Policeman thrown off Mango - How humiliating!

koffiejunkie said:
I still had the mail! I received this about a week after the incident I described above. I wasn't a passenger in that week, but only just - missed it with about two weeks. Here's the letter



This was followed by rather large compensation payouts to the passengers, and from what I hear, improvements to their already excellent service.

SAA/Mango - that's how it's done!
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I recall going through a similar incident when I was flying the JFK/LHR route back in the day. We were delayed at JFK for hours due to inclement weather and then shortly after take off the masks dropped from the ceiling so we had to put up with those dangling for 7 hours.

The boss of this relatively new airline met us at gateway when we landed, apologised to us and handed us all certificates for something like 50,000 air miles.

How mango can let this sort of thing go on inside their planes unanswered amazes me. Do they want to fail? :confused:
 
I have no interest in flying on Mango, at all. I have flown on all other domestic airlines: SAA, BA, Nationwide, Kulula and lately 1Time ... and I have to say, apart from one delay on 1Time, I find their flights to be very enjoyable ... the staff is friendly and the airplanes are quite comfortable
 
bwana said:
I recall going through a similar incident when I was flying the JFK/LHR route back in the day. We were delayed at JFK for hours due to inclement weather and then shortly after take off the masks dropped from the ceiling so we had to put up with those dangling for 7 hours.

The boss of this relatively new airline met us at gateway when we landed, apologised to us and handed us all certificates for something like 50,000 air miles.
Click to expand...

People can hate America all they want, but you've got to give them credit for knowing a thing or two about customer service.

Which airline was this?

My sis was on the way back from Hawaii, and for some reason the airline's planes were grounded (I can't remember which airline though, think it was AA) and they ended up having to stay another night. The airline put them up in a hotel, and gave them each a complimentary return ticket to Hawaii to apologise for the inconvenience.
 
koffiejunkie said:
I wonder how Nationwide and Kulula compares. I've been pretty happy with both. My single flight (CPT-DBN) with BA was pretty nice too.
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Cant stand BA - I've refused to fly with them on so many occasions that my work doesnt even bother trying anymore. :)
 
LandyMan said:
See post #28
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I was referring to the specific creteria in that link - check-in queues, special consideration for moms with babies (I don't like to sit next to a mom with a baby, so I appreaciate her special treatment as much as she does).
 
*sigh* The art of South African customer treatment at its best *sign*
 
Disgusting & rude attitude from Mango "battle ax" cabin staff

Our customer service levels need lots of work for the 2010 event.
Imagine the international media encountering bad service in
hotels, airlines, restuarants, that will not be good for future
tourism for SA. Reminds me of the one thread where a forumite
encountered terrible service at the Northcliff Ster-Kinekor movie house.

I wonder why Skeptik mentioned how humiliating for a policemen
to be thrown off, as I was reading the article I was expecting that he
was the guilty party, the subject line should have rather read
"Disgusting & rude attitude from Mango cabin Staff"
 
Never Fly Mango

Hi all, and thanks for your support. I am one of the guys chucked off this flight.:eek: I tell you this will be the last time I ever catch a flight with Mango, but I suppose I don't have to tell you that.

The only things they fail to mention in the article is why I called them crapairlines.com, and that was because of the inefficient service, late aircraft, stolen luggage and constant rudeness from their staff, from the ground and from the plane.:mad: They really make you feel uncomfortable, and I think they get enjoyment out of that. I will never forget the smug look on AN's face when we were marched off.:sick: I had a reply from Mango today in regards to the stolen luggage. This is pasted here:

<quote>
Thank you for reporting the loss of your sunglasses and cigarettes from your luggage. Please accept my personal apologies for the fact that somebody has seen fit to invade your privacy in this matter.

For the record, it needs to be mentioned I have reported the matter to our Manager Security, who has- in turn also brought it to the attention of the Director of Security of our handling agent, for further investigation.

As you may well be aware of, no airline will entertain any claim pertaining to the loss of so called “value items” under which it is understood that no claims will be entertained for cameras, cellular telephone hand sets, jewellery of any nature, fragrances of any nature, spectacles of any description, money included into the hold baggage of the passenger. Due to the very nature of these items it is considered as being small enough to be included into the seven kg per passenger free hand luggage allowance.

Despite this, please rest assured that the airlines are all doing their utmost best to get to the bottom of this anomaly, and a lot of time and money is being spent in an effort to alleviate this problem

Thank you for your understanding.

With kind regards,
</quote>

What they seem to have forgotten, is that the bag was supposed to go onboard with me but they would not let me carry it on because it weighed 8Kg's instead of 7Kg's. Go figure. So that's a big stuff you from them, which doesn't surprise me in the least.

I did some research on whois and I found out that when Mango registered their website URL in October 2006, they also registered a number of other website URL's on the same day. These URL's show me exactly what kind of service they were expecting to give from day 1. Here is the list I found:
www.flymango.co.za
www.fly-mango.co.za
www.go-mango.co.za
www.neverflymango.co.za
www.vrot-mango.co.za
www.vrotmango.co.za
www.neverfly-mango.co.za
www.rotten-mango.co.za
www.mango-sucks.co.za
www.rottenmango.co.za

Go figure.

Anyway the moral of the story here is:
:sick::mad:NEVER FLY MANGO:mad::sick:

Thank You
Sean
 
R2DJ said:
Hi all, and thanks for your support. I am one of the guys chucked off this flight.:eek: I tell you this will be the last time I ever catch a flight with Mango, but I suppose I don't have to tell you that.
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Have you had any official follow-up from mango/saa concerning the behaviour of the cabin crew?

You could register: www.never-fly-mango-again.co.za
 
R2DJ said:
What they seem to have forgotten, is that the bag was supposed to go onboard with me but they would not let me carry it on because it weighed 8Kg's instead of 7Kg's. Go figure. So that's a big stuff you from them, which doesn't surprise me in the least.
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Shouldn't they just charge you for the overage and let you take it on? That's what Virgin did (my bag was 12kg instead of 6k).
 
No follow up whatsoever regarding the incident. I am not holding my breath for one either.
 
They don't want to listen to their customers, nor offer them another plan, like charging for another kilo.
 
Seems that's the SA way. Petty power abuse backed up by companies disinterested in service. Good luck returning the sharp end of the stick to them.
 
Sheesh, I'm not even using those free ticket things that vodacom keeps trying to pawn off on it's subscribers...
 
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