Hello There,
I am posting this on behalf of my mother that is having problems getting her Blackberry 9360 that she has on
a Telkom Mobile Contract.
The following is what she posted on Hellopeter.com and still got no help with her problem:
“Despite my 2 Hello Peter complaints on 8 Sep and 14 Sep as well as e-mails to Telkom Mobile on 20 Sep and 23 Sep 2013, Telkom has done NOTHING to sort out my Blackberry 9360 business phone that was booked in for repairs on 23 Aug 2013(still under warranty at the time) because it does not charge due to a faulty port or some loose connection. The branch manager and one of his consultants confirmed it was not fixed - they tested it at the branch. Telkom just do not care. As long as you pay your monthly bill (which by the way is supposed to cover the repairs warranty), they could not be bothered if you experience all the inconvenience in the world. I am not prepared to book in my phone and have to wait another 21 days again just because the problem was not fixed the first time I booked the phone in for repairs. Pathetic!!! The worst after sales service I have ever seen. I fully intend spreading the word wider than Hello Peter (Tot-U-Diens - Beeld, Rapport, etc). I want Telkom to solve my problem urgently!!!!!”
I would like a Telkom rep to contact me and then I will refer him to my mom.
I am posting this on behalf of my mother that is having problems getting her Blackberry 9360 that she has on
a Telkom Mobile Contract.
The following is what she posted on Hellopeter.com and still got no help with her problem:
“Despite my 2 Hello Peter complaints on 8 Sep and 14 Sep as well as e-mails to Telkom Mobile on 20 Sep and 23 Sep 2013, Telkom has done NOTHING to sort out my Blackberry 9360 business phone that was booked in for repairs on 23 Aug 2013(still under warranty at the time) because it does not charge due to a faulty port or some loose connection. The branch manager and one of his consultants confirmed it was not fixed - they tested it at the branch. Telkom just do not care. As long as you pay your monthly bill (which by the way is supposed to cover the repairs warranty), they could not be bothered if you experience all the inconvenience in the world. I am not prepared to book in my phone and have to wait another 21 days again just because the problem was not fixed the first time I booked the phone in for repairs. Pathetic!!! The worst after sales service I have ever seen. I fully intend spreading the word wider than Hello Peter (Tot-U-Diens - Beeld, Rapport, etc). I want Telkom to solve my problem urgently!!!!!”
I would like a Telkom rep to contact me and then I will refer him to my mom.
