Possible scam (or sheer incompetence) at Cell C shop

[f2wohf]

I'm already discussing with Cell C so no need for the reps to get involved.

My mother arrived a few days ago at Or Tambo and recharged her sim card at the Cell C shop of the airport.

She was alone with one Cell C agent in the shop (no other customer) and requested R300 of airtime.

She paid R300 by credit card, requested an invoice, the agent took a while to do this and left.

Today, while fiddling with her phone, I see that only R209 were recharged yesterday (knowing that she had R91 of balance left) making a total of R300, but that she paid R300 for these R209...

I check, and the number recharged on the invoice does not match her number but the amount, time and day are correct so the agent recharged R300 to an unknown number while nobody else was in the shop, made my mother pay for it and recharged R209 to my mother.

Looks completely like a scam where the agent pays the R209 out of his pocket and pockets R300, so double check when you recharge!

 

[f2wohf]

After chatting with Cell C, it seems that the R209 loaded onto her account were not tokens issued by the shop.

It gets weirder and weirder...

 

[ginggs]

After chatting with Cell C, it seems that the R209 loaded onto her account were not tokens issued by the shop.

Airtime transfer, maybe?

 

[f2wohf]

Got feedback, the store obviously says it was a mistake.

My mother will be credit with the missing airtime.

Quite happy with the quick resolution in 3 hours by Cell C.

The moral of the story remains true: double check when you recharge.

 

[whatwhat]

Got feedback, the store obviously says it was a mistake.

My mother will be credit with the missing airtime.

Quite happy with the quick resolution in 3 hours by Cell C.

The moral of the story remains true: double check when you recharge.

Glad it was resolved. But this sucks because you don't know how many other people have been conned by that shop.
This is why sim swap and all the fraud is so rife here.

 

[sajunky]

Airpot is an ideal place for fraud, because people are unaware of local situation, they come for a few days and leave. Not many people will report, may not even notice irregularities.

Cell C should do regularly background checks on airports, during investigating cases insist on getting access to the CCTV footage to verify whether it was really mistake. And finally, disapearing on the back with client SIM card is totally unacceptable. It should be a part of the code of conduct.