Quickest,simplest (& cheapest) way to move from Mweb to another ISP

[AceSwiftShooter]

Ok so I'm considering leaving Mweb, but I might have a few hiccups:

- I opted for the FON router w/ 2mb uncapped service. (I believe this can not be used with another ISP, and there is a cost involved with returning it). I do have another router however
- Mweb has control of my DSL line

I am thinking of taking up a capped service with Web Africa. They also have the option of handling the DSL line.
How would I go about cancelling with mweb as soon as possible with little hassle, and moving to Web Africa? I really dont want there to be an issue regarding billing and payments, and 'only end of the month' nonsense. I am all for abiding by the rules, but if there is a sneaky loop hole to get me to greener pastures I would love to know.

Is it wise that an ISP handles the DSL line? or should I rather give it back to Telkom?

 

[I O U]

Mweb has control of my DSL line

I am thinking of taking up a capped service with Web Africa. They also have the option of handling the DSL line.
How would I go about cancelling with mweb as soon as possible with little hassle, and moving to Web Africa?

Is it wise that an ISP handles the DSL line? or should I rather give it back to Telkom?

There are many threads with info around this subject, but they do go back a long way (from the ones I found).

Firstly, use any relevant wording in Google search with this after it :
(this _ represents a space between your search words - like "move line back to Telkom" - and the default that follows) ..

_site:mybroadband.co.za/vb

Here are some threads I found to start with ; but they are old :

Have a look at post # 6
http://mybroadband.co.za/vb/showthr...afely-move-your-line-back-to-telkom-from-mweb

http://mybroadband.co.za/vb/showthread.php/551945-Moving-ADSL-line

http://mybroadband.co.za/vb/showthr...Line-back-to-Telkom-what-charges-should-I-see

Above all, when you've moved the ADSL portion of your line back to Telkom, keep it there ; that way you can sign up to multiple ISPs at the same time (some free accounts as well up to 1GB - Afrihost ; Axxess ; WebA - might even be 2GB free ?), and not be confined to one ISP just to save a few Rand each month.

I've not been through the process of needing to move it back, so cannot give you additional direct advice.

 

[Chevron]

Ok so I'm considering leaving Mweb, but I might have a few hiccups:

- I opted for the FON router w/ 2mb uncapped service. (I believe this can not be used with another ISP, and there is a cost involved with returning it). I do have another router however
- Mweb has control of my DSL line

I am thinking of taking up a capped service with Web Africa. They also have the option of handling the DSL line.
How would I go about cancelling with mweb as soon as possible with little hassle, and moving to Web Africa? I really dont want there to be an issue regarding billing and payments, and 'only end of the month' nonsense. I am all for abiding by the rules, but if there is a sneaky loop hole to get me to greener pastures I would love to know.

Is it wise that an ISP handles the DSL line? or should I rather give it back to Telkom?

If you need to download a lot, why not just upgrade to premium?

 

[falcon786]

Above all, when you've moved the ADSL portion of your line back to Telkom, keep it there ; that way you can sign up to multiple ISPs at the same time (some free accounts as well up to 1GB - Afrihost ; Axxess ; WebA - might even be 2GB free ?), and not be confined to one ISP just to save a few Rand each month.

Are you sure WEB AFRICA confines you to only use them as an ISP if you have your line with them?I somehow don't see this being the case since you can take out a line only package with them no data included or compulsory.

 

[MWEBHelp]

Ok so I'm considering leaving Mweb

I'm sorry to see that you're contemplating ending your subscription with us. Cancellations are submitted and processed via the My Account page. We've actually got a team that handles these sort of queries.

So, if you'd prefer chatting with a rep about the intricacies of cancelling, I'm happy to arrange for someone to ring you to discuss. If so, please feel free to PM me your MWEB account details.

 

[SHVAK]

Yes the first thing the team trys to do is get you to upgrade lol...
But on a serious note take control of your own line, None of the ISPs so-called savings are worth what you will now have to go through to get your line out of Mweb's grubby little hands. Once you have it back in your hands you can switch ISP like daipers, when they get full of ****e you just change them

 

[Thor]

Above all, when you've moved the ADSL portion of your line back to Telkom, keep it there ; that way you can sign up to multiple ISPs at the same time (some free accounts as well up to 1GB - Afrihost ; Axxess ; WebA - might even be 2GB free ?), and not be confined to one ISP just to save a few Rand each month.

I've not been through the process of needing to move it back, so cannot give you additional direct advice.

That would be false.

Are you sure WEB AFRICA confines you to only use them as an ISP if you have your line with them?I somehow don't see this being the case since you can take out a line only package with them no data included or compulsory.

You can have multiple ISP Data accounts regardless of who manages your line.

 

[falcon786]

That would be false.

You can have multiple ISP Data accounts regardless of who manages your line.

Thanks for the confirmation that things haven't changed because I know many years ago I had my line with Web Africa and I was able to use any other ISP on my line with no issues at all.

Once you have it back in your hands you can switch ISP like daipers, when they get full of ****e you just change them

If he leaves only the line to be managed by Mweb he can still change ISP's, so he can just cancel the data portion at mweb if he doesn't want the hassle of his line management changing.

 

[Vie]

I believe Mweb enforce a calendar month notice for their cancellations, so prepare to be with them until the end of January.

 

[MWEBHelp]

I believe Mweb enforce a calendar month notice for their cancellations

I'd have to disagree with your choice of wording here, Vie. Said cancellation process comes standard with majority of our packages from the get-go. You'd still have the option to look elsewhere before signing up. Nothing's enforced.

 

[Vie]

I'd have to disagree with your choice of wording here, Vie. Said cancellation process comes standard with majority of our packages from the get-go. You'd still have the option to look elsewhere before signing up. Nothing's enforced.

Which choice of words, the calendar month notice, or the enforcement of such? In either case, are you saying that my calendar month notice last month was unnecessary?

 

[SlowHands]

I cancelled my MWEB account today...and it says "Pending Cancellation 01-Feb-2015"

really?

How come MWEB is fast enough to sign you up in minutes...but so slow to cancel an account? Money making scheme? I'm not going to use that service in Jan-2015...why the hell should I have to pay for it?

 

[MWEBHelp]

Which choice of words, the calendar month notice, or the enforcement of such? In either case, are you saying that my calendar month notice last month was unnecessary?

We are not now enforcing the calendar month notice period, it has always been a calendar notice.

 

[MWEBHelp]

I cancelled my MWEB account today...and it says "Pending Cancellation 01-Feb-2015"

really?

How come MWEB is fast enough to sign you up in minutes...but so slow to cancel an account? Money making scheme? I'm not going to use that service in Jan-2015...why the hell should I have to pay for it?

Hi SlowHands

This would be because your calendar month period would be the month of January.
This is why the cancellation date is reflected as 01/02/15.

 

[SlowHands]

It sucks...but OK...not gonna argue with the (obvious stupid) rules.

Thanx for the feedbak MWEB Guy.

 

[Vie]

We are not now enforcing the calendar month notice period, it has always been a calendar notice.

Huh? Did you just contradict yourself over a comma? Why did you argue with my first statement warning someone about your calendar month notice period, when that's your business policy?

 

[Thor]

Ditch Mweb, come to Arihost

None of this hidden tricks. If you are not happy, you cancel and leave they don't hold you

 

[MWEBHelp]

Huh? Did you just contradict yourself over a comma? Why did you argue with my first statement warning someone about your calendar month notice period, when that's your business policy?

Morning Vie, my alter ego was iffy on the day

Your initial statement was correct, calender months notice period is a requirement with our ADSL packages.

Ok so I'm considering leaving Mweb, but I might have a few hiccups:

- I opted for the FON router w/ 2mb uncapped service. (I believe this can not be used with another ISP, and there is a cost involved with returning it). I do have another router however
- Mweb has control of my DSL line

I am thinking of taking up a capped service with Web Africa. They also have the option of handling the DSL line.
How would I go about cancelling with mweb as soon as possible with little hassle, and moving to Web Africa? I really dont want there to be an issue regarding billing and payments, and 'only end of the month' nonsense. I am all for abiding by the rules, but if there is a sneaky loop hole to get me to greener pastures I would love to know.

Is it wise that an ISP handles the DSL line? or should I rather give it back to Telkom?

If you need to download a lot, why not just upgrade to premium?

Morning Gents

@AceSwiftShooter private message me if you'd like any assistance.

Perhaps @Chevron's suggestion is not a bad option either.

The network is running really really well at the moment.

I hope you give us a chance and you extend your stay.

Have a blessed day guys