Phonecall from sentech

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vangend

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I got a call today for going over my cap of 10gb, first I was okay then I heard that I used 10.5gb. I told then I will keep using it as in my contract there is no cap mentioned and until I can view my usage stats they must not phone me again. Next month target 20gb
 
LOL, they will cut you dead, Telkom did it, iBurst did it, so what makes this any different :)
 
If this was your first and only "infringement" in terms of going over this 10GB "cap" that seems petty. However, to be honest, I welcome the day when Sentech gets stricter with regards to their "soft cap" policy. For 95% of users, 10GB is way more than is required and it is those few who are downloading 15, 20, 30GB per month who are actually taking from others to feed their own needs. We all know the realities of the cost of bandwidth and that this is not an infinite resource.

I don't blame users who do that - Sentech doesn't stop them so why not. But I would like to see Sentech contacting the 15GB+ users (on a 10GB Home 128 package) first before harrassing someone who has only JUST exceeded the 10GB.
 
Connection is right.

It's the leaches that will eventually cause sentech to drop the classic options and start charging per MB.
 
Connection, I agree with you that people that abuse something should pay for what they do, BUT they sold the service as an uncapped service. If you know ADSL has a 3Gig limit, and you conjure up ways to circumvent the cap, that's abuse. But when a company sells you an uncapped service and you just download as you thought in the beginning you could, that is NOT abuse.

I will not be called an abuser of a servive that never had a cap. They can not enforce the cap if they don't give you some way of monitoring it. I'm using a Wireless Router with 4 PC's on a LAN. There is no way for me to monitor my bandwidth usage.

(This is not meant as an attack on anyone, just frustration towards Sentech)
 
No capping

It is easy to say that some people abuse the service, when I signed up they offered a 15 people per hub ration and no cap , they then changed that to 30 people per hub with various caps. I am sure that the user rate per hub is even higer now.

I have had 2 phone calls, one for exceeding 18 gigs on a 128 the second for 15 gigs, I was not even in South Africa at the time.

It's ADSL for me from 1 Oct. untill something better comes along

:mad:
 
I received a message on my phone while I was out of the country for going over my limit for August, but DUmeter states I used 19.7GB.

Last time I checked 19.7 < 20

If they measure differently to how a bandwidth monitor on my PC measures bytes, then they must make available an online app to view one's usage.
 
vangend said:
I got a call today for going over my cap of 10gb, first I was okay then I heard that I used 10.5gb. I told then I will keep using it as in my contract there is no cap mentioned
Click to expand...
IIRC, when I signed up way back when, it was even explicitly advertised on their website as an 'unlimited' service. If you sign a contract for one thing, and they supply something less, they are in breach, it is fraud. Unfortunately peasants like us can't afford the legal system, it's only for the rich.
 
I received my second phone call... waiting for the detrimental third one! Yes I agree that the service sold to me was offered as uncapped etc.. thats why I bought it. Never did I agree to the new AUP nor was it made available to my awareness. Until they provide an online way to check your usage I will NOT agree to the amount they told me. Apparently I used some 20 plus gigs for August, beats me where it went but I guess thats what happens when three people share the connection.
 
Yup. If they sell a service as "unlimited" how can they enforce "limits"? Basically the marketing department of Sentech lied in order to appear better than ADSL, etc. They shoudl sell it with a 10gb soft limit.
 
I refuse to be branded an 'abuser' for using the bandwidth that is contractually mine. and i definitely refuse to be capped on local bandwidth, b/c there sentech doesn't have the 'bandwidth is expensive' excuse.
I also find it ironic that the only time i surpassed my cap and go the phonecall is when i was out of the country for two weeks, it seems like that happens to other users too. I slightly suspect they don't measure 'months' they same way we do, but use 30 day rolling periods, and i use my connection most at the beginning and the end of a month, b/c i will make sure i get my 10 Gig a month.
I respect Sentech's position in this market and acknowledge the difficulties they experience, but hey, it's not my problem. they will not gain goodwill or positive feedback being so petty as to harras people that just surpass a non existing cap.
 
O Irony...
got a phonecall from sentech for being 60 Megs over my limit...
Not to say that according to my own DUMeter logs i never did more than 9.7 Gig.

The 'new' rules are as follows: you get a 'yellow card' everytime you exceed your quota, after two yellow cards, you get a red one and your service gets disconnected till the beginning of the next month.

Apparently they'll make an online bandwidth monitoring tool available from tomorrow onwards
 
Why abuse the service? It's a few ppl that's gonna make it worse for everyone else and what do you have then as an alternative?
 
Eh. Jhbgirl. If you recall. We all got "abused" by Sentech, quite a while ago.

I say, assign them a ticket number if they give you a call :)
 
Didn't Sentech say 60% of their cost goes to Telkom for international bandwidth?
 
I got the dreaded phone call yesterday

I think its bullsh!t that they don't provide a way of monitoring your usage. How can they even think of implementing a capping policy without it?
 
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