PC LOST COM PORTS

[spiff]

Hi guys, I'm not an IT / PC guy so hopefully I can get help here. I have an old desk top pc (2006) which has an Asus P5GD1-VM motherboard. now unfortunately it crashed on friday and after our IT guy said we can try do a repair with the XP SP3 disc which only partly worked as we no longer have COM PORTS and the MS SQL is also screwed up.

for us here at work the serial port is vital and to get our software running correctly we need to get the MS SQL data base working. we cannot format the Hdd as there is a licence linked to it

I no longer have the original motherboard disc. Is there a way to get the pc working again properly?

I did google Asus and the P5GD1-VM but am not sure what to download.

thanks
spiff

 

[ponder]

You can try the Intel(R) Grantsdale-G Chipset software Installation Utility under the Utilities sections for that motherboard on the Asus site.

we cannot format the Hdd as there is a licence linked to it

What license are you referring to?

 

[Fudzy]

I'd check to see if they are not hidden, check this link on showing the hidden devices:

http://support.microsoft.com/kb/315539

If they are there, delete them and do a hardware scan.

 

[FNfal]

Asus driver page http://www.asus.com/Motherboard/P5GD1VM/#support_Download_17

 

[spiff]

You can try the Intel(R) Grantsdale-G Chipset software Installation Utility under the Utilities sections for that motherboard on the Asus site.

What license are you referring to?

its the licence for the CAM software we run on that pc. nothing to do with MS.

 

[spiff]

I'd check to see if they are not hidden, check this link on showing the hidden devices:

http://support.microsoft.com/kb/315539

If they are there, delete them and do a hardware scan.

ok that showed me that the 2 ports are gone in the device manager - just a yellow ? in their places.

would a windows update help?

 

[Fudzy]

ok that showed me that the 2 ports are gone in the device manager - just a yellow ? in their places.

would a windows update help?

Did they come back as yellow ? (Unknown device) after being removed and rescanned? If so then the drivers are required, download the Chipset drivers which ponder recommended.

 

[spiff]

Did they come back as yellow ? (Unknown device) after being removed and rescanned? If so then the drivers are required, download the Chipset drivers which ponder recommended.

yip 2 yellow "unknowns"

busy installing the chipset utillity at the moment. hope that sorts it out.

 

[ponder]

its the licence for the CAM software we run on that pc. nothing to do with MS.

Is there no way to extract the license with a utility or something? Can you not ask the vendor for the license key?

 

[spiff]

Ok had to do a full format and reinstall xp to solve all problems. The vendor will lock the licence to the hdd tomorrow.

Thanks guys.