Ported to MTN, problems, any help?

K

kenironside

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Hi,

I ported from Vodacom to MTN near the end of June and received an N95 from MTNSP on ProCall 220. I have two problems that MTNSP cannot fix (I have tried both Morningside, Sandton City and George MTNSP centres):

- While I can send/receive MMS's between MTN numbers, I can't send to or receive MMS's from Vodacom phones. They just dissapear either way. I can however send/receive SMS's to/from Vodacom phones.

- MTNSP says I can check my account and minute balances by calling *162*51916# but when I do I get a messages that says "Sorry. Only MTNSP customers can use this service. Please call..." Since I am an MTNSP customer, this message is obviously wrong but they don't seem to be able to fix it.

My theory is that one (or both) cellphone company systems have not been fully adapted for ported numbers and my 082 number is confusing MTN, Vodacom or both.

Anyone have any insight into what might be happening or perhaps a fix?

BTW, It's hard to find anyone in the MTN system that knows anything more that just the basics.

Thanks, Ken
 
hey i dont have any help regarding your problem, but

i ported from cellc to vodacom and im also having the same mms problem!!!

tell me do you get a weird beep beep when dialing your own number from a landline?
 
I don't get any beeps when dialling my own MTN number, but get 2 beeps when dialling my wife's MTN number that was ported from Cell C(rap). It then rings as normal. Suppose it's maybe to indicate that this is a ported number.
 
I ported from Vodacom to Virgin Mobile... same problem.

I can send/receive to MTN & Virgin Mobile. But not to CellC and Vodacom.

*sigh* damn incompetent providers
 
kenironside said:
Hi,

I ported from Vodacom to MTN near the end of June and received an N95 from MTNSP on ProCall 220. I have two problems that MTNSP cannot fix (I have tried both Morningside, Sandton City and George MTNSP centres):

- While I can send/receive MMS's between MTN numbers, I can't send to or receive MMS's from Vodacom phones. They just dissapear either way. I can however send/receive SMS's to/from Vodacom phones.

- MTNSP says I can check my account and minute balances by calling *162*51916# but when I do I get a messages that says "Sorry. Only MTNSP customers can use this service. Please call..." Since I am an MTNSP customer, this message is obviously wrong but they don't seem to be able to fix it.
Click to expand...

Not sure about the mms, but as for the account balances, did you register with your Vodacom number on MTN active? When you register it asks you to punch in a USSD code on your phone to confirm your number then you choose a pin and everything should work ok from then on.
I ported from VC prepaid to MTN contract this week and everything works fine.

I suggest you change your pin code - that 51916 is your pin code.

Maybe send a pm to Pitbull in the MTN formum, he responds very quickly.
 
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