Pretoria ADSL down

S

Shnorkiller

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Hi Guys,

My ADSL line on the 012 342 xxxx exchange has been down since 3pm yesterday. Does anyone know what the best possible recourse is to get things back up and running? I've logged fault with afrihost and they apparently did the same with telkom.

It's really urgent though so i need it to be back up ASAP. Anyone else experiencing issues on the same exchange?
 
Shnorkiller said:
Hi Guys,

My ADSL line on the 012 342 xxxx exchange has been down since 3pm yesterday. Does anyone know what the best possible recourse is to get things back up and running? I've logged fault with afrihost and they apparently did the same with telkom.

It's really urgent though so i need it to be back up ASAP. Anyone else experiencing issues on the same exchange?
Click to expand...

Should have kept your line with Telkom then you can escalate your fault and get it fixed the next day.
 
ichigo said:
Should have kept your line with Telkom then you can escalate your fault and get it fixed the next day.
Click to expand...

Thanks, bit late now though unfortunately. I'm sure Telkom's support is better than Afrihost's at the moment too! Any other ideas?
 
Shnorkiller said:
Thanks, bit late now though unfortunately. I'm sure Telkom's support is better than Afrihost's at the moment too! Any other ideas?
Click to expand...

Not sure if it will help as you with Afrihost but try calling 10210 and escalating your fault if you got a fault number, reporting it online through their website or going into the Telkom Direct Store and ask them to do it for you.

https://secureapp.telkom.co.za/assurance/public/logafault

Say you use the line for work and that you need it urgently thats how I get mine fixed fast and escalated. Works with my friends lines also so should work for you hopefully.
 
Last edited:
ichigo said:
Not sure if it will help as you with Afrihost but try calling 10210 and escalating your fault if you got a fault number, reporting it online through their website or going into the Telkom Direct Store and ask them to do it for you.

https://secureapp.telkom.co.za/assurance/public/logafault

Say you use the line for work and that you need it urgently thats how I get mine fixed fast and escalated. Works with my friends lines also so should work for you hopefully.
Click to expand...

Thanks, problem is that the line is for work!!
 
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