Problem: Modify Services on v4me not working properly for some Contract customers

[Somsteu]

Yes and its closed but not resolved HC-Y72W-357WU

I also logged a query HC-Y72W-27CON - says that is is closed but the problem has not been resolved. I dont know if this is related but i got an sms from 155 (Pamela Mabilsa) to say I need to contact 155 - no reference is given at all -- why does 155 not just give me a call. I am the paying customer after all.

 

[vodacom3g]

I also logged a query HC-Y72W-27CON - says that is is closed but the problem has not been resolved. I dont know if this is related but i got an sms from 155 (Pamela Mabilsa) to say I need to contact 155 - no reference is given at all -- why does 155 not just give me a call. I am the paying customer after all.

Did you get the SMS on your phone or data card?

 

[ic]

There is definitely something weird going on with v4me, I used to have a whole list of stuff I could enable under Modify Services, but it has all gone up in a puff of something...

 

[Somsteu]

on my phone

 

[ic]

@ic, they guys found the problem you reported (missing services), some date field got screwed up.

LOL , I suspect you reported it and I only helped document it in the other thread - I hadn't gotten round to emailing [email protected] - it was on my todo list, thanks .

PS: just checked, I don't think the fix has gone live yet - services to modify still awol...

 

[vodacom3g]

LOL , I suspect you reported it and I only helped document it in the other thread - I hadn't gotten round to emailing [email protected] - it was on my todo list, thanks .

PS: just checked, I don't think the fix has gone live yet - services to modify still awol...

Will have to go via Change Control first.

 

[ic]

Will have to go via Change Control first.

Ok , I suspected as much .

 

[mystic007]

Problem adding data bundles in vodacom4me.co.za

I recently tried to add a data bundle to my contract on vodacom4me.co.za, but when I went to "My Account, Services, Modify Services", there were no bundles listed:

http://i263.photobucket.com/albums/ii121/gpstoltz/services.jpg

Instead it should look like this:

http://i22.photobucket.com/albums/b324/BarryHenning/sshot-38.png

I believe the problem is that the page is not displayed properly. See the "<td width="90" I indicated in red.

Can anyone help?

 

[ic]

Can anyone help?

Yes, call 155 and ask them to add the desired CDB to your contract account, using Vodacom's internal systems.

 

[mystic007]

Yes, call 155 and ask them to add the desired CDB to your contract account, using Vodacom's internal systems.

I have already done so. I meant could anyone help with the problem doing it through vodacom4me.co.za.

 

[ic]

I meant could anyone help with the problem doing it through vodacom4me.co.za.

See [post=1403857]v3g's earlier post...[/post]

 

[Edinetz]

Will have to go via Change Control first.

Did the original change that caused the problem not go through change control?

 

[ic]

Did the original change that caused the problem not go through change control?

That like one of those meaning of life questions, isn't it?

 

[mystic007]

vodacom3g, any idea on how long change control will take to approve the fix for this problem?

 

[vodacom3g]

vodacom3g, any idea on how long change control will take to approve the fix for this problem?

Will check.