Hectic
Executive Member
Eish. I won an international competition a couple of days ago for some used electronic bench equipment. I really hope that their budget supports a courier service that does not involve SAPO.
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Post Office website down for days
- Thread starter Newsfeed
- Start date
- Joined
- Jun 28, 2017
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- 6,805
- Reaction score
- 648
The Post Office website is finally up – but no one is willing to discuss its massive failure
The SA Post Office website is finally up, following three days of downtime.
Accessing the website was working when tested several times this morning by MyBroadband.
The website’s restoration follows emails to addresses on the postoffice.co.za domain delivering yesterday when sent.
MyBroadband also found that an overdue payment for the postoffice.co.za domain was made – according to the ZACR whois service.
This followed a major online failure at the Post Office this week, which included:
The SA Post Office website was inaccessible.
Emails to addresses on the postoffice.co.za domain were bouncing.
Payment for the postoffice.co.za domain had not been made.
The Post Office also experienced several days of downtime in February.
At the time, the Post Office said connectivity was affected “by an interruption of the electricity supply at its data centre”.
No answer
While the website is back online, the question of why it was down remains.
MyBroadband made numerous attempts to contact the SA Post Office, which proved difficult during the downtime – an experience no doubt shared by Post Office customers.
No contact information could be accessed on the Post Office’s website and emails to @postoffice.co.za addressed all bounced.
The telephone numbers listed on the whois page for the “Admin” and “IT Support” at the Post Office were called, but both numbers returned an automated message that they had been changed – and that the new numbers were not available.
When emails to the Post Office started working again, several contacts at the company were mailed – but none replied.
Two standout failures to reply were Post Office CEO Mark Barnes, who has stated multiple times that the SA Post Office sees ecommerce as a big revenue driver.
Another failure was a lack of reply from the “System Offline” email address – [email protected].
This email address was launched and widely advertised in 2017, along with several other email addresses, with consumers encouraged to contact the address if they had any issues.
“Your Post Office is serious about customer queries,” it said.
“Send us an email, set out the problem, we will get it sorted!” All emails will be logged, tracked, and actioned, it added.
Good luck calling
MyBroadband also called the Post Office’s head office, on two numbers listed.
One did not work, and the other rang without answer.
The Post Office national call centre was also contacted, but this number also just rang – with an automated message playing at intervals stating that all agents were busy.
The SA Post Office website is finally up, following three days of downtime.
Accessing the website was working when tested several times this morning by MyBroadband.
The website’s restoration follows emails to addresses on the postoffice.co.za domain delivering yesterday when sent.
MyBroadband also found that an overdue payment for the postoffice.co.za domain was made – according to the ZACR whois service.
This followed a major online failure at the Post Office this week, which included:
The SA Post Office website was inaccessible.
Emails to addresses on the postoffice.co.za domain were bouncing.
Payment for the postoffice.co.za domain had not been made.
The Post Office also experienced several days of downtime in February.
At the time, the Post Office said connectivity was affected “by an interruption of the electricity supply at its data centre”.
No answer
While the website is back online, the question of why it was down remains.
MyBroadband made numerous attempts to contact the SA Post Office, which proved difficult during the downtime – an experience no doubt shared by Post Office customers.
No contact information could be accessed on the Post Office’s website and emails to @postoffice.co.za addressed all bounced.
The telephone numbers listed on the whois page for the “Admin” and “IT Support” at the Post Office were called, but both numbers returned an automated message that they had been changed – and that the new numbers were not available.
When emails to the Post Office started working again, several contacts at the company were mailed – but none replied.
Two standout failures to reply were Post Office CEO Mark Barnes, who has stated multiple times that the SA Post Office sees ecommerce as a big revenue driver.
Another failure was a lack of reply from the “System Offline” email address – [email protected].
This email address was launched and widely advertised in 2017, along with several other email addresses, with consumers encouraged to contact the address if they had any issues.
“Your Post Office is serious about customer queries,” it said.
“Send us an email, set out the problem, we will get it sorted!” All emails will be logged, tracked, and actioned, it added.
Good luck calling
MyBroadband also called the Post Office’s head office, on two numbers listed.
One did not work, and the other rang without answer.
The Post Office national call centre was also contacted, but this number also just rang – with an automated message playing at intervals stating that all agents were busy.
Drifter
Honorary Master
None of the track and trace are working.
None of the people are working either!
Q: How do you know the Post Office is not working?
A: You read about it in a MyBB article!
Point of the joke is that they never do anything anyway.
Drifter
Honorary Master
Also just tried this, got "This service is unavailable".
Hectic
Executive Member
I'm also waiting for a couple of packages, but can't find them anywhere in the system. At this stage I'm phoning my Post Office once or twice a week. It is a small town, so they tend to know if there are packages without even looking for confirmation.
Drifter
Honorary Master
You are lucky. my local Post Office doesnt answer phones anymore because everybody is phoning to find out where their packages are.
Zoomzoom
Executive Member
Track 'n trace still not working, but parcel arrived while I was at the PO asking them to track it. So serendipity and happy camper.
Hectic
Executive Member
Got an SMS from them a bit earlier this evening that says my package (with the international and local tracking numbers) is available for collection at Matubatuba post office. I don't know where that is exactly. Checked against my records and it is a Multimeter I ordered from China, which I received about a month ago. So not sure if the numbers are recycled that quickly or if their system went haywire.
Last edited:
Mtubatuba post office is about 25km north of Richards Bay northern KZN.
Hectic
Executive Member
Okay, so the postman have some distance to walk down to the Eastern Cape with the notice slip.
"We deliver, whatever it takes!"Okay, so the postman have some distance to walk down to the Eastern Cape with the notice slip.
Hectic
Executive Member
infscrtyrisk
Expert Member
- Joined
- Nov 22, 2014
- Messages
- 1,296
- Reaction score
- 15
SAPO again down for past few days ......
"Mission
We will enable the nation to efficiently connect with the world by distributing information, goods, financial and government services; leveraging our broad reach and embracing change, technology and innovation"
"Mission
We will enable the nation to efficiently connect with the world by distributing information, goods, financial and government services; leveraging our broad reach and embracing change, technology and innovation"