Pure DSL Issues as Expected

ghostRgg

ghostRgg

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Vox is saying my application was denied as they can only get 2-4mbps. WHILE I am currently on a 10mbps which is broken.

I placed an order with Vox and 30 minutes later my exchange fails to auth PPPoE and tried the WebAfrica account with no luck. Logged a ticket yesterday evening but the whole of today got no details. Logged it with WebAfrica and they forwarded it to OpenServe.

Afrihost is also saying it's not available. But besides that now my current ADSL is buggered. Vox are claiming it has nothing to do with the order, but its awfully strange that they said they will go do feasibility and PPPoE drops so who knows anymore.

I'm so over this whole situation with Fibre bring here but not being here for 3 years due to some mafia, then ADSL slowly decaying.

Edit. So a road that is literally behind this house, like 1m from the other front door can order 10mbps Pure DSL No problem. A house 4 blocks down can order 20mbps. I don't know what to do.
 
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It's seems Openserve has reduced the Max line speeds, in my case I could get up to 40Mbps but now I can only get 20Mpbs.
 
ghostRgg said:
So a road that is literally behind this house, like 1m from the other front door can order 10mbps Pure DSL No problem. A house 4 blocks down can order 20mbps. I don't know what to do.
Click to expand...
Make friends in your neighborhood ... urgently.
 
ghostRgg said:
Vox is saying my application was denied as they can only get 2-4mbps. WHILE I am currently on a 10mbps which is broken.

I placed an order with Vox and 30 minutes later my exchange fails to auth PPPoE and tried the WebAfrica account with no luck. Logged a ticket yesterday evening but the whole of today got no details. Logged it with WebAfrica and they forwarded it to OpenServe.

Afrihost is also saying it's not available. But besides that now my current ADSL is buggered. Vox are claiming it has nothing to do with the order, but its awfully strange that they said they will go do feasibility and PPPoE drops so who knows anymore.

I'm so over this whole situation with Fibre bring here but not being here for 3 years due to some mafia, then ADSL slowly decaying.

Edit. So a road that is literally behind this house, like 1m from the other front door can order 10mbps Pure DSL No problem. A house 4 blocks down can order 20mbps. I don't know what to do.
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The worst is, I have fibre running right past my front door but Vodacom refuse to install to my house without the whole complex signing up.
 
RedViking said:
The worst is, I have fibre running right past my front door but Vodacom refuse to install to my house without the whole complex signing up.
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Typical ....

They want all now, they do not understand the concept of getting the "toe in the door".

Oh well ... , guess I will give them a pass as well ...
 
RedViking said:
The worst is, I have fibre running right past my front door but Vodacom refuse to install to my house without the whole complex signing up.
Click to expand...

We were lucky regarding this, as soon as Openserve started laying down fibre in our area, our body corporate contacted Telkom, they came and a few months later fibre were available to all 40 units within the complex. This was without everyone even signing up. I signed up with 100Mbps, 6 months later Telkom phoned me, said 200Mbps is now available and I switched to that. Been smiling ever since. Had fibre with Telkom as ISP for almost 2 years now and had downtime of maybe an hour.
 
SwaarMetaal said:
We were lucky regarding this, as soon as Openserve started laying down fibre in our area, our body corporate contacted Telkom, they came and a few months later fibre were available to all 40 units within the complex. This was without everyone even signing up. I signed up with 100Mbps, 6 months later Telkom phoned me, said 200Mbps is now available and I switched to that. Been smiling ever since. Had fibre with Telkom as ISP for almost 2 years now and had downtime of maybe an hour.
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Yes, OS fibre is very very stable. Little more pricey - but for the stability it's great. I miss my fibre so much, its not even funny.
 
RedViking said:
The worst is, I have fibre running right past my front door but Vodacom refuse to install to my house without the whole complex signing up.
Click to expand...
Got Link Africa running 1m (manhole 3m) from the door here and they want to charge R73,000 to come install because its some special requirement or something. Sadly dark fibre is pretty dead and the next exchange or point is normally well over 300m away.
 
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Fjorko said:
Yes, OS fibre is very very stable. Little more pricey - but for the stability it's great. I miss my fibre so much, its not even funny.
Click to expand...

Getting mine installed today, literally considering taking off the rest of the work day so I can watch them install it I'm that excited.
 
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SwaarMetaal said:
We were lucky regarding this, as soon as Openserve started laying down fibre in our area, our body corporate contacted Telkom, they came and a few months later fibre were available to all 40 units within the complex. This was without everyone even signing up. I signed up with 100Mbps, 6 months later Telkom phoned me, said 200Mbps is now available and I switched to that. Been smiling ever since. Had fibre with Telkom as ISP for almost 2 years now and had downtime of maybe an hour.
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Do you have contact details for the Telkom contact. All our request fell on death ears so our complex still doesn't have fiber in an are with fiber.
 
Blu82 said:
Do you have contact details for the Telkom contact. All our request fell on death ears so our complex still doesn't have fiber in an are with fiber.
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No, unfortunately I don't have a Telkom contact for you. We have these 3 guys in our complex who takes care of stuff like this. Not sure how it's said in English, but in Afrikaans we say "hulle is baie paraat".

Anyway, if I see one of them I'll ask.
 
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@ghostRgg once you're 100% certain the fault is an exterior line fault, call Telkom and log a fault. They will send a technician - tell him the fault is on the outside of your house. He might not be able to sort it out. Keeping on logging a fault till enough technicians are sent and the issue is sorted out. A tedious process, but it worked for me.
 
Caliph said:
@ghostRgg once you're 100% certain the fault is an exterior line fault, call Telkom and log a fault. They will send a technician - tell him the fault is on the outside of your house. He might not be able to sort it out. Keeping on logging a fault till enough technicians are sent and the issue is sorted out. A tedious process, but it worked for me.
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ISP is webafrica so logged with them and they said they logged it with openserve. But its been over two days now and no luck what so ever so yeah. Will just keep logging it since its a PPPoE Fault which is on the exchange side of things, just strange there is no outages or other reports.

Edit: How do I even spam Openserve during lockdown :/
 
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ghostRgg said:
ISP is webafrica so logged with them and they said they logged it with openserve. But its been over two days now and no luck what so ever so yeah. Will just keep logging it since its a PPPoE Fault which is on the exchange side of things, just strange there is no outages or other reports.

Edit: How do I even spam Openserve during lockdown :/
Click to expand...

45 minutes a shot of your time on the telephone, 10210 or 10213 ...
 
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