Plugg Uncapped ADSL Feedback

AfricanTech said:
Don't know but PPP connections all seem to be down in Pinelands, Cape Town
Click to expand...

Looking at SAIX notifications, seems to be planned work in Pinelands.

---
Notice Ref : NN0020151
Failure Type : Fault Condition
Status : New
Problem Description : Other - Pinelands 7 IMAX - Down - Telkom Technician investigating
Impact : No Connectivity
Time Down : 2014-02-10 22:17
Sites : WESTERN Region
Affected : ADSL
Cause : Pinelands 7 IMAX - Down - Telkom Technician investigating (Planned Work)
ETTR : 5 Hours
------------------
 
janitor@plugg said:
Looking at SAIX notifications, seems to be planned work in Pinelands.

---
Notice Ref : NN0020151
Failure Type : Fault Condition
Status : New
Problem Description : Other - Pinelands 7 IMAX - Down - Telkom Technician investigating
Impact : No Connectivity
Time Down : 2014-02-10 22:17
Sites : WESTERN Region
Affected : ADSL
Cause : Pinelands 7 IMAX - Down - Telkom Technician investigating (Planned Work)
ETTR : 5 Hours
------------------
Click to expand...

Thanks very much.

Most helpful as usual - much appreciated.

When your performance review time comes around point your manager to this thread - you deserve kudos.
 
janitor@plugg said:
Looking at SAIX notifications, seems to be planned work in Pinelands.

---
Notice Ref : NN0020151
Failure Type : Fault Condition
Status : New
Problem Description : Other - Pinelands 7 IMAX - Down - Telkom Technician investigating
Impact : No Connectivity
Time Down : 2014-02-10 22:17
Sites : WESTERN Region
Affected : ADSL
Cause : Pinelands 7 IMAX - Down - Telkom Technician investigating (Planned Work)
ETTR : 5 Hours
------------------
Click to expand...

[-] Hi janitor,

Do you know if that outage is still listed as current? [/-]

Up and running.
 
Last edited:
new_in_za2 said:
Did the price of Plugg prepaid just go up? I could have sworn it used to be R36 for 2GB but I see on the website that it's now R56

Janitor, does my memory fail me? If not, what's the cause for this massive price hike?
Click to expand...

janitor@plugg said:
Mmm, had a quick look at the pricing schedule and as I though, no changes in prepaid. Will follow up with developer in the morning to find out why the change in pricing. Have this feeling they just copied a template.
Click to expand...

After putting cheap instant coffee in the break-away room, the Product Managers for Plugg finally came to find me; only took them 120 minutes to track this Janitor down.

The pricing for 2Gig prepaid used to be R56. It is now R36. They have confirmed that it is all new (reduced) pricing for prepaid and showed me the pricing schedules for 2013 vs 2014.

Now you need to excuse me, I have to go and switch those coffee blending machines back on for them.

-- janitor@plugg

PS, anybody seen my toolbox, could swore I left it right here...
 
janitor@plugg said:
After putting cheap instant coffee in the break-away room, the Product Managers for Plugg finally came to find me; only took them 120 minutes to track this Janitor down.

The pricing for 2Gig prepaid used to be R56. It is now R36. They have confirmed that it is all new (reduced) pricing for prepaid and showed me the pricing schedules for 2013 vs 2014.
Click to expand...

I think you need to stop giving this guy coffee... :)

qn5eN0S.png

xZo9o9s.png


As you can see the price has been R36 for 2GB prepaid since late 2012 at least :)

I double checked with my bank statement, and indeed only R36 was charged.
 
new_in_za2 said:
I think you need to stop giving this guy coffee... :)

As you can see the price has been R36 for 2GB prepaid since late 2012 at least :)

I double checked with my bank statement, and indeed only R36 was charged.
Click to expand...

Could you drop me an email - [email protected] with your Plugg details. We want to chat to the billing guys because this is not quite adding up.

Thanks
 
straatkat said:
After three tries, my account is rica'ed. Your support email address really don't like pdf's it seems.
Click to expand...

Could you be more specific. I've added myself to the support alias ages ago (sure I use a slightly more intelligent mail client ;-)) but I saw your emails and the pdfs looks just fine to me.
 
janitor@plugg said:
Could you be more specific. I've added myself to the support alias ages ago (sure I use a slightly more intelligent mail client ;-)) but I saw your emails and the pdfs looks just fine to me.
Click to expand...

Well The first two emails went to the support email. The first time I got a call to ask me to resend it, no attachment. The second time they closed the ticket saying that I must re-email, since no attachments. I have a simple gmail account and on both cases the attachment was on.

The third email went to an individual and support and now it seems to work.

Now, based on you feedback, the first and second person either don't know how email works, or your support system strips the attachment. Anyway, would be cool if you could make the process less painful.
 
Last edited:
straatkat said:
Well The first two emails went to the support email. The first time I got a call to ask me to resend it, no attachment. The second time they closed the ticket saying that I must re-email, since no attachments. I have a simple gmail account and on both cases the attachment was on.

The third email when to an individual and support and now it seems to work.

Now, based on you feedback, the first person either don't know how email works, or your support system strips the attachment. Anyway, would be cool if you could make the process less painful.
Click to expand...

What nonsense. I see attachments on all three emails. It's email, not rocket scien^h^h I mean Janitorial work.. ;-)

I'll chase up on the upload facility via the website.
 
janitor@plugg said:
What nonsense. I see attachments on all three emails. It's email, not rocket scien^h^h I mean Janitorial work.. ;-)

I'll chase up on the upload facility via the website.
Click to expand...

If you don't believe me I can forward you the first two tickets responses. Since you are taking a break from mopping floors, it would be cool if your support staff can spell ones name right when responding to email, it usually at the bottom of the email they received.
 
straatkat said:
If you don't believe me I can forward you the first two tickets responses. Since you are taking a break from mopping floors, it would be cool if your support staff can spell ones name right when responding to email, it usually at the bottom of the email they received.
Click to expand...

No, I actually do believe you, but if you could send it through to me, I have something to use as a stick.

- [email protected]
 
janitor@plugg said:
No, I actually do believe you, but if you could send it through to me, I have something to use as a stick.

- [email protected]
Click to expand...

I have done so, also included the time line and ticket numbers.

Your customer, Hendril, Barry and Hendrik (Will have to up my meds, all these personalities is going to send me to a flag pole)
 
Last edited:
janitor@plugg said:
Could you drop me an email - [email protected] with your Plugg details. We want to chat to the billing guys because this is not quite adding up.
Click to expand...

Done. However, the R36 price for 2GB has been the price displayed on the website for as long as I can remember (and according to my invoices, I seem to be able to remember back to late 2012). I've never observed a difference between the advertised price and what I was billed, so I'm 99% sure this is not something special to me or my account.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X