Please Telkom.....

[Jacques_mybb]

Please just put one technical person in your call center for TM inquiries. Pretty please...

Someone that understands basic pinging and trace routes to check the network status.

I appreciate their willingness to assist but If I call again regarding extremely slow throughput and the person on the other end is going to tell me to reboot my router or take out my simcard and rub the gold plate I am seriously going to lose it.

Please just one person on the team that can check the network and interpret my trace routes.

Thank you.

BTW: My trace route to Google for what it is worth. Would love to give you a speedtest result but I am unable to complete one. Case #16646170. Product: Home LTE

Tracing route to www.google.com [74.125.233.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 1**.1**.*.*
2 <1 ms <1 ms <1 ms 1*.1**.*.*
3 * * * Request timed out.
4 61 ms 59 ms 62 ms 172.17.1.13
5 * 53 ms 51 ms 192.168.102.2
6 95 ms 120 ms * 172.17.1.21
7 74 ms 104 ms 39 ms 8ta-150-190-01.telkomadsl.co.za [41.150.190.1]
8 105 ms 76 ms 46 ms tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181
77]
9 * 61 ms * rrba-ip-lir-1-gig-7-0-0.telkom-ipnet.co.za [196
43.11.202]
10 86 ms * 43 ms 72.14.212.1
11 * 69 ms 103 ms 72.14.237.239
12 * 59 ms 58 ms jnb01s07-in-f4.1e100.net [74.125.233.4]

Trace complete.

 

[Bundu]

hope you're not holding your breath................ we seem to not even have a Telkom rep here any more, so nobody is probably hearing your plea

 

[maxum]

Looked at the trace in detail and it seems like you have standard telkom broadband. Welcome to the craptelkominterweb club. Where everything works... for the first month.

 

[Xino_sam]

What happened to the Telkom rep on MyBB?

 

[STS]

What happened to the Telkom rep on MyBB?

Logs on but doesn't seem to respond

 

[ginggs]

Logs on but doesn't seem to respond

Last post: 21 November 2014.

 

[sajunky]

4 61 ms 59 ms 62 ms 172.17.1.13
5 * 53 ms 51 ms 192.168.102.2
6 95 ms 120 ms * 172.17.1.21
7 74 ms 104 ms 39 ms 8ta-150-190-01.telkomadsl.co.za [41.150.190.1]

Can someone explain what means (highlighted) between two 172.17.x.x hops?
Getting the same on Telkom cellular connection.

 

[MervynB]

Can someone explain what means (highlighted) between two 172.17.x.x hops?
Getting the same on Telkom cellular connection.

I get the same thing.

utrace http://en.utrace.de/?query=198.168.102.2 shows the ISP as Verizon Business and the Organization as Champlain Regional College. utrace doesn't return any details for 172.17.1.13. or 172.17.1.21

 

[sajunky]

198.bla.bla.bla is fine, but what is doing private address on the listing?
Oops... These are all private addresses (before going to public network). You reminded it me by doing whois on 172...