PS4 Online Gaming on MWEB

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Dawid>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 8 ms 8 ms 8 ms 197.87.40.1
3 8 ms 8 ms 8 ms 197.80.96.162
4 9 ms 8 ms 8 ms 197.80.2.2
5 31 ms 31 ms 33 ms 12.te0-7-0-2.vic-p-2.optinet.net [197.80.5.242]
6 33 ms 31 ms 31 ms te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
7 28 ms 27 ms 28 ms 197.84.5.238
8 63 ms 47 ms 29 ms 196.28.178.66
9 67 ms 29 ms 29 ms cte-core-sw2.vwol.net [196.41.144.35]
10 29 ms 29 ms 29 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Dawid>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.10.1
2 8 ms 8 ms 8 ms 197-87-40-1.cpt.mweb.co.za [197.87.40.1]
3 8 ms 9 ms 8 ms 154.po-channel50.vic-ipc-1.optinet.net [197.80.96.162]
4 9 ms 8 ms 9 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
5 187 ms 187 ms 187 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
6 188 ms 187 ms 186 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
7 194 ms 194 ms 193 ms 176.67.177.148
8 185 ms 185 ms 185 ms 62.115.13.17
9 191 ms 190 ms 191 ms atos-ic-315186-ldn-b5.c.telia.net [62.115.144.161]
10 * * * Request timed out.
11 * * * Request timed out.
12 186 ms 185 ms 185 ms 132.185.254.93
13 * 186 ms 186 ms 132.185.255.165
14 185 ms 186 ms 185 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

C:\Users\Dawid>
 
Rickster said:
If you do a internet test on the PS4, what does it say your NAT is?

And do any tests fail?
Click to expand...

NAT Type 2, and none of the tests fail. I can join party chat. The only thing I cannot do is play any online games. The moment I select different ISP, viola, it works
 
Nice to see @MWEBHELP could not give a damn to help me with my problem. Knew there was a reason I gave notice. If you are thinking about joining MWEB, look at my experience, know that they are not the ISP to go for. STAY AWAY, Especially if you enjoy gaming!!!
 
DERoestorf said:
Nice to see @MWEBHELP could not give a damn to help me with my problem. Knew there was a reason I gave notice. If you are thinking about joining MWEB, look at my experience, know that they are not the ISP to go for. STAY AWAY, Especially if you enjoy gaming!!!
Click to expand...

Hi

I have arrange for a specialist to call you to do some testing this evening after 18:00.
Hopefully they are able to isolate what is causing this issue with your connection.
 
MWEBHelp said:
Hi

I have arrange for a specialist to call you to do some testing this evening after 18:00.
Hopefully they are able to isolate what is causing this issue with your connection.
Click to expand...

So it is now 19:00 and no call from the technician. I am sorry @MWEBHELP, but you are really the only person at MWEB willing to help customers. Sadly, this lack of service is the reason I have put in my cancellation, and why I would continue to recommend that people do not sign with MWEB.

Honestly. If I had legal recourse to get my money back, I would take it, but technically, I still have usable internet, even if I cannot use it for Online Gaming.
 
Hey, just a quick question, have you tried gaming on the Mweb account at say 10pm till around midnight? Just curious if it might be due to them throttling p2p.
 
DERoestorf said:
So it is now 19:00 and no call from the technician. I am sorry @MWEBHELP, but you are really the only person at MWEB willing to help customers. Sadly, this lack of service is the reason I have put in my cancellation, and why I would continue to recommend that people do not sign with MWEB.

Honestly. If I had legal recourse to get my money back, I would take it, but technically, I still have usable internet, even if I cannot use it for Online Gaming.
Click to expand...

Hi DERoestorf, apologies for the delay in getting back to you. Our records show that our specialists called you since and your query has been addressed. Your case was escalated to our Gaming admin.
 
MWEBHelp said:
Hi DERoestorf, apologies for the delay in getting back to you. Our records show that our specialists called you since and your query has been addressed. Your case was escalated to our Gaming admin.
Click to expand...

Hi @MWEBHELP. Yes, the specialist phoned me at about 21:24 last night. They are going to monitor my line, and also escalated to the gaming department.
 
DERoestorf said:
So it is now 19:00 and no call from the technician. I am sorry @MWEBHELP, but you are really the only person at MWEB willing to help customers. Sadly, this lack of service is the reason I have put in my cancellation, and why I would continue to recommend that people do not sign with MWEB.

Honestly. If I had legal recourse to get my money back, I would take it, but technically, I still have usable internet, even if I cannot use it for Online Gaming.
Click to expand...

MOrning DERoestorf, our technical Team has made contact with you yesterday evening.

Our Gaming team has been requested to assist.
 
Hi DERoestorf

Sorry to hear about your ongoing issues, I hope the end is in sight and that the gaming admin will be able to help. MWEB does take gaming very seriously, and they're known as one of the best ISPs for it, if not the best.

As somewhat of an aside. MWEB is the second largest ISP in South Africa, with many PS/4 users, many of whom I personally know, and many who are on this forum. Not one other person has mentioned any issues in this thread, and your issues are extremely rare, bordering on the impossible.
 
PostmanPot said:
Hi DERoestorf

Sorry to hear about your ongoing issues, I hope the end is in sight and that the gaming admin will be able to help. MWEB does take gaming very seriously, and they're known as one of the best ISPs for it, if not the best.

As somewhat of an aside. MWEB is the second largest ISP in South Africa, with many PS/4 users, many of whom I personally know, and many who are on this forum. Not one other person has mentioned any issues in this thread, and your issues are extremely rare, bordering on the impossible.
Click to expand...

Wow. Are you sure you don't want to sign up as an/the Mweb rep? Fanboy-ism extreme, you are also calling (it can be construed that way) him a liar with that last bit.
 
PostmanPot said:
Hi DERoestorf

Sorry to hear about your ongoing issues, I hope the end is in sight and that the gaming admin will be able to help. MWEB does take gaming very seriously, and they're known as one of the best ISPs for it, if not the best.

As somewhat of an aside. MWEB is the second largest ISP in South Africa, with many PS/4 users, many of whom I personally know, and many who are on this forum. Not one other person has mentioned any issues in this thread, and your issues are extremely rare, bordering on the impossible.
Click to expand...

I don't know what is going on. All I know is what the symptoms are, and that is all I can go by.

For me it does not make sense at all, that on the same hardware, simply changing a username and password on the router, to a different ISP will allow me to play the games.

It may be an isolated incident, but at the moment, I am really fed up, and want to game so badly it is not even funny. I have not actively played anything since the 9th of January this year.

I am hoping the gaming guys can sort this out.
 
Johnatan56 said:
Wow. Are you sure you don't want to sign up as an/the Mweb rep? Fanboy-ism extreme, you are also calling (it can be construed that way) him a liar with that last bit.
Click to expand...

What you may or may not construe from the English language and words/sentences cannot be trusted. LOL.
 
DERoestorf said:
I don't know what is going on. All I know is what the symptoms are, and that is all I can go by.

For me it does not make sense at all, that on the same hardware, simply changing a username and password on the router, to a different ISP will allow me to play the games.

It may be an isolated incident, but at the moment, I am really fed up, and want to game so badly it is not even funny. I have not actively played anything since the 9th of January this year.

I am hoping the gaming guys can sort this out.
Click to expand...

Have you tried connecting to the TeamSpeak server? voice dot gamezone dot co dot za. [gMz]lloot is the head honcho and could possibly shed some light.
 
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