Pick n Pay ASAP cancelled orders while accounts being deducted

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Yo_Zizo

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Hi everyone, over the weekend I noticed the Pick n Pay ASAP app has been out of sorts. The app allows you to make your order and once the money has been deducted from your account the app gives a message of your order being cancelled. What's stranger is the fact that they don't answer their phone lines or emails. Anyone else experienced the same issues with Pick n Pay ASAP?
 
Yo_Zizo said:
Hi everyone, over the weekend I noticed the Pick n Pay ASAP app has been out of sorts. The app allows you to make your order and once the money has been deducted from your account the app gives a message of your order being cancelled. What's stranger is the fact that they don't answer their phone lines or emails. Anyone else experienced the same issues with Pick n Pay ASAP?
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Yup, it happened to my wife over the weekend...
she dialled the call centre number and held on for 20-odd minutes before she gave up. Dialled again yesterday (same bloody wait time..), and eventually got through to an agent who quoted her 10 working days for the refund. They initially wanted to offer her the return in the form of a credit, she hit the roof!
It's not like she's ever gonna order from them again, not when Sixty60 delivers without any issue.
 
Voldemort said:
Yup, it happened to my wife over the weekend...
she dialled the call centre number and held on for 20-odd minutes before she gave up. Dialled again yesterday (same bloody wait time..), and eventually got through to an agent who quoted her 10 working days for the refund. They initially wanted to offer her the return in the form of a credit, she hit the roof!
It's not like she's ever gonna order from them again, not when Sixty60 delivers without any issue.
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Luck must have been on your wife's side , I have been trying to contact them since Saturday without success. It is starting to look like they were stalling till they reached the new month before sending out official correspondence. Something fishy is going on there!
 
Yo_Zizo said:
Luck must have been on your wife's side , I have been trying to contact them since Saturday without success. It is starting to look like they were stalling till they reached the new month before sending out official correspondence. Something fishy is going on there!
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100%
 
Looks like ASAP completely broke down for a while. Lots of similar complaints.

They've been on a steady decline for years now, Checkers is destroying them.
 
Totempole said:
Looks like ASAP completely broke down for a while. Lots of similar complaints.

They've been on a steady decline for years now, Checkers is destroying them.
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Well this saga has sped up their descent, I finally got through to them via their twitter account and now waiting for the refund, anyone else struggling to get ahold of them can contact them through twitter.
 
Yo_Zizo said:
Well this saga has sped up their descent, I finally got through to them via their twitter account and now waiting for the refund, anyone else struggling to get ahold of them can contact them through twitter.
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They're spiralling downhill so fast, I don't think it's possible to speed up their descent.

I've had the privilege of dealing with their customer care regarding a small issue which got completely blown out of proportion to the point where even the store manager tried to go MIA.
 
Totempole said:
They're spiralling downhill so fast, I don't think it's possible to speed up their descent.

I've had the privilege of dealing with their customer care regarding a small issue which got completely blown out of proportion to the point where even the store manager tried to go MIA.
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Its all gone to hell there, the only reason people still used that app was due to the perk of smartshopper points and the occasional discount. I at least got my refund today, hopefully everyone else will get sorted soon if not already.
 
The Woolies Dash app is almost unusable for me. Unfortunately Checkers Sixty60 doesn't cover my area.
 
I am literally facing the same issue! It did this to me 3x the first 2x times even though it would cancel it would eventually send me an email it went through but this 3rd time I didn’t get an email or my money reversed? Mind you the lady from the call center wasn’t even helpful with the situation she even sounded uneducated. She had told me before the end of the day they would get back to me , nobody did! Imagine having to wait this long for a reversals I’m starting to get worried the wallet payout is worse now! The lady also claimed she can’t see the order cancelled or went through from the new app meantime I’m using the old one here’ right now the only thing I can do is spam 1 star reviews In my frustration hoping they’d get back to me
 
Flip so you didn't receive an order number for the 3rd one? Contact them on their twitter account, it sped up the refund process for me. They have the worst wallet payout, I had to contact their customer service to action the payout from their end whenever I had money in my wallet that I wanted to claim last year, haven't had the need to use them this year though. At least there is a wallet, I had bought a few stuff on the Makro app and some items were not available and currently having issues getting my refund from them for the last 3 weeks... Perhaps a Makro t̶h̶r̶e̶a̶d̶ SUPPORT GROUP needs to be started too. Lol
 
Thanks for the tip I’ll try that out, that’s just frustrating. Good thing I had always received small amounts to my wallet as change, so I just use it on the next orders. Also thanks for letting me know about Makro, I was just about to place an order so I think I’ll just go to their stores instead. Have you tried placing a 1 star reviews in helloPeter ? Perhaps it should grab their attention with a private reply.
 
I haven't gone the hellopeter route as yet, still communicating with them which has been an annoying experience, but it is what it is. Did you get through to them on their twitter account and have you been sorted?
 
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