Prepaid Sim - I did something wrong

[kvi]

Hey all

Been using my Telkom prepaid sim very well for months... and now I've done something silly and dont know how to get back to how it was.
I usually just convert airtime to data bundles, using the app on my phone, has worked well.
Then I randomly decided to buy data via *180# the other day, and I am not sure what type of data I was trying to buy but I got the message something along the lines of "this type of data requires that your account switches to some data type account, would you like to continue" and me thinking oh I only use data anyways agreed and said yes.
Since I did this I cannot purchase from data bundles on the app anymore, I can only purchase from the LTE data .... and no matter how much I buy I remain offline.... however Facebook and whatsapp works. If I go to about my account on the app its says Smart Broadband Wireless Prepaid.
How do I go back to what I had before?

 

[Foxhound5366]

Hey all

Been using my Telkom prepaid sim very well for months... and now I've done something silly and dont know how to get back to how it was.
I usually just convert airtime to data bundles, using the app on my phone, has worked well.
Then I randomly decided to buy data via *180# the other day, and I am not sure what type of data I was trying to buy but I got the message something along the lines of "this type of data requires that your account switches to some data type account, would you like to continue" and me thinking oh I only use data anyways agreed and said yes.
Since I did this I cannot purchase from data bundles on the app anymore, I can only purchase from the LTE data .... and no matter how much I buy I remain offline.... however Facebook and whatsapp works. If I go to about my account on the app its says Smart Broadband Wireless Prepaid.
How do I go back to what I had before?

You changed your tariff plan by accident. To change it again: Dial *180# to change tariff plans, select option 5. Select 1 to view the current plan or option 2 to change.

 

[kvi]

ok, it gives me an option to switch to Telkom More. Would that be it?

 

[Foxhound5366]

ok, it gives me an option to switch to Telkom More. Would that be it?

Yes, looks like it. More is the default tariff: https://www.telkom.co.za/campaign/telkom-more

The other one is Sim Sonke. Is that what you switched to? Either way, going back to Telkom More should fix your issues.

Just remember also that if you get a WhatsApp only data bundle, or maybe one with “social” in the name, it’ll be cheaper than normal data bundles but this is because it will only work with WhatsApp or Facebook.

Lesson of the day: don’t try save money until you know where that money is being saved Good luck!

 

[pstation]

You bought data that *only* works on telkom and you're probably roaming on Vodacom why is why it isnt working. Try switching roaming off in *180# and it'll connect to a telkom tower if one is in range.