Previous Experience Needed!!

C

corn

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Hey all

Got a bit of a problem here - just wanted to know if anyone has had anything similar and could possibly shed some light?? Here Goes(its long):

Had ADSL installed last week - telkom techie came to the house and confirmed that everything was sorted... or so I thought.
Come saturday when my ISP account is active I hook up to the exchange and ADSL is crawling along, thats when I can synch up with the exchange or even connect. 99% of the time I cannot even open the telkom speed test page, it just *never* loads, and when I do my speed test rating is usually between 0.5 kilobytes - 2.0 kilobytes per second.

I am using a Linksys WAG354G Wifi Adsl Router, which I am told is a fairly decent model. But the strange thing is this, when my router actually Synchs with the exchange it tells me my Downstream Speed is 640kbps and my upstream speed is 384 kbps, which as far as I am aware is not really possible on a 512k account =)

The telkom techie called me last night and said he was at the exchange and checking the DSLAM, which he then discovered was fine.

What kind of problem with the line could cause the headaches I am having? My downstream line attentuation is 56, which is below the cut-off limit so what else could be causing these slow speeds and line drops? As far as I am aware the line quality is great.
I have not put any POTS filters on the line yet, but the line does get split up in about 5 directions as it comes into the house, and I do not have a splitter set up on that yet, do I need one? Would that cause the problems I am having?
Yesterday someone picked up one of the extensions and it disconnected the ADSL.

Hopefully someone else has had a similar problem and can give me some advice because I am tearing my hair out =)
 
640/384 is the hard limit on all 512 account ... they soft cap it down.

Look at the quality of your wiring and the fact that you split it into 5 lines might be the the cause of your problems.

Split the line into two as it comes into the house and put the ADSL modem on the one and put the rest the rest behind a single microfilter for your other phones/fax equipment.

You NEED a microfilter if your line has other equipment on it.
 
thanks tibby dude!

Hopefully that is the solution - I was not aware that the microfilter was essential for connectivity and speed? I thought it was only to filter the ADSL "noise" when making a call. Is the splitter at the line source essential though? I mean would it cause the line drops etc.??
What about the attenuation? Could that be a factor??
 
Hi Corn,

I assume you are connecting to the router wirelessly? If this is the case then I would access the setup page for the router (see manual = http://192.168.1.1 + username & password)

Check the security settings for the router, as the speed may be set low instead of auto. Something else to check is the security settings. If you are broadcasting wirelessly and a neighbour can pick up the signal they may be suing your bandwidth?

If one of you computers (I assume again you have more than one) is connected via cable to router, do some ping tests to see what your connection actually is as opposed to what Telkom are saying it is. Tibby Tube's suggestion of a wiring fault is also very probable. Hope this helps
 
Hey morebroadband

Speed is set to auto - and the wireless is using WEP and only allows the MAC Address of my network card, so the network is pretty secure. I have tried through ethernet cable as apposed to wireless and ping times are the same, which is ***** =) Hopefully it is the wiring problem....I wonder if anyone else has had problems specifically relating to wiring and filters that resemble the one i am having now?
 
corn said:
I thought it was only to filter the ADSL "noise" when making a call.
Click to expand...

Most phones assume they are not sharing the line with any non-voice equipment and can send all sorts of crap on the line which will cause all sorts of problems with ADSL.

The Microfilter is there to 'protect' your ADSL modem from interference and not your phone :).
 
hehe DOH!
I thought it was the other way around - what a dope!
Thanks man! Will try it when I get home tonight!
 
Just to clarify, in case you misunderstood. The Microfilter is used in conjuntion with your phones / faxes / analogue modems etc. The ADSL modem should be plugged directly in to the incoming line WITHOUT benefit of a filter.
 
So what you are saying is that without the microfilter the adsl should work perfectly?
 
Yes. The ADSL modem itself must get pure clean access to the phone line. Your telephones and other analogue telephony devices (faxes, etc) MUST go through a microfilter.
 
lol thanks - just went to get a microfilter and a splitter - think i got it now - hopefully telkom guy will also help me out later.
 
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