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Question of the Day: What's the most interesting small town you've visited in South Africa?
Problematic service
- Thread starter arni1954
- Start date
And I though City Power /Johannesburg Water are the worst. My Cool Ideas case cool-20250831-2469407 Vomatel case 0088401. Cool Ideas closed the case yesterday and I reopened it. Voantel notified me yesterday that they pointed a technican. They contacted me from BritelinkMCT that a technican wants to come but he never came. I phoned Cool ideas twice this morning to understand what is going on. No answer.
Hi there, thank you for providing the reference.
I have shared your ticket internally , and our team will provide you with feedback as soon as possible.
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Hi, thanks for that.
No answer as in they don't have an answer regarding the case, or there is no answering the phone call?
I will let the team know around the Vumatel side of things.
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Realistically most cases are resolved in 24hrs if talking averages.
I don't know normally but in my case this is a horrible service
Apologies if you have had a negative experience.
Your Vumatel ticket status is currently Pending tech arrival, and they do normally contact you before coming out to the premises.
We have querried the missed appointment with Vumatel accordingly as well.
Your time and patience is much appreciated.
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Apologies is this a frequent occurrence?
Thanks. Do Vomtel have any time frame to resolve the issue or this is a usual City Power answer " we appointed a technican".
Vumatel has confirmed there are 12 houses affected by this issue, and has provided this update
Unfortunately No ETR provided as yet
| Type | Description | Date added |
|---|---|---|
| Repairs in progress | Tech onsite re-splicing tube 1 | Monday, Sep 1, 2025, 12:54 |
HI there, @arni1954
I see your link has been restored, can you confirm?
I see your link has been restored, can you confirm?
| Type | Description | Date added |
|---|---|---|
| Restored testing in progress | Associated tickets are being tested to ensure no further work is required | Monday, Sep 1, 2025, 15:11 |
| Repairs in progress | Tech splicing last 4 fibres | Monday, Sep 1, 2025, 14:46 |
| Repairs in progress | Tech onsite re-splicing tube 1 | Monday, Sep 1, 2025, 12:54 |