purple fly trading

[vanillathunder722]

anyone bought anything from them before? If yes, how's the service?

 

[Surfanimal]

Purple Fly Trading can be trusted

anyone bought anything from them before? If yes, how's the service?

Hi Vanilla

Byron here the owner of Purple Fly Trading. See this link to reviews made by previous customers. Unfortunately the very 1st one is negative and untrue but there are pages and pages of reallly nice positive ones. We have tried our best to go that extra mile for any one that requires IT hardware and software. See this link for reviews ... http://admin.pricecheck.co.za/shops/reviews/
Also see this link for where are are currently ranked in SA Topsites. Currently No. 7 overall. http://www.satopsites.com/index.php?method=pv&cat=&start=1
We have worked hard to achieve this position. Hope we are able to assist you with the best service and prices.
Check us out here.... http://www.purpleflytrading.co.za/shopping/index.php

 

[D3x!]

there are one or 2 guys who bought successfully in this thread: http://mybroadband.co.za/vb/showthread.php/315861-purpleflytrading-co-za/page4

there is also a lot of rubbish to sift through in that thread

 

[coenblignaut]

Rather visit Hellopeter and read the complaints (and comments from the owner) there.

Hi Vanilla

Byron here the owner of Purple Fly Trading. See this link to reviews made by previous customers. Unfortunately the very 1st one is negative and untrue but there are pages and pages of reallly nice positive ones.

I think anybody reading Byron's comments on HelloPeter will think twice before ordering anything.

 

[boxerulez]

http://hellopeter.mobi/purple-fly-trading-49/complaints/stop-advertising-false-prices-1358957

That is quite a shocking response from someone priding themselves on customer service. Basically they will only take note of you if their markup on your sale exceeds like R500 at least? Thats what I got from the comment.

 

[Progenix Oj101]

Please read through this thread and see what an utter chop the owner is: http://mybroadband.co.za/vb/showthread.php/315861-purpleflytrading-co-za

Just some extracts worth reading:

I started out by myself and now provide employment to 4 South African's.. all my friends of course.. oh and my Dad who I love very much and enjoys working with with me thoroughly....

Our company has grown extremely well and have had a turnover of R1.5 million in 8 months, which is beyond my wildest expectations

Just looking around the forum and found this old post.

I don't think Purple Trading will be able to afford to buy a car. Purple Trading made R1.5 turnover over 8 months at really low mark-ups excluding expenses, this translates into about R9,000 pm at 5% (but this seems to be much lower) - before taxes. With 4 employees? Somehow I don't think this "business" is profitable so a Ferrari is a bit ambitious.

Sounds like you work for Purple fly. In my view, making 1.5Million turnover over 8 months on very low margins isn't something to shout about, nor is it professinal for an owner to gloat about it on a public forum.

I have been on this forum since 2006 and have seen dozens of online busniesses fail, and they all had one thing in common - very low margins and very high ambitions.

The fastest growing online business is in fact not Pruple Fly, it is http://wwww.Webantics.co.za

Webantics.co.za has done everything right, including good realistic prices, great service that matches their prices and super fantastic marketing.
The owner knows what he is doing and how he is doing it, and the bussines is geared for success. The next big online shop is definately Webantics.

The top computer companies still remain at the top because they have the knowledge, experience and qualifications to do that sort of business, like http://www.DigitalPlanet.co.za (http://www.HPShop.co.za), http://www.sybaritic.co.za/store/index.php and http://www.ComX-computers.co.za and i am sure one or two other top stores out there.

A lot of companies make millions in turnover every month, and in many cases, daily. SO like I said, R1.5 over 8 months.... Not cool...

*BTW I do not work for any of the above, Nor do I work in any supplier chain any longer, but I use to. I am also not promoting anyone nor demoting anyone, I am just presenting what I read.

Good luck though.

He mentions having made 458 sales (since the start of the business eight months earlier) and then goes on to say "hundreds" of satisfied customers per month? But the cherry on top is to come:

I am glad I came across this forum story on google, because I had the WORST experience from Purple Fly Trading 49. Byron, the owner, was arrogant and RUDE and all I wanted was service. I WAS his (abused) customer.

He failed in previous businesses, what was he doing? Putting 3% on sales? Is this a joke? It is his attitude that put me off

He keeps saying how well he is doing on this forum, but his emails to me confesses to a completely different story ..

"Yes I did start as a one man show in my bedroom after losing my previous business .. financial issues. I briefly worked for another online shop that underwent a financial melt down and ended up short paying all of its staff and we walked out with R800 per week. I am trying my hardest to keep a roof over all of our heads and food to eat."

And after that email, he decided to bombard me with nasty emails, and they are all the same, one after the other, day after day.

"Hahahahahahahahahaa !!!! I couldn’t care less if you spent the rest of your life on Hellopeter as its probably the only thing that will listen to bitch and moan like the childish twat you are.

My site has terms and conditions that you agreed to abide by when using my site. You are ignorant and frankly just plain pathetic. I couldn’t bear thinking of being you and waking up every morning knowing what a pathetic person you are. Sorry for you bru.

As you know where I live why don’t you come and visit me? You are a puny little dork who has an overinflated ego. Shame on yo, we could certainly do without the type of personality that you infect all those around you with.

You teach me a lesson? I think not you wishful thinking body part referred to as a c*ck.

Regards

Byron Chadband - Sales Manager
028 312 1569
028 312 4429
[email protected]
"

If you want a copy of the full email conversations, you may ask, I will forward to you!
Not a happy customer!

He was rude. He used every word in the dictionary from A**h***, F**k, C**k, you name it, he used them all, even words I would not dream of using in one sentence, but he strung them all together to make entire paragraphs. It makes me feel sick

I am glad someone got some service, Shaun also helped me initially, everything looked fine until I started asking questions. Byron started his first email with this one after everything was confirmed by quote.

See the one that follows that one, even worse, and I have several emails from him, none of them good.

Not cool!

"Please do not tell me how to run my business.

Our suppliers do not deal with the public and therefore delivery charges are and will be charged.

I explained to you that we are busy, you are not the only person in the world wanting to buy something.

A mistake was made with the incorrect e-mail address, but it was picked up and dealt with.
...
Unfortunately we do not have stock and are unable to help you.
Please take your business elsewhere as it is not welcomed here.
Regards

Byron Chadband - Sales Manager

"

"you stupid f ****

Just saw your posting on Hellopeter. You truly are a c***.

Hope it makes you feel bigger and better about yourself you small little pathethic excuse of a man.

I didn’t beg you to do anything I just levelled with you and told you the truth.

What goes around comes around you stupid f**king a**hole.

Regards
Byron Chadband - Sales Manager
"

There is no second side, this is how I have it in my emails.

Here is how it started. I enquired about a laptop. I received a quote hours later with the wrong price. Before getting quote..

Hi
Yes I found him asleep drooling on his keyboard. J
He is building your quote as we speak and it will be with you in the next few minutes.
Apologies about the delay but it is hectic in the office today.
Regards
Byron Chadband - Sales Manager

I eventually got a wrong price returned with bank details and informaiton of how to compliment them on HelloPeter and other sites. How arrogrant is that???

My reply

"Hi, there is a mistake, price is wrong. See my screen capture with corect advertised price, thanks "

After another hour of being ignored again, I obviously became impatient because now I knew something was wrong, false advertising and gross deception came to mind and I sent off this reply, which ironically was answered within seconds.

" Hey Byron, what is up with the gmail account ([email protected])?
I can send someone to collect, do not charge delivery. Please send address to ur office in Joburg.It has been another hour no reply. See email sent 2 ur sleeping drooling staff, I think you need to wake someone up, it took half a day to get the wrong quote and the wrong email address on it, no VAT showing and some crap comment about a ferrari. I am starting to feel uneasy. Could you please send me a referral's email address or phone number, such as a business you have dealt with.
My email is hotmail.co.za not hotmail.com! My mistake, but I did email about this in the morning. Thanks."

A reply seconds later and it all started going downhill form there - the customer abuse!

"Please do not tell me how to run my business.
...Unfortunately we do not have stock and are unable to help you.
Please take your business elsewhere as it is not welcomed here.
"


It became so bad that I sent his entire conversion to the media. No joke, this is bad business. I can imagine when my laptop breaks, how will he deal with it? Never in my life has anyone treated me like garbage as a customer. I did nothing wrong. I just asked a question.

I am not alone, he has similar complaints on internet complaint sites. It just stinks!

 

[Progenix Oj101]

Ooooh golly. Quote from his facebook wall:

"You just making yourself look like a bigger idiot. Casper I don't have time for people like you, you are not welcome to buy from Purple Fly Trading so please shop elsewhere.

I will post this above in my profile for everyone to see how long your nose is."

...as well as some of your other arrogant comments online - REALLY? No matter how angry/frustrated/annoyed you may be, the WORST thing to do is to lash back at your customers. For that reason alone, I think you have lost many potential customers. Try talk to me like that and I would also let the entire world know, and just FYI - most people ARE agreeing with him, so perhaps you worded that badly. It should have been "you are making me look like an idiot on mybb" bacause as far as I can see on this thread, almost no-one is willing to purchase from you anymore. There is no explanation or excuse, EVER, to call a customer an idiot.

As for bragging about being "first" on SA topsites, I think you should re-think that strategy - there are absolutely no "Big Contenders" in your area on there. Kinda like bragging about being "on top" in the special Olympics where none of the big boys take part....and it's so very easy to cheat your stats on their site.

I just created a quote...and I would have taken it the same way. My "quote" e-mail reads:

"Request For Quote Confirmation from Purple Fly Trading"

That right there, along with all the product details - pricing - shipping details confirms the details. Nowhere on the quote does it specify that it is not a quote, or that I need to wait for anyone. So yes, in my eye's - the blame here is on you.

Oh well, would never be buying from you anyways....so moving on....

This guy is such a smooth operator. I checked helloPeter out. Instead of registering as a 'Company who responds' and paying the fees, he instead responds via his Facebook account in the comments section. Not saying much for a company that 'sold over R10 million rands worth of electronics to South African customers last year and the company has gown and grown'.

Also, who responds to complaint like this: 'I have asked the sales rep to stop assisting you and you are not welcome to visit our site or contact us again' & then have his Facebook buddies back him up in the process. Id rather take the copy and past responses from the other companies than be subjected to this.

There goes my shopping spree. Feel for the folks that go screwed over though.

Given their extremely bad reputation and how the owner has been banned on this forum a few times and how he treats customers, I honestly don't understand why anyone would buy from them.

Thanks for the link. Checked it out and I will not be buying from PFT now.

Here is their response:


"Purple Fly Trading does not rig any comments on any online forum ever and I feel your comment is biased and based on ignorance. The automated request for quote form is automatically generated by the online shopping cart but it clearly says ".

Your Request for Quote has been received!

One of our sales team members will check stock and as soon as they can confirm this they will send you an e-mail quotation with full instructions on how to proceed including our banking details.

All warranty's are covered by the manufacturers themselves and dealt with in the same way as if this item is purchased from any authorized retail outlet.

Please be aware that we do have more than one supplier for each product and as per our suppliers, prices are subject to current rate of exchange and although we do our best to update prices we cannot guarantee that the cheapest supplier has stock so we do our best to find the cheapest available option for you.

Furthermore we only sent the bank details with the official quote like we said we would and as the preferred supplier was out of stock we quoted on the next best option. The stock was at a branch on the other side of the country hence the delivery fee increasing. All you had to do was reject the quote or at least ask us why there were increases and we would have explained it to you. You have not paid us any money so we have not entered into a legal agreement. Alternatively you should read our terms and conditions before complaining publicly otherwise it displays your own ignorance."


I'm sorry, but that is no way to talk to a customer. Doesn't matter whether or not they're wrong. If you can't agree on something, as the business, you apologize that a compromise could not be reached, and you move on. You do not insult them!

And responding to hellopeter complaints, with facebook comments, is further proof of their unprofessionalism.

Use it, don't use it...

 

[Progenix Oj101]

Oh, and Hello Peter responses from Byron:

Since recently Machteld no longer works for Purple Fly Trading. Unfortunately her email address is still on the server and will be removed as soon as we have access to it. Why don't you send an email to [email protected] or phone us before coming on Hellopeter and bitching like a little girl ? You product will be covered under the warranty and we can assist you in getting it repaired or replaced.

http://hellopeter.com/purple-fly-trading-49/complaints/beware-of-your-electrolux-warrantee-1354610

I would like comment on this client that likes to tell lies. First of all I do not see any reason why you have to come on hello peter and make a complaint and I feel it shows what an insecure person you are. You sent a request to my company asking for a quote on an item and one of the sales team send you a mail with attached quote. In the mail it clearly says that the quote is valid until stocks last and you said above you it was still early in the day but your email confirming payment was sent to us at yesterday at 2:30pm. Your order was sent to accounts for processing and it reflected in our account just before close of business. The supplier was already closed so the sales rep placed the order the following morning around 11am. The supplier had sold out of the last unit the day before so you were informed of this "Once we receive payment, we send it off to accounts. We can only place the order once it has come back. I am very sorry this has happened, but as I said we will be refunding you in full. Please forward the details into which account the refund must be done." to which you replied "Very poor service, there is banking fees also involved. Send me proof of payment, if the money is not in my account by the end of the day im going to the police" Instead of thanking us for trying for you you threaten to go to the police ??? Who does that ?? I refunded your payment in full within the hour only to find out you came on hellopeter and made a complaint about our poor service. Are you seriously not well in the head ? Once a complaint is made on hellopeter there is no removing it for 12 months. So by your comment you give people the impression that Purple Fly Trading provides poor service just because stock was sold out. I called you to try and explain and you continue threatening that you will go on hellopeter again and make more bad comments. I'm not sure what your problem is but you Tiaan de Wet are a douchbag.

http://hellopeter.com/purple-fly-trading-49/complaints/overall-poor-and-slow-service-1281177

Purple Fly Trading does not rig any comments on any online forum ever and I feel your comment is biased and based on ignorance. The automated request for quote form is automatically generated by the online shopping cart but it clearly says ".

Your Request for Quote has been received!

One of our sales team members will check stock and as soon as they can confirm this they will send you an e-mail quotation with full instructions on how to proceed including our banking details.

All warranty's are covered by the manufacturers themselves and dealt with in the same way as if this item is purchased from any authorized retail outlet.

Please be aware that we do have more than one supplier for each product and as per our suppliers, prices are subject to current rate of exchange and although we do our best to update prices we cannot guarantee that the cheapest supplier has stock so we do our best to find the cheapest available option for you.

Furthermore we only sent the bank details with the official quote like we said we would and as the preferred supplier was out of stock we quoted on the next best option. The stock was at a branch on the other side of the country hence the delivery fee increasing. All you had to do was reject the quote or at least ask us why there were increases and we would have explained it to you. You have not paid us any money so we have not entered into a legal agreement. Alternatively you should read our terms and conditions before complaining publicly otherwise it displays your own ignorance.

http://hellopeter.com/purple-fly-trading-49/complaints/not-honouring-quotation-1129811

Hi Ashana Rabbikanth

Purple Fly Trading sold over R10 million rands worth of electronics to South African customers last year and the company has gown and grown. We are trying our best to get up with the growth that we have experienced. You sent us a request this morning asking us to check stock and pricing and as we are only a reseller we have to wait for our suppliers to reply to us confirming stock and price. There are more than one distributor for the manufacturer and we request quotes from all of them and we have to wait until they all reply so that we can get the cheapest price for you. One of the girls in sales was dealing with your request and becaue we didnt reply back in 3 hours with the quote you go and make a public complaint against us ?? I have asked the sales rep to stop assisting you and you are not welcome to visit our site or contact us again. I will publicly name and shame you because the world does not revolve around you.

http://hellopeter.com/purple-fly-tr...trading-is-not-a-professional-company-1216492

Would not touch with a bargepole.

 

[KleinBoontjie]

I tried to buy there a few times, the stuff I want and that shows on their site was not available.
Also, seemed like they don't like to do business on a Friday after 11am.

 

[Musiclover08]

After reading that, I am so glad I did not buy anything from this company!

 

[dudewotevr]

What a shambles of a company..

 

[Joker]

Yikes.. good to know.

 

[Bar0n]

He does know he's not supposed to say out loud what he's thinking, right?

 

[F1 Fan]

Lol, what a joke. This guy is a complete idiot.

 

[Bar0n]

Lol, what a joke. This guy is a complete idiot.

I'm reading through the other thread and HelloPeter, and I am fscking astounded by how badly this guy treats his customers. I don't recall seeing anything like this before.

 

[TehStranger]

It seems like Byron Chadband is a complete tosser of note. I would avoid Purple Fly Trading.

 

[F1 Fan]

I'm reading through the other thread and HelloPeter, and I am fscking astounded by how badly this guy treats his customers. I don't recall seeing anything like this before.

It seems like Byron Chadband is a complete tosser of note. I would avoid Purple Fly Trading.

Yep, me too. Have never seen someone talk to customers like this. Anyone who actually buys from them are idiots.

 

[koeksGHT]

Hi Vanilla

Byron here the owner of Purple Fly Trading. See this link to reviews made by previous customers. Unfortunately the very 1st one is negative and untrue but there are pages and pages of reallly nice positive ones. We have tried our best to go that extra mile for any one that requires IT hardware and software. See this link for reviews ... http://admin.pricecheck.co.za/shops/reviews/
Also see this link for where are are currently ranked in SA Topsites. Currently No. 7 overall. http://www.satopsites.com/index.php?method=pv&cat=&start=1
We have worked hard to achieve this position. Hope we are able to assist you with the best service and prices.
Check us out here.... http://www.purpleflytrading.co.za/shopping/index.php

lol busted

 

[KleinBoontjie]

lol busted

Surely that "satopsites" site isn't right? I can't see all my favorites on there. Or is that the top 10 worst, then I would believe it....?

 

[boxerulez]

I tried to buy there a few times, the stuff I want and that shows on their site was not available.
Also, seemed like they don't like to do business on a Friday after 11am.

Ain't nobody got time for that!