim that I want to cancel since now I have upgraded to 5G rain data plan
 
Next level stuff.
Phonecall received from Rain
"Hi there, we see you have an issue and you want to cancel" - what seems to be the problem ?
Me: Did you even read the post which describes my issue ??
Them: We see you are outstanding R0.01
Me: ?! Uhh, how is that even possible
Them: It is a glitch on your side.
Me: No, it's not on my side - I do not pay you - you DEBIT me for the amount owed
Them: Don't worry we will credit you the R0.01
Me: Uhh, Still doesn't explain the issue - imagine you had a fat finger error and undercharged everyone R0.01 - now your entire Customer base gets suspended (or even worse now get's blacklisted on ITC ?)
Them: You see it is because your bill was R1,185.42 and we only debited R1,185.41
Me: ....

What the actual.. anyway
 
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