Poor speeds on CellC

[Lee31]

Hi
I have a cellc contract and purchased 50GB for R500. My area is apparently under LTE coverage but I get extremely poor speeds. I can hardly use the data that I purchased.

Can the CellC rep assist. See speed test attached.

 

[epah]

Cell C has gone to sh*ts, I have used them for 5 years in joburg and not a days problem, but for some reason their network has degraded. For me it started beginning of this month. Sometimes I lose network completely and phone says no service, I used my FNB sim which is also on the Cell c network and exact same issues. Network just dips throughout the day and when people try to call me it takes them to voice mail. Other networks work just fine and I am thinking about porting my number to something else.

 

[Cell_C]

Good day Epah

Thank you for contacting Cell C.

Please check if you network settings are on "Automatic", reboot your handset and see if the issue still persists.

^PN

 

[Cell_C]

Hi
I have a cellc contract and purchased 50GB for R500. My area is apparently under LTE coverage but I get extremely poor speeds. I can hardly use the data that I purchased.

Can the CellC rep assist. See speed test attached. View attachment 953507

 

[Cell_C]

Good day

Thank you for posting to us.

How long have you been experiencing this issue?

^PN

 

[Lee31]

Since last week in Oct.

 

[Cell_C]

Since last week in Oct.

Did you report it before? If so, please provide the reference number and contact to reach you on, we'll follow up.

^PN

 

[Lee31]

I'm reporting it now

 

[epah]

Good day Epah

Thank you for contacting Cell C.

Please check if you network settings are on "Automatic", reboot your handset and see if the issue still persists.

^PN

I have done all of that, didn’t help one bit, oh and my sim now has zero network, I called your call center and they told me to put the sim in another phone, I did but still zero network. I called them again and they said I should get a new sim and call them for a sim swap, I did that. One of the questions they asked during the sim swap was when I last recharged and for how much. I told them I last recharged from my FNB app on the 21st of October and they tell me the answer is wrong, according to your system I haven’t recharged in that past 4 months even though my FNB app was opened during all of this and I was looking at my recharge amount and date. I had recharged twice of the 21st of October but your agent decided to argue with me basically calling me a liar. She then told me there is nothing she can do and I should just go to the cell c store and do my sim swap there.

I have given up on cell c honestly. I am just gonna port my number . You guys have treated me amazingly well for the past 5 years but clearly things aren’t going well on your side. Cherio

 

[Mrcricket]

I've been using their bulk data details for the past three years when working remotely. I've never had major problems in Durban. However, it seems like there may be congestion after the 50gb for R500 deal was launched.

 

[vipermagi]

Mine was working fine up till a month or two ago. Now 50% packet loss and 20KBPS DL. Yuck

 

[vipermagi]

My data Contract just expired so guess im looking for new SP.

 

[Lee31]

Sent them a message about the poor speeds as they requested, no follow up and speeds still terrible.

I'll be porting out as soon as I can.

 

[Cell_C]

Sent them a message about the poor speeds as they requested, no follow up and speeds still terrible.

I'll be porting out as soon as I can.

Hi Lee31

The feedback on the ticket logged advises that you were contacted.
Are you still experiencing issues with the network?

^NZ

 

[Lee31]

Hi Lee31

The feedback on the ticket logged advises that you were contacted.
Are you still experiencing issues with the network?

^NZ

Contacted when exactly?

And yes, no change in the speeds, still terrible.

 

[Cell_C]

Hi Lee31

Please PM us the affected location, the number in question and your contact number. We will refer the matter to our Network Team.

^SM

 

[Lee31]

Hi Lee31

Please PM us the affected location, the number in question and your contact number. We will refer the matter to our Network Team.

^SM

I have done this already.

Sending details again.

 

[Cell_C]

Noted.

We'll be in touch.

^SM

 

[ronz91]

anyone managed to find a work around?

 

[Lee31]

CellC's Social Media team still working on this.. will keep u posted

FYI - They will call u to get ur location (their maps are rather outdated so they might not even find ur location even after giving them GPS coordinates - it's a very frustrating conversation.)