Whilst we're on this subject of Telkom's response. I do not believe that we are getting the right message out to the newspapers, or, they do not understand what we are saying.
Most of the articles i've read have all refered to our problem being that of the 3GB cap. That is not entirely true, at least from my perspective.
The topics i've read, those that made any sense and are devoid of emotional issues, have indictated that as a whole we are content with the 3GB cap. After all, we know what we signed for. It's futile to argue with Telkom about the validity or moral correctness of this cap. It's part of the deal we all signed. I would like to state that I am 'content' with the 3GB cap. I did not say 'happy' for obvious reasons.
So, my approach to the media would be to state that I am content with the cap as that is all that is on offer from ADSL at this point in time. It could be better, but we are glad to hear some solutions offered by Telkom in circumventing this issue by allowing multiple acounts. However, we would like Telkom to explain the following:
1) Does the 3GB cap achieve the goal of preventing the so-called 'abusers' from degrading the service?
In our experience it does not. For the first week or two, whilst the cap hasn't been exceeded, the 'abusers' are still doing exactly what they want and are 'degrading' the service. Now the problem is compounded even further by Telkom offering these 'abusers' a second account. Now they can carry on for the next week or 2 in doing exactly what they were doing and even longer by getting more accounts. Of course, Telkom makes more money, but it <b>DOES NOT</b>achieve the goal it's intended for. We would like Telkom to comment on this.
2) How does Telkom measure their clients in term of the cap? Was this made clear from the launch of the service?
Again we believe that Telkom have changed the rules. We have on file, e-mails sent from M-Web stating a different measurement, all traffic up <b>OR</b> down, and not the latest story from Telkom that states that it's the aggregate of both up <b>AND</b> down. We have e-mails from Telkom's offices where it initially stated the same as M-Web, only to be changed later to reflect the latest Telkom statement. We would like Telkom to respond to this.
3) How accurate is this measurement of Telkom?
Clearly from some of the post on this forum by knowledgable members, there are discrepancies in terms of Telkom's measurement and their own. Would Telkom care to explain this? Would Telkom submit their methodolgy to external auditors for analysis and verification?
4) What exactly happens when you exceed the cap?
Again, if we have to believe what Telkom says and what is stated by M-Web in their e-mail, it will be a little slower than a 64KB connection. Clearly, from the postings on this forum, this is not the case. International traffic comes to a virtual standstill. Would Telkom like to explain why this is the case?
This to my mind presents the problem in a different perspective and does not portray us as a bunch of 'whiners' who's not happy with the cap. It also provides focus on the real issues and does not become a moral issue but factual.
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