Asking For a Friend
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Hi
I'm posting this in desperation and hope somebody can help me with my internet speed issue.
I'm currently on RAIN with a Huawei B618s-65d router and I hardly get anything from it. A good day means 0.2Mbps down and slightly more up and this is at any time of the day, peak and off peak.
This problem actually started just prior to the initial lockdown. At that time i had a Telkom LTE contract which ran fine for majority of the contract. Speeds that we achieved on that were on average 17Mbps download and and about 8Mbps upload. This suddenly dropped to between 0.2 - 0.5. We contacted Telkom and got told that they have a problem with a tower in the area and that they are working on getting the problem resolved. Then lockdown hit and the problem was still not resolved. We made contact again, and we were told that there is still a problem with the tower and that they cannot get onto the site where it is located due to the lockdown.
Eventually Telkom contacted us, and told us that the problem has been resolved and asked if we still had connectivity problems, which we did. they gave us alternate APN settings to try but this didnt help any. playing around with the settings on the router, we actually found that forcing it onto 3G instead of LTE actually gave us better speeds. it wasnt anything fantastic, but it allowed us to at least semi function.
During this time the contract had run its full term, and we heard from neighbors who are on RAIN that they were happy with the service so we decided to cancel with Telkom and go with RAIN. Much to our frustration we were even worse off on RAIN. We have logged a ticket, but support has been very lacking. In desperation we've tried a lot of things to remedy the problem including:
Last week, for a brief period we notice that our connection didn't look too bad, so we ran a speed test and saw that we are getting 8.08 down and 0.68 up. after about an hour it dropped to 4.3 down and 3.09 up. Since then its been so bad that we can't even run speed tests because the page won't load.
Something else that we noticed is that everybody that comes to our house complains of bad signal, doesn't matter what provider they are on. It's not as bad as what we have on RAIN and had on Telkom, but there is obviously a big enough reduction for them to notice. I don't know if this will give more insight, but i thought i'd mention it anyway, but we also struggle to tune into radio stations as well. The strange thing is that several of my neighbors are on RAIN and they dont have these issues
We don't have Fiber in our area yet. The ADSL is only a 2Mbps connection, and we don't have visibility to any High sites for a Microwave connection so we really dont have other options available to us. We've been told to try external antennas, but we have no idea what to get, where to get it, and also don't want to spend that money at the risk that it won't improve at all.
Sorry for the lengthy post but i thought the more info that i can give to the experts on here, the more informed the advice would be. We just can't wrap our head around this. How did we go from 17Mbps down to what we have now. It's like we're suddenly in the Bermuda Triangle. I really really really hope that somebody can help here.
Thanks in advance
I'm posting this in desperation and hope somebody can help me with my internet speed issue.
I'm currently on RAIN with a Huawei B618s-65d router and I hardly get anything from it. A good day means 0.2Mbps down and slightly more up and this is at any time of the day, peak and off peak.
This problem actually started just prior to the initial lockdown. At that time i had a Telkom LTE contract which ran fine for majority of the contract. Speeds that we achieved on that were on average 17Mbps download and and about 8Mbps upload. This suddenly dropped to between 0.2 - 0.5. We contacted Telkom and got told that they have a problem with a tower in the area and that they are working on getting the problem resolved. Then lockdown hit and the problem was still not resolved. We made contact again, and we were told that there is still a problem with the tower and that they cannot get onto the site where it is located due to the lockdown.
Eventually Telkom contacted us, and told us that the problem has been resolved and asked if we still had connectivity problems, which we did. they gave us alternate APN settings to try but this didnt help any. playing around with the settings on the router, we actually found that forcing it onto 3G instead of LTE actually gave us better speeds. it wasnt anything fantastic, but it allowed us to at least semi function.
During this time the contract had run its full term, and we heard from neighbors who are on RAIN that they were happy with the service so we decided to cancel with Telkom and go with RAIN. Much to our frustration we were even worse off on RAIN. We have logged a ticket, but support has been very lacking. In desperation we've tried a lot of things to remedy the problem including:
- Reset the router to factory defaults and reconfigured
- Upgraded the firmware on the router
- moved the router around the house to where we got the best signal. We noticed that no matter where we place the router it fluctuates between one bar of signal to full signal then back to one bar and so on.
- Tried 2 other routers (one was a B315. cant remember the model of the other)
- Forced our router to run on 2600MHz band through a tool that we downloaded from here. This resulted in no signal at all
Last week, for a brief period we notice that our connection didn't look too bad, so we ran a speed test and saw that we are getting 8.08 down and 0.68 up. after about an hour it dropped to 4.3 down and 3.09 up. Since then its been so bad that we can't even run speed tests because the page won't load.
Something else that we noticed is that everybody that comes to our house complains of bad signal, doesn't matter what provider they are on. It's not as bad as what we have on RAIN and had on Telkom, but there is obviously a big enough reduction for them to notice. I don't know if this will give more insight, but i thought i'd mention it anyway, but we also struggle to tune into radio stations as well. The strange thing is that several of my neighbors are on RAIN and they dont have these issues
We don't have Fiber in our area yet. The ADSL is only a 2Mbps connection, and we don't have visibility to any High sites for a Microwave connection so we really dont have other options available to us. We've been told to try external antennas, but we have no idea what to get, where to get it, and also don't want to spend that money at the risk that it won't improve at all.
Sorry for the lengthy post but i thought the more info that i can give to the experts on here, the more informed the advice would be. We just can't wrap our head around this. How did we go from 17Mbps down to what we have now. It's like we're suddenly in the Bermuda Triangle. I really really really hope that somebody can help here.
Thanks in advance
