Possible GeForce Now cancellation bug

[Hanno Labuschagne]

Possible GeForce Now cancellation bug

Fellow forumites! We are investigating a potential bug in Rain's GeForce Now subscription system.

Two of our readers have said they cancelled their subs on the mobile app but continued to retain access to the service months thereafter.

On the web, their accounts show that they have R0.00 "paid up" bills, but they still have a GeForce Now sub on the dashboard with payment dates.

We were wondering if this might potentially be keeping slots from opening up for new users.

While a free sub is welcome, the two users had not used their subscriptions until they noticed the bug.

If the slots were not reopened, others that would have been keen to use them might not have been able to sign up.

Let us know if you've experienced the same.

 

[swakop_toe]

Bra, it's like asking if you have murdered someone lately.

 

[swakop_toe]

In any case, us fortunates, never cancel, in fear we can't get another slot.

 

[Katipo]

Possible GeForce Now cancellation bug

Fellow forumites! We are investigating a potential bug in Rain's GeForce Now subscription system.

Two of our readers have said they cancelled their subs on the mobile app but continued to retain access to the service months thereafter.

On the web, their accounts show that they have R0.00 "paid up" bills, but they still have a GeForce Now sub on the dashboard with payment dates.

We were wondering if this might potentially be keeping slots from opening up for new users.

While a free sub is welcome, the two users had not used their subscriptions until they noticed the bug.

If the slots were not reopened, others that would have been keen to use them might not have been able to sign up.

Let us know if you've experienced the same.

Requested cancellation in April, still hasn't been cancelled. Just deleted the card off the account because they're not serious. 5 tickets later and rain calling me directly to say they're cancelling it but still nothing. Haven't even touched the account incase they say it's been in use, and it keeps billing even if the last payment fails.

Their GeForce management pages don't even work. It's meant to be at https://www.rain.co.za/nvidia/manage but that page is 404.

 

[RedViking]

Why cancel? Sell the account at half the price of a gaming PC.
That's 40K right there, in your pocket.

 

[Katipo]

Why cancel? Sell the account at half the price of a gaming PC.
That's 40K right there, in your pocket.

Why would anyone pay that though? For that price you can buy a good enough PC to reach performance tier.

 

[RedViking]

Why would anyone pay that though? For that price you can buy a good enough PC to reach performance tier.

20K. Point is there are people begging for a Now spot. Take advantage of the situation

 

[KleinBoontjie]

I've been complaining about Rain's cancellation bugs here long ago. No-one listens to me.

 

[KleinBoontjie]

Requested cancellation in April, still hasn't been cancelled. Just deleted the card off the account because they're not serious. 5 tickets later and rain calling me directly to say they're cancelling it but still nothing. Haven't even touched the account incase they say it's been in use, and it keeps billing even if the last payment fails.

Their GeForce management pages don't even work. It's meant to be at https://www.rain.co.za/nvidia/manage but that page is 404.

How did you delete the card from the account. I still don't have a way of doing that.