I thought I'd post my initial impressions of Shipito.
I placed 3 orders; 2 with Amazon US and 1 with a manga / anime company called Rightstuf, whose prices on certain items are cheaper than Amazon's.
Amazon split my 2 orders into 6 packages, of which 1 package contains a pre-order item that won't ship until the end of June 2014. Similarly, my order from Rightstuf won't ship until mid-June.
So Amazon shipped 5 of my 6 packages to the Shipito Oregon address that I provided. Each time I got a shipping confirmation from Amazon, I logged onto my Shipito account and entered the tracking number of the expected shipment, although Shipito state that it isn't necessary to do this. However, when you do this step, you also have the functionality to specify:
- the contents of the package
- the value of the package, for Customs
- whether the package is a gift
- which courier / shipping option you'd like to choose
If the above sounds like a lot of work, I assure you that it's not.
Shipito received 4 of my 5 expected packages, and for each package, they send you an e-mail confirmation as well as taking 2 photos of the exterior of the package. When you log into your account, you have the option of seeing what packages are stored on your behalf in their warehouse(s). I went with the Oregon warehouse as it doesn't attract sales tax from Amazon. The Oregon warehouse can also store my packages for a maximum of 90 days. Please use
this link to see the differences between each Shipito warehouse.
Now, the eagle-eyed among you will be wondering what happened to my 5th package? Yes, Amazon did ship it (via UPS, I might add) and the tracking showed that it had been delivered to the Oregon address, but I hadn't received an e-mail confirmation from Shipito nor was it showing up in the list of packages they had already received on my behalf. I initiated a live chat with one of their employees (Jeffrey) who asked me to log a missing package request, which I did. You have to specify the tracking number of the package. Within 24 hours, I received confirmation from Shipito that they had received the package, but that it wasn't checked into the system. This had now been rectified <phew!>.
So far, I'm impressed with their customer service. I now have the following choices: consolidate my existing packages into a single package and ship it off to me now OR wait until my remaining 2 packages (1 from Amazon and 1 from Rightstuf) are delivered.
I'll post back here any further impressions / information I have.