Price increase again, without warning

A

ambro

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I got an email in July informing me about a price increase from R597 to R667 for my package. And sure enough, a R667 debit order went off for September. Cool.
Now all of a sudden my statement says I'm gonna be paying R767 and I was given no prior warning. Anyone got info on what's going on? Can't seem to reach Afrihost support.

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Try having a price drop but not be informed about it. You then phone your ISP and ask them why you don't get the new discounted rate and they tell it is because you are an existing client. So I ask her if I downgrade to a lower package and re-upgrade to the package I'm on now if that will put me on the new price plan:

yes

:X3:
 
ambro said:
I got an email in July informing me about a price increase from R597 to R667 for my package. And sure enough, a R667 debit order went off for September. Cool.
Now all of a sudden my statement says I'm gonna be paying R767 and I was given no prior warning. Anyone got info on what's going on? Can't seem to reach Afrihost support.

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We are aware of an issue with clients being billed the incorrect amount on Octotel for October. The accounts team is working on rectifying the invoicing error before the debit order date. Sorry for the inconvenience.
 
I was just about to blow my Top, lets wait and see what's happens on the 1st.
 
Hamster said:
Try having a price drop but not be informed about it. You then phone your ISP and ask them why you don't get the new discounted rate and they tell it is because you are an existing client. So I ask her if I downgrade to a lower package and re-upgrade to the package I'm on now if that will put me on the new price plan:

yes

:X3:
Click to expand...

In SA service providers and sellers are generally piss poor come to customer loyalty. You are nothing more than a ticket or a bill, and most weigh customer retention on ticket lead times than actual resolve. I have been to various service centres in SA, and they indeed do work hard, but we have an extreme conservative business ethic approach.

We aren’t as strong on loyalty as North America, Europe, parts Asia and those two down under. International service providers and sellers don’t even roll out their loyalty programs here, there are reasons many which are legal reasons.
 
AfriNatic said:
We are aware of an issue with clients being billed the incorrect amount on Octotel for October. The accounts team is working on rectifying the invoicing error before the debit order date. Sorry for the inconvenience.
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Just got an SMS saying it was a mistake and the invoice changed to the correct R667. Glad it was resolved quickly.
 
Johnatan56 said:
Swap to a provider that does.
With scheduled EFTs, I don't want to ever set up debit orders.
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I've been waiting for my 6 months to be up to avoid the cancellation fee. Since that ends this month, I'm now just waiting for one problem to set me off again and I'm leaving.
 
ambroseg1 said:
One of the many many many reasons debit orders are a no-no.
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What if you make a manual payment and the payment does not get allocated then you get suspended for non payment when you have paid?

I don't think the debit order payment method is the issue here.
 
We send invoices on the 22nd of each month. That gives clients and our self to fix any billing issues that might arise before the debit date.
 
AfriNatic said:
What if you make a manual payment and the payment does not get allocated then you get suspended for non payment when you have paid?

I don't think the debit order payment method is the issue here.
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in the 4+ years ive been paying via EFT, what you have described has NEVER happened. even on days where i forgot to pay on the last day of the month and then paid on the 1st.

what you are describing is incompetence, which makes me further not want you to have carte blanche over my bank account.
 
ambroseg1 said:
in the 4+ years ive been paying via EFT, what you have described has NEVER happened. even on days where i forgot to pay on the last day of the month and then paid on the 1st.

what you are describing is incompetence, which makes me further not want you to have carte blanche over my bank account.
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It's impossible to manually allocate each payment of each client each month. You will be shocked at how many people actually make payment with the incorrect references causing increased support queries and support staff having to trace payments.
 
AfriNatic said:
It's impossible to manually allocate each payment of each client each month. You will be shocked at how many people actually make payment with the incorrect references causing increased support queries and support staff having to trace payments.
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strange that the company you own (Axxess) manages this
manually allocate each payment of each client each month
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each month with zero issues in the 4+ years ive been with them.

again, you are describing incompetence.
 
ambroseg1 said:
strange that the company you own (Axxess) manages this each month with zero issues in the 4+ years ive been with them.

again, you are describing incompetence.
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I spend 2 weeks taking account calls and the majority of that time was clients that made EFT payments to us with the incorrect references so I'm talking from experience.

Just saying not trying to force you to pay via debit order. ;)
 
AfriNatic said:
I spend 2 weeks taking account calls and the majority of that time was clients that made EFT payments to us with the incorrect references so I'm talking from experience.

Just saying not trying to force you to pay via debit order. ;)
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but you dont offer the option of EFT?
 
AfriNatic said:
Not officially but there is an EFT option. Debit order or Credit Card details would still need to be loaded but clients can manually pay via EFT.
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then your problem is idiot clients. I load the company as a beneficiary with the double checked correct reference and have never had an issue since day 1. but as you said yourself.....if a customer fcks up, you cut the idiot 's service off.
 
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