poor sales and support

[novocainer]

On Monday I spoke to a sales supervisor about migrating my Octotel line to Afrihost - the web africa service had already been cancelled. He assured me that it would take a maximum of 48 hours to activate the existing line. I know their website says that it takes a maximum of 5 days, but **** assured me that due to my existing line being with Octotel it would take a maximum of 48 hours.

72 hours later and I'm still without a connection and can't get any assistance.

The only call centre that has no wait time is sales, and they are unable to make transfers to tech support. Calling tech support has a 20 minute long queue and requesting a call back results in a 5 hour wait.

I've cancelled my fibre request with Afrihost. It's just not worth the bs.

 

[Antono]

And unfortunately it does not get better. When will service provider learn that support is not a nice to have, a necessary evil or a favor. Probably never.

 

[R4ziel]

And unfortunately it does not get better. When will service provider learn that support is not a nice to have, a necessary evil or a favor. Probably never.

I wonder when customers will learn that support people are also people and the guy on the other side of the phone does not, contrary to popular belief, have the skills or knowledge or power within the company to comply with all the unreasonable requests, never mind filtering out the asshats they have as clients, probably never

 

[Antono]

I wonder when customers will learn that support people are also people and the guy on the other side of the phone does not, contrary to popular belief, have the skills or knowledge or power within the company to comply with all the unreasonable requests, never mind filtering out the asshats they have as clients, probably never

Probably when they don't pay for a service. A logical deduction any paying customer can, will and should make is that the support they are paying for (yes it is not free) is provided by a skilled and knowledgeable person. How you deducted from anything that a request was unreasonable is beyond me but then again with the hat you have on it is difficult to know whether you are serious or not. Oh wait that is not your head?

 

[R4ziel]

Probably when they don't pay for a service. A logical deduction any paying customer can, will and should make is that the support they are paying for (yes it is not free) is provided by a skilled and knowledgeable person. How you deducted from anything that a request was unreasonable is beyond me but then again with the hat you have on it is difficult to know whether you are serious or not. Oh wait that is not your head?

Purely by looking at your two rants you made in a 15 minute timespan, I can imagine that you are one of those people that make your problem the support persons problem and don't take anything other than what you want to hear as the correct answer, I could however be completely wrong, but your posts are all I have to go on.

 

[Antono]

Purely by looking at your two rants you made in a 15 minute timespan, I can imagine that you are one of those people that make your problem the support persons problem and don't take anything other than what you want to hear as the correct answer, I could however be completely wrong, but your posts are all I have to go on.

If I pay for something then yes that problem that I experience IS the support persons problem. Quite logical really

But you are right. Congratulation. Please proceed to the counter to collect your price.

 

[mr_norris]

On Monday I spoke to a sales supervisor about migrating my Octotel line to Afrihost - the web africa service had already been cancelled. He assured me that it would take a maximum of 48 hours to activate the existing line. I know their website says that it takes a maximum of 5 days, but Gwazi assured me that due to my existing line being with Octotel it would take a maximum of 48 hours.

72 hours later and I'm still without a connection and can't get any assistance.

The only call centre that has no wait time is sales, and they are unable to make transfers to tech support. Calling tech support has a 20 minute long queue and requesting a call back results in a 5 hour wait.

I've cancelled my fibre request with Afrihost. It's just not worth the bs.

I find that chatting to them on whatsapp is quite convenient and they are pretty helpful.

But it seems like you just came here to rage, and not get help, which leads me to believe that this is another post just to gather the afrihater trolls for a big sing-a-long.

God forbid the holdup is with the fibre line provider and not Afrihost.

 

[AfriMan]

On Monday I spoke to a sales supervisor about migrating my Octotel line to Afrihost - the web africa service had already been cancelled. He assured me that it would take a maximum of 48 hours to activate the existing line. I know their website says that it takes a maximum of 5 days, but Gwazi assured me that due to my existing line being with Octotel it would take a maximum of 48 hours.

72 hours later and I'm still without a connection and can't get any assistance.

The only call centre that has no wait time is sales, and they are unable to make transfers to tech support. Calling tech support has a 20 minute long queue and requesting a call back results in a 5 hour wait.

I've cancelled my fibre request with Afrihost. It's just not worth the bs.

Sorry I missed this post - I am so sorry about the miscommunication and that we didn't live up to what was promised.

Please drop me a PM so I can investigate if you are still not online.