Poor Service Delivery from Afrihost

[AfriMan]

Why does it have to be compared to anything? Poor service is poor service. Must we now recognize poor service as good service simply because it is better than the other crappy service that gets forced down out throats? When are we going to stop accepting bad quality products and poor service in South Africa? Unless we start demanding higher standards, the rest of the world will always be light years ahead of us and we will keep sucking on the hind tit.

I kinda understand that we, as consumers, drive client service by demanding it. But I also think familiarity can breed contempt. I've also heard from several friends (and this was actually a topic of discussion on 702 recently) that service levels are sometimes pretty shocking overseas, and in general SA has some pretty decent client service.

I personally believe that human interaction is the source of truly awesome client service. When we expect people to be robots and treat them as such (both as client or supplier) then we run into trouble. We need to always remember that we are human and so is the person on the other end of the line, chat or email. We are emotional beings - we get upset and we can be upset. And when one party fails to recognise that humanity in the other, the interaction spirals into horribleness.

I've found that being patient, being clear and also recognising other people's right to dignity has always rewarded me with excellent service and the results I'm generally after.

Just my 2c - Use / Don't Use