PS4 Online Gaming on MWEB

DERoestorf said:
Port forwarding. I need a static IP on the ps4. I have tried gaming with ports being bf forwarded, and without. Both don't work anymore.

Port forwarding use to work perfectly
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Have you tried removing the port forwarding settings and setting them up from scratch again?
 
DERoestorf said:
WOW, DL speed on the PS4 has now dropped to 1.2mb/s while PC is still hitting 3.8mb/s

Yes, MWEB is for gaming. NOT. If anybody else reads this, stay away from MWEB if you want to game!!!!!
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Not true at all. Basically you're the only one with issues.
 
PostmanPot said:
Not true at all. Basically you're the only one with issues.
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Pot, would you mind taking a kinder tone? Just because he is one of the few ones on this forum with the issue does not mean he is the only one. Just because you don't have the issue doesn't mean someone else is the only one.
He is frustrated due to poor service and you should take that into account when reading his posts. Any user reading that post will know/most likely have read the first piece of the thread and know what context it is coming from.

Also, it is an opinion, so it is true for his specific case. Others might or might not have that issue as well.
 
DERoestorf said:
Yes, I have tried that, numerous times. No Joy
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At the beginning of the thread you mentioned that switching to another ISP would allow you to game, can you buy a 5GB account and test it over a couple of days without swapping ISPs around again?

Or is there a way to set up a VPN from a PS4 (I don't have a PS4, so I have no clue) so that you can test if it is due to the protocol used being incorrectly prioritized?

EDIT:
DERoestorf said:
Yes, I have tried that, numerous times. No Joy

This is how I know what to do http://portforward.com/
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That's fine, port forwarding is easy and that website makes it extremely straight forward.
 
Johnatan56 said:
At the beginning of the thread you mentioned that switching to another ISP would allow you to game, can you buy a 5GB account and test it over a couple of days without swapping ISPs around again?
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TBH, This month is a bit tight. I am hoping that I get my free gigs on FNB again on the 1st, and will try then.
 
DERoestorf said:
Port forwarding. I need a static IP on the ps4. I have tried gaming with ports being bf forwarded, and without. Both don't work anymore.





Port forwarding use to work perfectly
Click to expand...



Do this dynamically from your router.



Much simpler.

****

Try removing the port forwarding and add the PS4 IP to the DMZ function.

Also in case you thing NAT Type 2 is a problem, it's what it should be behind a router.
 
SauRoNZA said:
Do this dynamically from your router.



Much simpler.

****

Try removing the port forwarding and add the PS4 IP to the DMZ function.

Also in case you thing NAT Type 2 is a problem, it's what it should be behind a router.
Click to expand...

My problem isn't NAT Type 2, that has always been like that for me.

My Biggest problem remains when I cannot game at all. I have done everything possible on my side. I even borrowed a router from a friend for a day, on his router the problem I am getting is still there.

Quite literally, the only time it disappears is if I use different ISP. This points me to MWEB being the problem. Now it may be that My account with them has an issue, or it is a wider MWEB issue. But so far all I keep hearing when speaking to them is excuses, and blaming other people.

How long before they take appropriate action, and fix the problem. I made this thread on the 15th, it is now the 29th. I have not gamed online (other than a couple of minutes here and there on other ISP accounts) since the 9th.
 
DERoestorf said:
My problem isn't NAT Type 2, that has always been like that for me.

My Biggest problem remains when I cannot game at all. I have done everything possible on my side. I even borrowed a router from a friend for a day, on his router the problem I am getting is still there.

Quite literally, the only time it disappears is if I use different ISP. This points me to MWEB being the problem. Now it may be that My account with them has an issue, or it is a wider MWEB issue. But so far all I keep hearing when speaking to them is excuses, and blaming other people.

How long before they take appropriate action, and fix the problem. I made this thread on the 15th, it is now the 29th. I have not gamed online (other than a couple of minutes here and there on other ISP accounts) since the 9th.
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Good Morning

Our gaming team have tested and cannot replicate the issue.

We also have no other clients reporting a similar issue.

I have provided our gaming team the screen shots you provided me, we cannot see anything wrong with the selected settings.

Our Technical team will be in contact with you to provide a test account, to see if the issue persists with an alternate account.

Regards
 
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MWEBHelp said:
Good Morning

Our gaming team have tested and cannot replicate the issue.

We also have no other clients reporting a similar issue.

I have provided our gaming team the screen shots you provided me, we cannot see anything wrong with the selected settings.

Our Technical team will be in contact with you to provide a test account, to see if the issue persists with an alternate account.

Regards
Click to expand...

Thanks, it is greatly appreciated
 
MWEBHelp said:
Good Morning

Our gaming team have tested and cannot replicate the issue.

We also have no other clients reporting a similar issue.

I have provided our gaming team the screen shots you provided me, we cannot see anything wrong with the selected settings.

Our Technical team will be in contact with you to provide a test account, to see if the issue persists with an alternate account.

Regards
Click to expand...

I am able to log into the games I want to play!!!! I am still using the test account, but FINALLY, I CAN PLAY GAMES AGAIN!!!!!

Nothing in my setup has changed, except for the test account details!!
 
DERoestorf said:
I am able to log into the games I want to play!!!! I am still using the test account, but FINALLY, I CAN PLAY GAMES AGAIN!!!!!

Nothing in my setup has changed, except for the test account details!!
Click to expand...

Morning DERoestorf, thanks for the feedback.

As advised via private messaging, we will make contact with you regarding the query.
 
DERoestorf said:
I am able to log into the games I want to play!!!! I am still using the test account, but FINALLY, I CAN PLAY GAMES AGAIN!!!!!

Nothing in my setup has changed, except for the test account details!!
Click to expand...

MWEBHelp said:
Morning DERoestorf, thanks for the feedback.

As advised via private messaging, we will make contact with you regarding the query.
Click to expand...

What ever happened here?
 
PostmanPot said:
What ever happened here?
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They again tried to make it out that the problem was on my side. Even though my setup did not change when using the test account.

I am tired of dealing with a company that was not willing to accept where the problem was occurring from. I don't have time for them anymore, and do not ever want to have anything to do with them.

6 days and my mweb account is closed, forever
 
DERoestorf said:
They again tried to make it out that the problem was on my side. Even though my setup did not change when using the test account.

I am tired of dealing with a company that was not willing to accept where the problem was occurring from. I don't have time for them anymore, and do not ever want to have anything to do with them.

6 days and my mweb account is closed, forever
Click to expand...
Good
 
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