F***ing Hisense.
I bought a 65" U6H from Game on Black Friday. I immediately noticed some dead pixels in the middle of the screen. Not a lot, but definitely noticeable in a white/bright scene.
So I logged a fault/return with Game online. Granted, with it being the end of the year + holiday period + being unavailable, it took a long time for the collection period to happen.
Eventually, Hisense finally picked up the TV. I showed the "technician" the problem, and he agreed there was an issue with the screen and said he would send it to Hisense (then who is he with? I have no idea).
Anyways, he calls me back a few days later to say that Hisense said they can't see anything wrong with the TV and if there is something wrong its too small for them to fix... and when can he come drop off the TV. I told him I didn't want the TV back and that they must provide a refund. Crickets from that point on.
Much to their credit, Game were constantly following up (22 calls between December and now) and once I told them what Hisense were trying to pull, they got on the phone with them and informed them it would need to be a refund case. Now I'm sitting with a TV that Game needs to pick up.
Date purchased: 28 Nov
Date delivered: 01 Dec
Return logged: 03 Dec
TV collected from me: 07 Feb
TV returned to me: 28 Feb
TV collected from me again: ????