Port Errors

[Jacobl]

A question to all the members, are you also experiencing Port Errors from time to time on your ADSL lines. It can be identified as the PPP light on the router/modem that goes out - not lit up. Creating a dial-up connection and putting the router/modem in bridged mode and trying to connect results in an Error 678 - Remote host did not respond message on the dial-up connection. The only way to resolve this then is to call our "Friends" and listening to their song and dance until eventually you get a Ref no out of them. When inspecting the connection log's to the server provider after the fact show

"2007-05-05 08:26:112007-05-05 08:34:240.00000.00010.0002 Port-Error"

sometimes these port errors can last several hours and calls to the service provider Cybersmart in this case, confirms that.

The question is, what causes a port error, and if it is a network problem, at Tel*** why should it be necessary for me to report to them about their network errors/failures.

Thank you in advance for all the responses

 

[bwana]

I hope that with these new all-in-one billing packages that the ISP will deal with these faults on your behalf.

 

[Hogrod]

I'm also with Cybersmart, and the connection logs for my account on their website also show several port errors. But these only crop up if I fail to disconnect the correct way. If I switch my router off thus breaking the connection a port error appears on the Cybersmart connection log. However, I've never worried about them since a port error never stopped me from reconnecting immediately afterwards