quick web africa question

[stevovo]

Hi

Just want to find out. Do the web africa pre paid bundles expire after a month?

I'm asking because when I bought it the invoice said "1 month".

Surely the pre paid has to last a lot longer?

 

[Tpex]

prepaid last for 12 months AFAIK, defiantly not 1

 

[waIan]

Hi stevovo

Thank you for raising your concerns with us.

We have 2 pre paid options that we offer. I will explain the 2 we have:

1. Top up - bandwidth purchased in the month rolls over from month to month

2. Recharge - bandwidth purchased in the month is only for that specific month and does not roll over into the new month

Please PM me your client code in order for me to investigate further.

 

[stevovo]

Hi stevovo

Thank you for raising your concerns with us.

We have 2 pre paid options that we offer. I will explain the 2 we have:

1. Top up - bandwidth purchased in the month rolls over from month to month

2. Recharge - bandwidth purchased in the month is only for that specific month and does not roll over into the new month

Please PM me your client code in order for me to investigate further.

it wasn't a topup or a recharge, it was just a normal pre-paid unshaped gig for R99, I'm assuming its a typo on the order page, because normally the prepaid bandwidth lasts for 12 months

 

[waIan]

Hi stevovo

Thank you for responding.

As mentioned previously, please PM me your client code in order for me to investigate further.