Pothole Damage and Insurance

You must have whacked them pretty hard to have damaged them.

The runflats on my BMW worked hard in the Tzaneen area this past month with all the potholes, even taking me through a hole that would have popped any non-run-flat tyre, and my rims aren't even showing any evidence of taking punishment.

Impacted at about 60kmph, I would imagine it has a lot to do with the angle of impact as well as weather conditions. wet equals greater chance of slashed tyres. My rims look perfect to the eye however diagnostics say something different. Suggest you have your rims checked properly.
 
Cancel Hollard...I was with them for 12/15 years as per company requirement I worked for , no problems until I claimed 3x in 2 years , small amounts, one of theft(fencing)approx. R3500 , the ''big'' claim for my carport of R20.000(Weather damage).They cancelled me as a bad risk...lol. Now at outsurance for about 12 years.....some problems here and there with them.

Definitely considering. I'll give my broker a shot at resolving or happily move on.
 
When i had new tyres fitted tiger wheel offered me tyre insurance @ R80 per tyre once off. The car's a Polo so you'd pay more.

Atl this rate it's definitely worth it even if it cost slightly more. The chance of this happening to me again is greater than that of it not.
Thanks
 
Impacted at about 60kmph, I would imagine it has a lot to do with the angle of impact as well as weather conditions. wet equals greater chance of slashed tyres. My rims look perfect to the eye however diagnostics say something different. Suggest you have your rims checked properly.

I should do.
I hit a cable-dig pothole at 60km/h last year and no issues. The one in question now was about the size of a car tyre, just not as deep, and also at 60-80km/h.
 
I should do.
I hit a cable-dig pothole at 60km/h last year and no issues. The one in question now was about the size of a car tyre, just not as deep, and also at 60-80km/h.

Wish i was as fortunate as you.
Honestly whilst i probably could have taken more evasive action to avoid the pothole unfortunately it didnt pan out as such and the front right which took the bulk of the impact was slashed and the front left bubbled heavily on the sidewall. Could thankfully still drive very slowly to a repairer or i would have incurred towing costs as well. One advantage to runflats at least.
 
For the future, maybe look into a cover I have from a company called Regent, it is called paint tech. It cost me 5 and a half grand and it covers me for 6 years, it covers dents and scratches up to 15cm, windscreen damage, pothole/tyre damage and they will perform a free safety check and aircon sterilization once a year. All of this is excess free.
 
For the future, maybe look into a cover I have from a company called Regent, it is called paint tech. It cost me 5 and a half grand and it covers me for 6 years, it covers dents and scratches up to 15cm, windscreen damage, pothole/tyre damage and they will perform a free safety check and aircon sterilization once a year. All of this is excess free.

This is a run off period as Regent no longer do Personal Lines or Commercial Insurance only Heavy Commercial Vehicles.
 
For the future, maybe look into a cover I have from a company called Regent, it is called paint tech. It cost me 5 and a half grand and it covers me for 6 years, it covers dents and scratches up to 15cm, windscreen damage, pothole/tyre damage and they will perform a free safety check and aircon sterilization once a year. All of this is excess free.

Thanks for the heads up, will take a look and see what is available in line with this.

Whenever you buy a new car the dealership tries to flog you a whole bunch of added extras and little top cover policies, suppose i should listen harder next time.
 
I've been with Santam for longer than I care to remember - their premiums are "premium" but so is their product.
 
You must have whacked them pretty hard to have damaged them.

The runflats on my BMW worked hard in the Tzaneen area this past month with all the potholes, even taking me through a hole that would have popped any non-run-flat tyre, and my rims aren't even showing any evidence of taking punishment.

Even if you aren't noticing any suspension noises/issues, have BMW check your front control arm bushings just to be on the safe side.
 
Nov last year Regent finalised their structure and streamlined their offering. If bought through a dealer and not on your personal policy they might continue with covers and ate contracted for 6 years anyhow.
Edit
Spoke to Regent.
Only new covers sold if connected to Heavy Commercial Vehicles/Transporters etc so no individual covers sold through dealers anymore.
 
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When i had new tyres fitted tiger wheel offered me tyre insurance @ R80 per tyre once off. The car's a Polo so you'd pay more.

This. My tires were 9k. I paid 240 once off and that included nitrogen.
 
This is how I see it:

5.1.1 excludes damage to tyres ... except as a result of an accident which causes other damage

Hitting a pothole is an accident, therefore you should therefore be covered for your tyres as your rims/wheels and suspension were damaged as well.

The damage to your rims is not a concern of any of the exclusions, so you should be covered.

5.1.2 excludes damage to suspension caused by ... potholes

I haven't seen this exclusion in any other Motor Policy wording (and I work in the insurance industry). It is clear that your suspension damage is not covered under this exclusion, but you may wish your broker to argue that this exclusion defeats the purpose of insurance (to indemnify the insured for a fortuitous loss) and is not standard.

I wish you luck, and if you have no success with your insurer, get all your docs in order and claim from the municipality or department of public works. You'll need Pics of the pothole, Pics of the damage, three invoices, and possibly need to complete a claim form and a whole host of other documents.

The Short Term Insurance Ombud generally has sided with insurers where their policy wordings are clear and unambiguous, even if they are not the most fair, so I wouldn't advise this route.

Hollard probably has a "Pothole Extension" which they sell as an add on to their normal policy. They are also probably forcing you (rather than them as part of their subrogation rights) to claim from the municipality for admin sake.

Edit:

I spoke to a senior in our office, and he has said that 5.1.2 was probably to exclude gradual suspension damage over time as a result of continuous driving over uneven roads which may have potholes and they have just gradually changed it to apply to a single incident which should be covered. Not sure if this helps in any way.
 
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This is how I see it:

5.1.1 excludes damage to tyres ... except as a result of an accident which causes other damage

Hitting a pothole is an accident, therefore you should therefore be covered for your tyres as your rims/wheels and suspension were damaged as well.

The damage to your rims is not a concern of any of the exclusions, so you should be covered.

5.1.2 excludes damage to suspension caused by ... potholes

I haven't seen this exclusion in any other Motor Policy wording (and I work in the insurance industry). It is clear that your suspension damage is not covered under this exclusion, but you may wish your broker to argue that this exclusion defeats the purpose of insurance (to indemnify the insured for a fortuitous loss) and is not standard.

I wish you luck, and if you have no success with your insurer, get all your docs in order and claim from the municipality or department of public works. You'll need Pics of the pothole, Pics of the damage, three invoices, and possibly need to complete a claim form and a whole host of other documents.

The Short Term Insurance Ombud generally has sided with insurers where their policy wordings are clear and unambiguous, even if they are not the most fair, so I wouldn't advise this route.

Hollard probably has a "Pothole Extension" which they sell as an add on to their normal policy. They are also probably forcing you (rather than them as part of their subrogation rights) to claim from the municipality for admin sake.

Edit:

I spoke to a senior in our office, and he has said that 5.1.2 was probably to exclude gradual suspension damage over time as a result of continuous driving over uneven roads which may have potholes and they have just gradually changed it to apply to a single incident which should be covered. Not sure if this helps in any way.

Hi.

Thanks very much for taking the time to chime in with a professional opinion. Will discuss these point with my broker in the morning and see if i can get them to relook the situation. I think theyre a good start at finding ways around this.
Ill post the outcome later in the week.
 
Hi.

Thanks very much for taking the time to chime in with a professional opinion. Will discuss these point with my broker in the morning and see if i can get them to relook the situation. I think theyre a good start at finding ways around this.
Ill post the outcome later in the week.

I must add that when I claimed, I put my pothole damage in as an accident claim. And to me - it IS. You hit ANYTHING with your cab, it is an accident. No-one intentionally targets potholes (or do they?) :)
 
I must add that when I claimed, I put my pothole damage in as an accident claim. And to me - it IS. You hit ANYTHING with your cab, it is an accident. No-one intentionally targets potholes (or do they?) :)

Have also put my claim through as an accident claim and also reported it to the police as such. Wouldn't surprise me if there are people out there who do strange things for a certain outcome but I love my car and hate any kind of damage so I don't think I'm one of them people.
 
Insurance are now sending out an assessor, should i view this as slightly positive or is it merely a formality? An assessor wont be able to ascertain whether the rims are buckled or not by simply looking at the car as BMW had to take them off and test each individually.
 
Insurance are now sending out an assessor, should i view this as slightly positive or is it merely a formality? An assessor wont be able to ascertain whether the rims are buckled or not by simply looking at the car as BMW had to take them off and test each individually.

Standard practice. They did it with me too.
 
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