Poor international upload speeds

[EMU]

Good day

We are a video conferencing vendor. For the last few weeks we have found mobile applications are unusable due almost non existent upload connection (16kb p/s according to our speedtest). Vodacom seems to be somehow blocking international upload.

We would greatly appreciate some assistance from a Vodacom representative.

Thank you

 

[VodacomData]

This could be network related has it affected download speed any other users, services e,t,c

 

[EMU]

This could be network related has it affected download speed any other users, services e,t,c

Hi

We found this on different Vodacom devices. But the problem seems to have resolved itself.

 

[EMU]

Hi

Apologies for the above. The problem has not resolved itself. We have isolated it. The problem only occurs when using an external Vodacom router. When using a phone there is absolutely no issue.