Prepaid Meter Help

[Pho3nix]

Hi,

So my parents finally got a meter after a 2 year wait.
But there is already a problem. The "new" touch screen thingy where you enter the token details isn't actually crediting the meter?

No message about the token being rejected or anything. Sends the token I've entered and returns to the usual.

City Power can't assist :wtf: because they have contracted the roll-out and maintenance of this to another company so at a bit of a loss.

Anyone have some helpful advice

 

[Pilgrim]

Bypass it?

 

[Pho3nix]

Bypass it?

By doing what?

 

[princeradebe]

What type of a meter is it?

 

[Pho3nix]

What type of a meter is it?

What types are there? New to all this but somethings like iTron

 

[princeradebe]

There's iTron, Hexing, Landis+Gyr and lots more.

I am only clued up on the Landis one.

 

[pinball wizard]

I only know the Landis one.

Try these guys:
Itron Helpdesk: 0861 220 244
Helpdesk hours are 08:00 - 20:00 Monday - Sunday.

Email: [email protected]

Their help page : https://www.itronenergy.co.za/itron...action=NextPage&nextpage=faq.jsp#otherCharges
Is not specific.

 

[Devinity]

City Power can't assist :wtf: because they have contracted the roll-out and maintenance of this to another company so at a bit of a loss.

Anyone have some helpful advice

Strange that they can't assist because if you have a fault with your box, they replace it free of charge. It sounds like your folks might have a faulty box that needs replacing. Phone the faults department.

Does this mean they currently don't have any electricity?