Question about regular disconnections

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Alpharat

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A question for the guru's please:

I have HomeDSL 192 and a 4G unshaped account with SAOL.

I have recently been getting disconnected very frequently. SAOL says it is Telkom doing the disconnecting to ensure I don't go over my cap.

Is this true? What can I do about it? I use my ADSL to play WoW and being disconnected in the middle of a battle is very very irritating.

Thanks
 
I'm with openweb and I've found that I only have regular disconnections when the line is idle for a certain length of time. When I'm downloading constantly all day long then I'm only disconnected once every 24hrs.

It might be interesting to set up a program that does some sort of internet activity at fixed intervals to see if that stops these disconnections (if my idle time theory is correct). Maybe somebody here knows how long the line has to be idle for before the disconnect occurs?
 
Alpharat said:
A question for the guru's please:

I have HomeDSL 192 and a 4G unshaped account with SAOL.

I have recently been getting disconnected very frequently. SAOL says it is Telkom doing the disconnecting to ensure I don't go over my cap.

Is this true? What can I do about it? I use my ADSL to play WoW and being disconnected in the middle of a battle is very very irritating.

Thanks
Click to expand...

Now that is blatent lies!! SAOL is enforcing different disconnection intervals the closer you get to your 4GIG cap with them. Telkom is not the ones enforcing the disconnection periods.

SAOL would you care to comment why you would use Telkom as the reason for the disconnections?
 
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Alpharat, I will leave your questions to those who are 100% confident in the answers and explanations.

In the meantime there isn't much you can do aside from commenting on the ICASA draft ADSL regulations if you haven't already. The deadline date has been extended until 19 Jan. You don't need to comment on everything, and you are not expected to sound like a pro. Even if you simply submit (via email to ICASA) a one sentence comment on IP resets, that's good enough.

See the link in my signature for more info.
 
ant1b0dy said:
It might be interesting to set up a program that does some sort of internet activity at fixed intervals to see if that stops these disconnections (if my idle time theory is correct). Maybe somebody here knows how long the line has to be idle for before the disconnect occurs?
Click to expand...

There is a small programme that does exactly this. You can find it in one of my posts on the Infinitcall Disconnections thread in dial-up subforum.

Here we go:

There is a programe called "connection keeper" that sends a small packet of info every so often to prevent idle disconnections (whether or not the ISP disconnects idle users I don't know). You can download the programme from: www.gammadyne.com/conkeep.htm
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Um - SAOL use teklom's facility which enforces the disconnect law.
But - ISP can disable that feature if the client agree's to pay for extra bandwidth used [WebAfrica's answer].
Phone SAOL and ask them about that as an option instead of continuous disconnects / purchase additional bandwidth.
 
stoke said:
Um - SAOL use teklom's facility which enforces the disconnect law.
But - ISP can disable that feature if the client agree's to pay for extra bandwidth used [WebAfrica's answer].
Phone SAOL and ask them about that as an option instead of continuous disconnects / purchase additional bandwidth.
Click to expand...

Alpharat isnt talking about 24hr disconnections, hes refering to lower-the-cap the-more-frequent-the-disconnect.

This is not Telkoms doing, this is SAOL implementing early disconnections.

My issue here is related to the info SAOL gave alpharat, that its solely Telkoms fault and not SAOL.
 
grab you pitch forks...... ANOTHER SAOL bashing thread. ffs ppl is this all you can do, Clipse joining in now as well and he is not even with SAOL!

Advise to Alpharat, give SAOL another call and tell them you don't want to be disconnected all the time and you are prepared to pay the overage if they occur.
 
ROFL, SAOL doing that so they themselfs don't have 2 pay for the extra bandwithd used... and by doing that passing session time limits for how long the connection last for be times out and a new session is start.. tisk tisk.
reason so there accounting data gets updated quicker on how much u have used of yor cap.. sucks hairy goats balls.i say.
 
Just one question here, and I know I should speak to Alpharat personally, but since it is now out in the open...exactly who told you this nonesense? I cannot believe that anyone from SAOL would blatantly show such ignorance.
 
James said:
grab you pitch forks...... ANOTHER SAOL bashing thread. ffs ppl is this all you can do, Clipse joining in now as well and he is not even with SAOL!

Advise to Alpharat, give SAOL another call and tell them you don't want to be disconnected all the time and you are prepared to pay the overage if they occur.
Click to expand...
Clipse is just stating the facts.
 
James said:
grab you pitch forks...... ANOTHER SAOL bashing thread. ffs ppl is this all you can do, Clipse joining in now as well and he is not even with SAOL!

Advise to Alpharat, give SAOL another call and tell them you don't want to be disconnected all the time and you are prepared to pay the overage if they occur.
Click to expand...

Oh come on, this has nothing to do with SAOL bashing. All im trying to find out, why didnt SAOL just tell the client, "We do it to ensure you dont go over your usage, but we can disable it if you agree to this... and this.." rather than letting him come here and find out for himself.

Seriously, why is everything here about bashing a company these days?
 
[email protected] said:
It can only be "stating the facts" when you actually have the facts.
Click to expand...

ROFL
this is getting funny now..

well lets c, your account prices prob work something like this..
u sell accounts @ low prices , which is a loss to SAOL.On the plan that most users will not hit there cap.and by setting the session time for the accounting data for that will hit there cap which applies 2 all users. Example(24hr session time= 3gig of cap left, 12hr session= 2gig of cap left
6hr session time= 1gig left of , 1hr session time = 500mb of cap left and so on) by resetting the session in thous times, u are almost granted that the users who Xseed there cap will not do much more than they ment to.Eg like 50-100mb over there cap, so the company does not have 2 pay for extra data used at there own expense.

so y not just change the session time limit to 24hr and stay @ current prices and c how much the money the company will make, that if they can still affoard u then.

lets say if u get all 50k+k/sec and do 4hr @ full speed will do about +-450mb-550mb every for 4hrs.

P.S Tis call a bussiness model/plan..
 
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well lets c, your account prices prob work something like this..
u sell accounts @ low prices , which is a loss to SAOL.On the plan that most users will not hit there cap.and by setting the session time for the accounting data. Example(24hr session time= 3gig of cap left, 12hr session= 2gig of cap left
6hr session time= 1gig left of , 1hr session time = 500mb of cap left) by resetting the session in thous times, u are almost granted that the most users will never Xseed there cap, so the company does not have 2 pay for extra data used at there own expense.

so y not just change the session time limit to 24hr and stay @ current prices and c how much the money the company will make, that if they can still affoard u then.
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Huh?!?
 
Gonna keep my cool on this one ;)

Alpharat :If it is disconnects related to you nearing your cap then it is SAOL who should have informed you this. Not telkom's issue. What i mean is you should not be sent to Telkom about it....SAOL must clearly state times/hours you disconnect sessions once your closing in to your Cap.

James: SAOL would not be bashed if they did their job properly...Simple as that. I dont even see this as bashing. It is pretty known now the SAOL issues. Cheap accounts cheap support. I see more issues with SAOL than Telkom Internet now days :p

This just falls in the ....flogging customer off and wondering why the halo is tarnished
 
Clipse said:
Oh come on, this has nothing to do with SAOL bashing. All im trying to find out, why didnt SAOL just tell the client, "We do it to ensure you dont go over your usage, but we can disable it if you agree to this... and this.." rather than letting him come here and find out for himself.

Seriously, why is everything here about bashing a company these days?
Click to expand...

You hear one side of a story and jump to conclusions. I myself have done this many times. It is just peeps see SAOL and they just wanna make a fuss.

You ever heard about the game broken down telephone.... This is a prime example, I am just glad Marko actually came out and gave the other half. If he had taken my advise from another thread he would register under a new name and ignore these forums. I am not the first one to mension this but myADSL forums are very rapidly turning into myPMS.co.za
 
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