Dear Customer,
All telecom operators are experiencing different levels of outages (Voice, Data or both). This includes Vodacom, MTN, CellC and Telkom.
Openserve experienced three (3) cable breaks in a matter of 1 hour. 2 fibre circuits between East London & Port Elizabeth via the coast route, and the backup route between Port Elizabeth and Uitenhage. Due to the extent of the breaks, Openserve’s Network Operations Centre in Centurion have no telemetry access to these breaks. Tech teams with additional equipment are on their way from Johannesburg to East London and Port Elizabeth.
The following services will be affected:
1. Eastern Cape, North of Port Elizabeth - No or partial connectivity to Metro Ethernet Fibre services;
2. National: Voice currently has only 25% available trunks. Outbound voice is being prioritized.
3. Eastern Cape, North of Port Elizabeth - ADSL/VDSL partially affected.
We will update customers of the restore time as soon as we receive additional information from Openserve.