Poor service!!

[Basilrsa]

I live in the Sunward Park area of Boksburg and have had no signal all day at my home. This afternoon I had a meeting at the Wanders Club in Illovo. Great signal, so nothing is wrong with my phone. I phoned the customer service centre at 12am, as I could not get through earlier. They could not log my call as their system was off! I was told to call back in the morning! Wtf!
If the Vodacom Rep is still active, please look into this case of poor service delivery.

EDIT: My service was restored at about 10 am today. Just happy to have a phone service again.

 

[VodacomData]

Hi

Will request more info on what happened here.

Regards
Vodacomdata

 

[VodacomData]

Forgot to update:

Basil i understand that you spoke to Dino w.r.t the problem.

Regards
VodacomData

 

[Basilrsa]

Yes thank you. He has promised to escalate my complaint re the tower footprint to the Engineering planning Department.
But to date Vodacom have not acknowledged that they had a transmission problem in my area, leaving me with "no signal"
BTW: Since Monday my 4G (LTE) signal has disappeared.