Please explain this email from axxess?

[blue-eye-boy]

Dear Axxess Subscriber,

This is an automated email from our servers.

A friendly notification that according to our records your usage on account [#######] at 24-Oct-08 11:28 reflected the following:

Total bandwidth used: 513.76MB
Account limit: 1.00GB

Please bear in mind that this is a usage-based service and as such is subject to a ADSL Account Limit of 1.00GB

To purchase additional bandwidth please login to your control panel at https://www.adsl.co.za where you can upgrade your existing account.

?

 

[w1z4rd]

Whats to explain? It looks like a bandwidth report...

 

[blue-eye-boy]

Okay, was just wondering why it says it has a account limit of 1.0gig. But if it's just a report, then all is fine.

 

[stoke]

That email is just reminding you that you have used close to 50% of your allocated throughput.

 

[Shake&Bake]

Okay, was just wondering why it says it has a account limit of 1.0gig. But if it's just a report, then all is fine.

It would say 1gig because that's the specific account that you have.
If you have a larger cap, then I'd suggest taking it up with their customer support.

 

[blue-eye-boy]

No no all is good, I just had a 1 gig cap.

 

[krycor]

i wish i could change the report formats as then it would be more useful

 

[plazma]

As a matter of interest, what made you decide to post your email from your ISP in this forum, as opposed to contacting your ISP for an explanation?

 

[Shake&Bake]

As a matter of interest, what made you decide to post your email from your ISP in this forum, as opposed to contacting your ISP for an explanation?

Turnaround times here tend to be quicker
Just on 2mins it would seem.

 

[semiautomatix]

I've been getting these for months now. I don't understand where the complexity lies. Its very plain and straightforward.

 

[blue-eye-boy]

As a matter of interest, what made you decide to post your email from your ISP in this forum, as opposed to contacting your ISP for an explanation?

Here's the exact reason:

Turnaround times here tend to be quicker
Just on 2mins it would seem.

Thanks

I've been getting these for months now. I don't understand where the complexity lies. Its very plain and straightforward.

It was the first one, and it didn't exactly said Sir, you have 500mb left on you account. No, they chose to make it more difficult, by telling I have a 1 gig limit and so on. But anyway I know now. Thanks for all who helped an afrikaans oukie.