Please help - Getting 1.5mbps on a Telkom & MWEB Uncapped 4Mbps setup

posmay said:
Thanks for the replies.

1)Yes, I have re-booted my router
2)No, I will ask Telkom tomorrow to reset my port.
3)I'm using the duoPlus (300WR) from Telkom - I'm assuming it's crap. Is it worth getting a premium brand? If yes, what would you recommend?
4)Not sure, but MWEB support said that Noise on the line was fine.

But I'll ask Telkom about this tomorrow (assuming their support desk goes home around 4pm)?!
Click to expand...

If you are just doing the basics then I am sure the duoPlus is fine.Run some more speedtests this evening on both ISP's and post your results.
 
Here are some tests that I ran - no real improvement.
Will give Telkom a call tomorrow morning.

---

21:51 - MWEB - 2.68Mbps http://www.speedtest.net/result/1871533351.png
21:55 - MWEB - 0,71Mbps http://www.speedtest.net/result/1871540622.png

Turned off Wifi on other devices (iPhone, iPad & other Mac) and connected macbook to router via network cable.

22:02 - AFRIHOST - 0.14Mbps http://www.speedtest.net/result/1871551286.png

REBOOTED ROUTER

22:15 - AFRIHOST - 0.16Mbps http://www.speedtest.net/result/1871577687.png

CHANGE BACK TO MWEB

22:20 - MWEB - 0.98Mbps http://www.speedtest.net/result/1871585428.png
22:22 - MWEB - 1.39Mbps http://www.speedtest.net/result/1871589708.png
22:38 - MWEB - 1.58Mbps http://www.speedtest.net/result/1871612041.png

BACK TO WIFI

23:26 - MWEB - 1.45Mbps http://www.speedtest.net/result/1871688867.png
 
posmay said:
Here are some tests that I ran - no real improvement.
Will give Telkom a call tomorrow morning.

---

21:51 - MWEB - 2.68Mbps http://www.speedtest.net/result/1871533351.png
21:55 - MWEB - 0,71Mbps http://www.speedtest.net/result/1871540622.png

Turned off Wifi on other devices (iPhone, iPad & other Mac) and connected macbook to router via network cable.

22:02 - AFRIHOST - 0.14Mbps http://www.speedtest.net/result/1871551286.png

REBOOTED ROUTER

22:15 - AFRIHOST - 0.16Mbps http://www.speedtest.net/result/1871577687.png

CHANGE BACK TO MWEB

22:20 - MWEB - 0.98Mbps http://www.speedtest.net/result/1871585428.png
22:22 - MWEB - 1.39Mbps http://www.speedtest.net/result/1871589708.png
22:38 - MWEB - 1.58Mbps http://www.speedtest.net/result/1871612041.png

BACK TO WIFI

23:26 - MWEB - 1.45Mbps http://www.speedtest.net/result/1871688867.png
Click to expand...

Thanks for those! I would suggest that it is safe to say that it is not:
1. Mweb or the provider
2. The wifi connection to your router or your computer

It looks like it is either
1. The Telkom line
2. The actual router (unlikely)

Maybe someone else can confirm my thoughts :D
 
Hi Guys

Thanks again for the help & feedback.

I just spoke to Telkom & they gave me the whole "UP TO" 4Mbit talk.
Here are my latest tests. Is it worth my while asking for a Telkom techie to come out to check out the exchange & see if anything can be improved, or will they end up wasting my time & charging me for theirs?

It feels a bit faster, but still not much closer to 4 :(

---
TIME
12:50 - PORT RESET
12:53 - MWEB - 1.9 Mbps
12:55 - MWEB - 0.9 Mbps http://www.speedtest.net/result/1874685856.png
12:57 - MWEB - 2.1 Mbps http://www.speedtest.net/result/1874688331.png
12:59 - MWEB - 1.13 Mbps http://www.speedtest.net/result/1874691192.png
 
I've found speedtest.net to be unreliable. Try using the MyBB speedtest and see what you get there - you'll find the link on the MyBB banner at top of this page.
 
I have exactly the same problem as you on both my Telkom & Webafrica accounts. I had a cable break in Jan, it was restored in Feb and since then ridiculously slow speeds on my 4meg line. Telkom techies checked the line, apparently no problems. I replaced my modem 'cos Telkom said it's faulty which was a lie, tracert doesn't show congested exchange, line stats low but about right for the 2mbps profile which I'm currently on .. yet my line consistently performs below that of a 1mbps line.

Been on the line to Telkom logging calls so many times but still nothing resolved & Telkom's not coming to the table. Next step is asking ADSL support to test my line speed to get a ref number so Telkom can reimburse me for not delivering what I'm paying for.

My speedtest.net stats as proof:
Date ascending IP Address Download Upload Latency Server Distance
30.03.2012 03:01 SAST 41.185.185.144 0.83 Mb/s 0.30 Mb/s 65 ms Johannesburg ~ 50 km
30.03.2012 03:00 SAST 41.185.185.144 0.31 Mb/s 0.29 Mb/s 65 ms Johannesburg ~ 50 km
29.03.2012 22:29 SAST 41.244.32.44 0.62 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
29.03.2012 22:28 SAST 41.244.32.44 0.43 Mb/s 0.42 Mb/s 19 ms Rosebank ~ 50 km
29.03.2012 22:26 SAST 41.244.32.44 0.66 Mb/s 0.42 Mb/s 20 ms Rosebank ~ 50 km
29.03.2012 22:26 SAST 41.244.32.44 0.54 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
29.03.2012 22:25 SAST 41.244.32.44 0.64 Mb/s 0.43 Mb/s 20 ms Rosebank ~ 50 km
29.03.2012 22:24 SAST 41.244.32.44 1.60 Mb/s 0.42 Mb/s 19 ms Rosebank ~ 50 km
29.03.2012 22:24 SAST 41.244.32.44 0.24 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
29.03.2012 22:23 SAST 41.244.32.44 1.05 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
29.03.2012 22:22 SAST 41.244.32.44 0.70 Mb/s 0.43 Mb/s 20 ms Rosebank ~ 50 km
29.03.2012 22:21 SAST 41.244.32.44 0.57 Mb/s 0.43 Mb/s 20 ms Rosebank ~ 50 km
29.03.2012 22:21 SAST 41.244.32.44 1.08 Mb/s 0.43 Mb/s 20 ms Rosebank ~ 50 km
29.03.2012 22:20 SAST 41.244.32.44 1.13 Mb/s 0.42 Mb/s 21 ms Rosebank ~ 50 km
29.03.2012 22:19 SAST 41.244.32.44 0.23 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
20.03.2012 00:21 SAST 41.185.187.92 0.21 Mb/s 0.37 Mb/s 60 ms Rosebank ~ 50 km
19.03.2012 19:17 SAST 41.244.30.237 0.36 Mb/s 0.42 Mb/s 20 ms Rosebank ~ 50 km
19.03.2012 19:16 SAST 41.244.30.237 0.42 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
19.03.2012 19:15 SAST 41.244.30.237 0.35 Mb/s 0.43 Mb/s 20 ms Rosebank ~ 50 km
19.03.2012 19:15 SAST 41.244.30.237 0.49 Mb/s 0.43 Mb/s 20 ms Rosebank ~ 50 km
19.03.2012 19:14 SAST 41.244.30.237 0.43 Mb/s 0.43 Mb/s 21 ms Rosebank ~ 50 km
19.03.2012 19:12 SAST 41.244.30.237 0.12 Mb/s 0.42 Mb/s 19 ms Rosebank ~ 50 km
18.03.2012 13:11 SAST 41.185.185.195 0.74 Mb/s 0.43 Mb/s 63 ms Johannesburg ~ 50 km
11.03.2012 17:22 SAST 41.185.185.91 0.33 Mb/s 0.42 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 17:20 SAST 41.185.185.91 0.33 Mb/s 0.43 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 17:19 SAST 41.185.185.91 0.47 Mb/s 0.43 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 17:18 SAST 41.185.185.91 0.95 Mb/s 0.43 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 17:09 SAST 41.185.185.91 0.30 Mb/s 0.42 Mb/s 62 ms Johannesburg ~ 50 km
11.03.2012 17:07 SAST 41.185.185.91 0.24 Mb/s 0.42 Mb/s 65 ms Johannesburg ~ 50 km
11.03.2012 17:06 SAST 41.185.185.91 0.35 Mb/s 0.41 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 17:03 SAST 41.185.185.91 0.18 Mb/s 0.39 Mb/s 65 ms Johannesburg ~ 50 km
11.03.2012 17:03 SAST 41.185.185.91 0.07 Mb/s 0.42 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:58 SAST 41.185.185.91 0.07 Mb/s 0.40 Mb/s 65 ms Johannesburg ~ 50 km
11.03.2012 16:56 SAST 41.185.185.91 0.20 Mb/s 0.38 Mb/s 73 ms Johannesburg ~ 50 km
11.03.2012 16:52 SAST 41.185.185.91 0.35 Mb/s 0.42 Mb/s 65 ms Johannesburg ~ 50 km
11.03.2012 16:50 SAST 41.185.185.91 0.31 Mb/s 0.32 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:47 SAST 41.185.185.91 0.24 Mb/s 0.40 Mb/s 63 ms Johannesburg ~ 50 km
11.03.2012 16:45 SAST 41.185.185.91 0.83 Mb/s 0.43 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:45 SAST 41.185.185.91 0.35 Mb/s 0.43 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:44 SAST 41.185.185.91 0.60 Mb/s 0.40 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:42 SAST 41.185.185.91 0.54 Mb/s 0.42 Mb/s 65 ms Johannesburg ~ 50 km
11.03.2012 16:41 SAST 41.185.185.91 0.43 Mb/s 0.43 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:40 SAST 41.185.185.91 0.84 Mb/s 0.41 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:40 SAST 41.185.185.91 0.38 Mb/s 0.41 Mb/s 64 ms Johannesburg ~ 50 km
11.03.2012 16:34 SAST 41.185.185.91 0.29 Mb/s 0.43 Mb/s 63 ms Johannesburg ~ 50 km
11.03.2012 16:31 SAST 41.185.185.91 0.60 Mb/s 0.41 Mb/s 64 ms Johannesburg ~ 50 km
08.03.2012 21:09 SAST 41.185.185.157 0.87 Mb/s 0.42 Mb/s 70 ms Johannesburg ~ 50 km
08.03.2012 18:08 SAST 41.185.187.248 0.35 Mb/s 0.41 Mb/s 63 ms Rosebank ~ 50 km
06.03.2012 20:37 SAST 41.185.187.200 0.08 Mb/s 0.36 Mb/s 68 ms Rosebank ~ 50 km
01.03.2012 02:59 SAST 41.185.185.197 0.59 Mb/s 0.42 Mb/s 65 ms Rosebank ~ 50 km
01.03.2012 02:57 SAST 41.185.185.197 0.92 Mb/s 0.42 Mb/s 68 ms Rosebank ~ 50 km
01.03.2012 02:55 SAST 41.185.185.197 0.89 Mb/s 0.42 Mb/s 70 ms Rosebank ~ 50 km
27.02.2012 20:19 SAST 41.244.33.249 0.18 Mb/s 0.34 Mb/s 77 ms Johannesburg ~ 50 km
26.02.2012 11:33 SAST 41.244.29.177 0.25 Mb/s 0.43 Mb/s 19 ms Rosebank ~ 50 km
24.02.2012 16:16 SAST 41.185.185.38 0.61 Mb/s 0.42 Mb/s 69 ms Johannesburg ~ 50 km
23.02.2012 19:29 SAST 41.185.185.30 0.20 Mb/s 0.38 Mb/s 64 ms Johannesburg ~ 50 km
23.02.2012 19:19 SAST 41.185.185.30 0.12 Mb/s 0.42 Mb/s 66 ms Rosebank ~ 50 km
20.02.2012 21:47 SAST 41.185.187.61 0.43 Mb/s 0.42 Mb/s 70 ms Rosebank ~ 50 km
31.01.2012 09:05 SAST 41.185.187.28 0.34 Mb/s 0.43 Mb/s 44 ms Cape Town ~ 1300 km
31.01.2012 08:58 SAST 41.185.187.28 0.21 Mb/s 0.42 Mb/s 42 ms Newlands ~ 1300 km
31.01.2012 08:29 SAST 41.185.187.28 0.13 Mb/s 0.43 Mb/s 41 ms Newlands ~ 1300 km
 
hmmm, this is rather interesting, If you do a direct download from the net what kind of DL speed are you getting? 400 kb/s?
 
Since my last post my speed has improved slightly.
I've also used the mybb speedtest & am getting between 1.8 & 2.2 Mbps.

However would still be great to get closer to 4 Mbps.
Do I ask for a Telkom techie to come out? Or should I be happy with my speed?
 
honestly to me it sounds like it is a routing issue on the telkom network, it could possibly be that the dslam in your area is not reporting right values for the port you are on and thats why i suggest checking actual download speeds. Speedtest.net/mybb test might have an issue and display incorrect figures if the port is not working correctly.

I see you say it feels slower than what it should be, if you are not getting dl speeds of 400kb/s atleast on a 4mb line with all your ISP's then i would say log it with Telkom but honestly this is a very odd case and the chances of telkom fixing this is very slim, it will get fixed but could sometimes take months. hopefully its just the dslam reporting wrong values and hopefully you are actually getting full speed when doing real downloads. (this is just my opinion and not a fact, just another bit of hopefully helpful info)
 
when you check your connection on your router are you on Gdmt or ADSL2+. If you are on ADSL2+ i suggest you try another router
 
FNfal said:
when you check your connection on your router are you on Gdmt or ADSL2+. If you are on ADSL2+ i suggest you try another router
Click to expand...

+1, another router would never be a bad thing anyway, if it is not the router atleast if yours ever gets knocked out by lightning you have a spare.
 
5


I managed to pull the line stats for my line (see above). Still getting pathetic speeds, less than 1Mbit for youtube streaming etc.

The port was reset and I have tried multiple accounts and ISPs. Any ideas what may be causing this?
 
Last edited:
Hi Guys

So I thought I'd thanks & update everybody on this thread.

Just got two calls from Telkom regarding my slow line. After testing it last week a friend of mine's router, cables & ISP account. We managed to limit it down to being an overcrowded exchange.

So Telkom first told me that I am not paying for 4Mbps & that I should be happy with anything above 1Mbps. ANd that I am probably too far away from the exchange to be getting my full 4.

Then the same guy called again and told me that it was in fact Telkom's fault. I am apparently real close to a mini-exchange, but the exchange is extremely overcrowded. Upgrading is on their "to-do" list, but they can't tell me when this will happen - 3, 6, 12, or 24 months.

So I guess I'll downgrade my MWEB account to save cash & then wait & when this upgrade will take place. My only worry is that there are apartment blocks going up all over the place & more & more people will want ADSL. Will Telkom be able to upgrade & provide faster infrastructure for the ever growing demand?

I guess I'll have to keep bugging them & just wait & see.

Thanks for all the advice & support.
 
So the plot thickens...

Just got another call from Telkom. They are in fact very friendly & helpful. It would just be great if they could actually solve the problem.

I've been told that the mini Dlink exchange is right across my street and that it's not crowded & that it can sync up to 11Mbps.
The problem now is apparently that I have an uncapped account. I told them that I tested it with Afrihost capped account & still no improvement. The guy then told me that Telkom is faster than Afrihost.

So I asked him for a capped test account from Telkom, so I can test. He will get back to me.

But generally he says the tech guys (I thought this dude was a tech guy) won't waste their time with uncapped accounts.
I then told him about my friend otherside of main road - that he gets a reliable 4Mbps connection on MWEB uncapped.

I'll wait and see what happens. I'm holding thumbs...
 
posmay said:
So the plot thickens...

Just got another call from Telkom. They are in fact very friendly & helpful. It would just be great if they could actually solve the problem.

I've been told that the mini Dlink exchange is right across my street and that it's not crowded & that it can sync up to 11Mbps.
The problem now is apparently that I have an uncapped account. I told them that I tested it with Afrihost capped account & still no improvement. The guy then told me that Telkom is faster than Afrihost.

So I asked him for a capped test account from Telkom, so I can test. He will get back to me.

But generally he says the tech guys (I thought this dude was a tech guy) won't waste their time with uncapped accounts.
I then told him about my friend otherside of main road - that he gets a reliable 4Mbps connection on MWEB uncapped.

I'll wait and see what happens. I'm holding thumbs...
Click to expand...

All bull****. Almost all uncapped accounts will give you reliable 4 Mbit speeds on normal surfing. Yeah, torrents, gaming etc are shaped (sometimes heavily in the day) but that generally has no impact on normal surfing.

If you were really connected to that 11Mbit exchange how come your line only syncs at 4Mbit?

A lot of "tech" guys use uncapped accounts because they provide the best value for money. Besides, the Afrihost account is uncapped, unshaped and unlimited speed so you should be getting your full line speed. But you are not...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X