Problem with ClientZone Regarding LTE Fixed Mobile

T

TFTC

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So yesterday when I got home I couldn't connect to my fixed Wireless and was instead directed tp ClientZone because the popup was saying I had finished my data. On ClientZone the system was saying I have about 2.8GB left. I called customer care and after going through the routine of restarting the device and switching it off for 30 minutes the problem was not solved with the technician saying he will contact his boss to refresh my connection or something like that since he was also seeing the remaining data on my ClientZone. By this morning problem was still there and made another call to customer care (Live Chat was not working with a message that there are no agents available) and the new guy told me that I indeed used up my data and what I was seeing on ClientZone (which I had relied on for data management since 2013) was wrong. Normally I get email notifications telling me when my data is being depleted but nothing this time. Is there anyone having a similar problem? How is possible that I should accept the system which says I have no data remaining over the one which says I have data?
 
Could be that the system did not update in real time....seems strange though, buy can you account for the data that has been used? i think that is where the investigation should be...Good luck
 
TFTC said:
So yesterday when I got home I couldn't connect to my fixed Wireless and was instead directed tp ClientZone because the popup was saying I had finished my data. On ClientZone the system was saying I have about 2.8GB left. I called customer care and after going through the routine of restarting the device and switching it off for 30 minutes the problem was not solved with the technician saying he will contact his boss to refresh my connection or something like that since he was also seeing the remaining data on my ClientZone. By this morning problem was still there and made another call to customer care (Live Chat was not working with a message that there are no agents available) and the new guy told me that I indeed used up my data and what I was seeing on ClientZone (which I had relied on for data management since 2013) was wrong. Normally I get email notifications telling me when my data is being depleted but nothing this time. Is there anyone having a similar problem? How is possible that I should accept the system which says I have no data remaining over the one which says I have data?
Click to expand...

The ClientZone usage should be pretty close to updating in real-time, but there can be interruptions in the usage logs that we receive from the provider and this can result in a discrepency.

Could you Inbox me your details please?
 
AfriGenie said:
The ClientZone usage should be pretty close to updating in real-time, but there can be interruptions in the usage logs that we receive from the provider and this can result in a discrepency.

Could you Inbox me your details please?
Click to expand...

Getting the same problem. Sent you a pm
 
My usage tracker is an issue as well. You already have my details. If you need it again, let me know. Will on it again
 
moedawood said:
My usage tracker is an issue as well. You already have my details. If you need it again, let me know. Will on it again
Click to expand...

Thanks! Our Team is working on improving the usage tracking the updates thereof. It should hopefully be better this month.
 
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