Possible to cancel contract ?

[Spynx]

The 1st of March I was due for and upgrade. I had a R119 for 2 GB deal. I went from that to the R99 (2GB + 3GB) deal. Was charged for an upgrade fee. Fine, I paid it.

The 2nd invoice came and it was R132.62. I phoned the Cell C outlet on a Thursday and they said they will sort it out and phone me back. Did not hear anything from them and decided to go there on Saturday. Big surprise: The shop was empty and a piece of paper was on the door and it said they closed down.

So again I phoned Cell C customer service. They said from the 1st of June it would be R99.00. Today I got my invoice: R310.00.

Phoned them again and they said the promotion ended. On the website there is still a R99.00 (2BG + 3GB) deal. Then he continued and typed a lot of things on his keyboard and later said he escalated it and they would phone me back in 2 days.

Now: Is it possible to cancel this contract or get the CPA involved. Maybe a attorney.

I have no problem with the speed (12 - 14 Mbps speeds). The speed is better than MTN and Vodacom where I live and I would like to continue to use the service. But R310.00 for 2GB is absurd.

 

[ZodiacLegend]

The 1st of March I was due for and upgrade. I had a R119 for 2 GB deal. I went from that to the R99 (2GB + 3GB) deal. Was charged for an upgrade fee. Fine, I paid it.

The 2nd invoice came and it was R132.62. I phoned the Cell C outlet on a Thursday and they said they will sort it out and phone me back. Did not hear anything from them and decided to go there on Saturday. Big surprise: The shop was empty and a piece of paper was on the door and it said they closed down.

So again I phoned Cell C customer service. They said from the 1st of June it would be R99.00. Today I got my invoice: R310.00.

Phoned them again and they said the promotion ended. On the website there is still a R99.00 (2BG + 3GB) deal. Then he continued and typed a lot of things on his keyboard and later said he escalated it and they would phone me back in 2 days.

Now: Is it possible to cancel this contract or get the CPA involved. Maybe a attorney.

I have no problem with the speed (12 - 14 Mbps speeds). The speed is better than MTN and Vodacom where I live and I would like to continue to use the service. But R310.00 for 2GB is absurd.

Complain on www.hellopeter.com regarding the supplier you had issues with.

Dependent on their reply to your report, that will make it easier to decide a route of action.

Hope that you get sorted.

 

[Cell_C]

The 1st of March I was due for and upgrade. I had a R119 for 2 GB deal. I went from that to the R99 (2GB + 3GB) deal. Was charged for an upgrade fee. Fine, I paid it.

The 2nd invoice came and it was R132.62. I phoned the Cell C outlet on a Thursday and they said they will sort it out and phone me back. Did not hear anything from them and decided to go there on Saturday. Big surprise: The shop was empty and a piece of paper was on the door and it said they closed down.

So again I phoned Cell C customer service. They said from the 1st of June it would be R99.00. Today I got my invoice: R310.00.

Phoned them again and they said the promotion ended. On the website there is still a R99.00 (2BG + 3GB) deal. Then he continued and typed a lot of things on his keyboard and later said he escalated it and they would phone me back in 2 days.

Now: Is it possible to cancel this contract or get the CPA involved. Maybe a attorney.

I have no problem with the speed (12 - 14 Mbps speeds). The speed is better than MTN and Vodacom where I live and I would like to continue to use the service. But R310.00 for 2GB is absurd.

Hi Spynx

Please DM your contact number and Cell C number in question for assistance.

Regards
Cell C | TM