Problems with ADSL: Your feedback needed

rpm

rpm

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Hi folks

“Telkom has recently run a number of campaigns to get people (companies & individuals) to go ADSL. The joke is that now that people have taken on this new product, Telkom seems to be unable to handle the volume of business. My ADSL line has been down since Friday morning, I have waited up to 10 minutes for Telkom to answer their phones so I can query the status of my fault and their excuse is "there are lots of faults in Joburg and Pretoria". The latest is that something is faulty and needs to be replaced, but they are waiting for spares.”

Has anybody else experienced the same? Do you guys think Telkom can cope with the current volumes?

This is for a story for another journalist, so any feedback will be great.

Regards,

RPM
 
Yes,

My adsl line went down on Friday 14th after a lighting storm... Phoned Telkom (25 minutes later) someone answered. The helpfull chap then proceeded to tell me that "There is currently a Global call refrence for benoni as there is a fault at the exchange" he then proceeded to give me the ARK number .... Saturday - no ADSL - Sunday I was told the call was still open and the benoni exchange was yet to be fixed.
Monday morning no adsl - A friendly operator at telkom helpdesk said "The Benoni fault is resolved, but I am getting an excessive amount of calls for problems in the area" Then I had to open a call refrence for my line. Monday afternoon it came online again.

ADSL line rental costs about R15 per day... wasted...

Richard


rpm said:
Hi folks

“Telkom has recently run a number of campaigns to get people (companies & individuals) to go ADSL. The joke is that now that people have taken on this new product, Telkom seems to be unable to handle the volume of business. My ADSL line has been down since Friday morning, I have waited up to 10 minutes for Telkom to answer their phones so I can query the status of my fault and their excuse is "there are lots of faults in Joburg and Pretoria". The latest is that something is faulty and needs to be replaced, but they are waiting for spares.”

Has anybody else experienced the same? Do you guys think Telkom can cope with the current volumes?

This is for a story for another journalist, so any feedback will be great.

Regards,

RPM
Click to expand...
 
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Line speed is like a yoyo - unpredictable - during business hours.

I don't even dare call the help lines, because I don't have the time to wait 30 odd minutes to listen to boring music before being allowed to speak to a clueless person about the problem.

I know from experience that it is a waste of time to ask to speak to a supervisor, as these people are working without supervision, or one is passed on the the next available clueless person posing as a supervisor.

Can't wait for the SNO to roll out and compete on service!
 
I am in Boksburg and my ADSL also went down in the storm on Friday. Phoned on Saturday morning, techie came round Sunday afternoon. Since my exchange is un-manned on weekends, he said he would get it sorted Monday morning. When I got home, ADSL line was fine, but now my phone line is down :(
 
Call wait times for support are worst.

My line has been down twice now!

First which was not Telkoms Fault, workers building here cut underground cable according to Telkom, 2ndly they assigned my Port on Sunday to someone else! Thinking it was not in use! Insane, resolved Monday around 3/4pm

Terrible when line is down phone/DSL dont work and you end up having to call support on a Cell phone which costs tons along with up to 30 min wait times. Unless there is a Cell Number support center?

I cant see how they can get mass people for ADSL when they cant even tell which port on Exchange is in use or not and "randomly" Jack one out for someone else.

Apart from that, the Shaping/Cap HAS to go :)

Rob
 
I don't know what Telkom does, but sometimes certain websites are unreachable for me. If I log onto a VPN then i can connect to the websites fine. Shaping in general should be done away with, but why are they shaping non-p2p traffic? I used to be able to stream videos from places like cnet and gamespot, but now the videos are unwatchable... QoS is terrible. Not anywhere near "best-effort".
 
we have had outages intermittently over the past few months but most noticably on Sunday for most of the day.
There is never an apology or a discount !!! from Hell-bast@rd Kom
 
Hope this isnt too off topic, but originally there was far less traffic and therefore far less shaping, these days I can't find anything that works on the internet besides browsing and email. It is my understanding that since the volume of traffic is increasing Telkom are trying to squeeze more and more data through the same tiny portion of their pipes and so are simply cutting out whole chunks of this traffic with shaping.

Also my line went down about a week ago and it took until Sunday about 5 days for them to fix it.
 
Lately it seems my modem just freeze up, no reponse, no communication on led's then suddenly it re-appears. Some sites could work Ok other not or very slowww. It changes all the time. Somtimes I reset the modem power and it is perceived to go better for a while. This is for the last week. My speeds on TCPIQ dropped from average 500 Kbps to less than 333 Kbps since 1 Ocktober. Last week Telkom speedtest is fine even when I could not access anything else, even my Mweb homepage, This happened with a Telkom techie on line and he said that Telkom side is no problem so he cant help ??????
I think they are working and/or testing their new shaping..Who knows.
 
Pupa - almost the same here in CT. We've had a 1024k line for two months or so now, but the best ever speed at TCP/IQ has been a spike of 600. Average is absolutely disgusting at 313. Uploads run faster at 420? WTF?

Phoned 0800dsldsl today...

Harharhar. Firstly there is no option (as in press 1 for..., press 2 for... etc.) to actually complain. Secondly, some moron (after waiting and listening to their stupid muzak for 7 minutes) let me waste 3 minutes of my time explaining (politely) what the issues are, that I am unhappy with the speed of my 1024k line and asking (politely) if it is possible for them to test the line.

Moron: "Is that an ADSL line"
Me: (with a touch of disbelief, and a small note of annoyance creeping into my voice) "Weren't you listening?"
Moron: "Yes sir, but I didn't hear if it was ADSL"
Me: (beginning to breathe a tad heavier) "So does telskim have 1024k dialup these days?"
Moron: "No, but if it is ADSL then I can't help you"
Me: "Why?"
Moron: "This is the dial-up support".
Me: "<>" (replaces receiver gently and goes to squat in corner.)

Anyhoo, I phoned again a half-hour later and got someone else. First thing I asked was if he was on the ADSL side. "Er, no, their call centre is so busy that their calls are overflowing to us." So I asked if he could arrange for testing of an ADSL line. "Er, no, we can't do anything with ADSL." So I asked him why the calls are going through to them if they weren't able to help.

Strews bob, his answer was "Well it's better than not having the phone answered, isn't it?"

AAAAAAARRRRRRRRGGGGGGHHHHHH! Die telskim, die!:mad:
 
i just wanna know why the heck they limit by BOTH shapping and capping. i mean capping ok, i don't like it but ok but shapping your traffic like they do even though everyone is capped with low usage accounts paying alot.. wtf.
 
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