Problem after Tracker installation

[The_Ogre]

Here's the deal:

Had a Tracker installed last Friday (Toyota Quantum panel van), and on Sunday my woes started. The driver couldn't get the damn van started, even I gave it a shot. Bear in mind I've had this panel van for just under a year and it NEVER had this problem - in fact I've never experienced any problems with it.

The only way to get it to start now is to kick/push start it, and that's risky because these things are heavy. The driver now has to have someone with him and park the thing on an incline or else not turn the ignition off at all.

So yesterday I had the Tracker people take a look at it , and guess what? The technician fiddled with something, got in and it started! Told me that the installation is standard and they've done numerous installs on Quantums and never had any problems

What fscks with my mind even more is this morning before I left for work I took the keys, plugged in the immobilizer thingamabob, waited for the light to flash, pulled it out, put in the key and...it started! So now I don't know WTF is going on anymore. This is how we always started it, but now it seems to only want to start when its in the mood.

Do I
a) Tell Tracker to remove their unit. They told me I have 5 days and if I have no objections the 36 month contract becomes binding
b) Take the vehicle to an Auto Electrician and have him take a look at my battery, starter, or wtf ever could be the problem at my expense. I'm entertaining this thought as the installation might have exposed an underlying problem which I wasn't aware of.

The most helpful advice will receive a russian mail order midget paraplegic prostitute

 

[xrapidx]

Tell tracker you want it fixed, and an extension of the "bail-out" on the contract until you happy they vehicle is working properly.

 

[froot]

+1 on what xrapidx said. Tracker is a decent enough company so this is probably one of those "anomalies" where something glitches and it doesn't work like it's supposed to.

 

[The_Ogre]

Tell tracker you want it fixed, and an extension of the "bail-out" on the contract until you happy they vehicle is working properly.

+1 on what xrapidx said. Tracker is a decent enough company so this is probably one of those "anomalies" where something glitches and it doesn't work like it's supposed to.

Thanks. The problem is they told me if its not the Tracker unit giving the problem then I'd have to pay a R365 call-out fee.

Now I don't know if whatever their technician did yesterday resolved the issue because I just spoke to the driver and he says all is normal now.

Since today is the 5th day (or is that now tomorrow???) I don't have much time left, so I'll wait until about 4-ish and find out from the driver if all is working as it should.

BTW, everything else seems to be working (tracking via the net, etc)

 

[froot]

No, but if the problem exists as a result of them having installed the unit then they should be fixing it.

 

[xrapidx]

No, but if the problem exists as a result of them having installed the unit then they should be fixing it.

What he said - if they're not interested in assisting with a problem they most likely caused, then rather use another company.

 

[froot]

What he said - if they're not interested in assisting with a problem they most likely caused, then rather use another company.

What he said. There's enough "Tracker" companies that if one screws you over, assuming, then there is another one to help you out.

 

[The_Ogre]

Thanks guys. Spoke to them and they're willing to extend the period with another 5 days, so lets see how it goes.

Only reason I agreed was because we can't afford to lose 3 or 4 hours for them to look at it for the next few days as we only have 2 delivery vehicles

 

[Fazda]

Thanks guys. Spoke to them and they're willing to extend the period with another 5 days, so lets see how it goes.

Only reason I agreed was because we can't afford to lose 3 or 4 hours for them to look at it for the next few days as we only have 2 delivery vehicles

A company like Tracker is too big to mess you around. That's why it's always best to deal with the big boys in the first place.