Poor service from Iburst Again!!

S

slumley

Active Member
Joined
May 30, 2004
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Location
South Africa.
Below is the email i sent to WBS and guess what, no one has responded yet!!

Not one of thease pepole Responded.......
[email protected]
[email protected]
[email protected]


Please could you change my account type from the R299.00 per month to the R195.00. (I have a month 2 month contract)

Last week I tried to contact WBS but was unable to contact you, after some asking around I was told that you have moved.

Please note I have spoken to the accounts department today after finding out the new number and have been given a runaround and told that I need to give a 7days notice.

I think that this is very poor service as there are still 5 days before the end of the month and that this is plenty of time as this is a small request!

At the moment I am very dissatisfied with the service I have received!!

Also I was not notified on your move and the change of address and contact information and I am sure this is very bad for business, but no one in your company seems bothered!

Awaiting your response,
 
slumley, i don't think that you will be able to get away with that... you probably agreed to a 7 day notice period and if they make an exception for you, they might as well cancel their 7 day notice period because they will have to make an exception for everyone else.

they probably have the notice period because they need time to submit their debit order requests to the bank. think of it as trying to run their accounts department more reliably...
 
I feel you pain Slumly.

This month I attempted to have iBurst installed. I however don't have a consistent signal and it ranges between 0%-5% and for some odd reason 40% for a microsecond now and then. The technician that was at my house insisted that I try the service for 7 days however, on questioning him repeatedly about this he ensured me that I would not be charged any fees until I was satisfied with the service, unfortunately I consented to test.

iBurst has now invoiced and debited my account for an activation fee and the pro-rata amount for the time left in the month. Trying to sort this out with them is just an absolute pain. Juliana Kruger my account manager says that the technician was supposed to have informed her about the 7 day trial and refuses to help me. Sonette Louw doesn't reply to e-mails. The technician says he will sort it out and call be back but his phone is now permanently off.

At this stage I'm considering selling the UTD modem they left at my house and haven't come to collect yet to recoup the money they took from my account.
 
Email does'nt work with these guys.
Neither does read receipts.

Phone them! Thats the only way I get anywhere.
If you want to speak to Koena, get hold of his PA and leave a message.
Put a "Please" and "I've tried to phone 3 times", she'll make sure he gets it :)
 
slumley said:
Please note I have spoken to the accounts department today after finding out the new number and have been given a runaround and told that I need to give a 7days notice.
Click to expand...

Count yourself lucky. When I changed from 3gb to 9gb I had to give one calender month's notice. One month's notice to pay them more money!!! Grrr. But I did get an e-mail reply from Koena a few days after making the request, and again later to confirm the change.
 
Arzy said:
... I however don't have a consistent signal and it ranges between 0%-5% and for some odd reason 40% for a microsecond now and then. ...
Click to expand...
With this kind of signal, it is atrocious that WBS could even contemplate selling you a device.

Try talking to Head of Sales personally.
 
Just to continue on this thread. I have as of yet not received my original refund AND iburst has continued to debit my account. This is despite informing them that I am not interested in their service during the 7 day trial period. In future I will advise anyone against signing up with iBurst. Their lack of service is shocking!
 
To Slumley & Arzy.

Please call 676-6000 ask for me or one of the adv support guys. We will assist you getting your issues sorted.

If you dont get through to the right people PM me with your contact details

Cheers
 
Shaun Green said:
To Slumley & Arzy.

Please call 676-6000 ask for me or one of the adv support guys. We will assist you getting your issues sorted.

If you dont get through to the right people PM me with your contact details

Cheers
Click to expand...

To be quite honest I would have thought that you would have requested their contact details so that you could have called or contacted them to sort the issues out.

Why is it always up to the consumer to continue to follow up on issues that have been raised with a company?
 
arzy got to your nearest bank and have them stop the debit order PERMENANTLY!

Plan and simple!
 
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