RAID issue - please assist

PaulB_

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Hi all...


I am an IT Technician, and have never dealt with RAID issues before, and would appreciate advice going forward.
I have taken over the maintaining of IT equipment for a company, as the previous IT company was doing the bare minimum to keep the infrastructre afloat.


Upon arriving at the place, and inspecting their equipment, there was an ethernet cable running in the air across a room from one room through to the other, which someone had to tape out the way, drivers missing on the desktops, and a server running Server 2012, which was missing a lot of security updates.

Upon inspection of the server, I realised that it is in a RAID type configuration, with 2 2TB Drives mirroring each other, as there's only one drive showing, at start up the server gets a warning saying the health of the array is in critical status.
The server still works fine, and I upgraded it to server 2019, but now want to tackle this issue with urgency.


HD Senteniel only gives me limited information.
The one 2TB hard drive in the array, reports 75% health, along with the messsage saying
"The hard disk controller provides only a generic self-monitoring (S.M.A.R.T.) status, without additional details.
The S.M.A.R.T. status is: Good" - I cannot see if there are bad sectors or anything.


The second drive is even more vague with the message "
The status of the hard disk is unknown.
This RAID array does not provide access to disk details in the array. Anyway, it can be tested for problems by Disk -> Surface test function."

This server has vital information on it, and this needs to be tackled to prevent the risk of data loss.
Having never dealt with Raid issues like this before, I have questions, which is why I decided to leave this to the professionals before I attempt anything.

1.How do I get detailed information on hard drive health, to see which one is failing?

2.Can I simply remove the hard drive from the server, and place it in another machine, and fire up HD Senteniel for a more detailed report?

3. Will doing so, and plugging the drive into another machine without it's mirrored counterpart cause the data to become unmirrored, and raise the risk of data loss?

4. Once the failing drive has been identified, how does one rebuild the mirroring RAID setup?


Thanks so much.
 
If there is SMART issues, Should you not like act fast???
 
First thing, hope you have backups in place to another server/cloud. If it's vital info then I sure as hell hope so.

What is the hardware/model of the server. Is it hardware raid?

If SMART is complaining then the drive is probably on it's last legs and about to die.

With hardware raid you just plug in the new drive and it should auto build.
 
The type of raid setup will determine everything about how you address this.

Possibly there is nothing wrong and the Smart status is normal of the configuration likely because it’s a hardware RAID card not allowing access.
 
The first thing I would have done is backup data and run a clean OS on a virtual to ensure integrity and then get rid of that ark and redo. Do 2012 even have software raid? I always ran Hardware stripes until SSD came along.
 
To add here, include the server make.

If this was a Dell, you can download OpenManage and provide screenshots of the setup.

Or restart the server and wait for the press "CTRL + S" prompt to access RAID config.

Or include if software RAID, what software is used.
 
Yip - it supports fotware raid. Though why anyone would want to run this is beyond me. Raid controller cards are cheap enough.
I use it for remote servers in racks where working with hardware raid can be difficult. Also, I remember a case where a servers raid card went, and they were no longer able to get the part to replace and then rebuild their raid array as it was in some proprioty format. The overheads on software raid is pretty low, so you are not adding too much load to your server by using it.

Both hardware and software raid have their advantages and disadvantages, but sometimes we just got to use what we have access to.
 
Thanks for the replies

while I'm not physically in front of the machine, I have a connection via Teamviewer.

so far the server type is a HP ProLiant MicroServer model looks like it's the G7 N54L.
Raid seems to be BIOS, or hardware level..

By the looks, and sound of things, I have inherited a mess....
Here are screenshots taken via Teamviewer

1678617778842.png
Main Drive

1678617930625.png

1678617982104.png

Hopefully these screenshots can explain a bit more....
I'm due to visit the location again in a day or so to set up a printer, so if I need to supply any additional info, that can only be obtained by visiting the physical machine, please let me know what I need to provide, and will do so accordingly.

Thanks for the assistance so far.
 
Thanks for the replies

while I'm not physically in front of the machine, I have a connection via Teamviewer.

so far the server type is a HP ProLiant MicroServer model looks like it's the G7 N54L.
Raid seems to be BIOS, or hardware level..

By the looks, and sound of things, I have inherited a mess....
Here are screenshots taken via Teamviewer

View attachment 1491055
Main Drive

View attachment 1491057

View attachment 1491059

Hopefully these screenshots can explain a bit more....
I'm due to visit the location again in a day or so to set up a printer, so if I need to supply any additional info, that can only be obtained by visiting the physical machine, please let me know what I need to provide, and will do so accordingly.

Thanks for the assistance so far.
Hoping someone here can assist you with the HP. (I mainly know Dell like the back of my hand).

If you can request down time for a few minutes to see if you can't reboot and access the RAID BIOS itself when you go on site..... BUTTTT, BIG BUTTT.

Looks like AMD RAIDExpert should be able to be installed?

I have used that before. Please check if that is not installed already.
 
The first thing I would have done is backup data and run a clean OS on a virtual to ensure integrity and then get rid of that ark and redo. Do 2012 even have software raid? I always ran Hardware stripes until SSD came along.

Well technically Microsoft Storage Spaces has existed forever and a day and is in every one of their operating systems.
 
I'm back at the place tomorrow morning. Will do a ctrl F and send photos.
still need to know.
1.Will I risk damaging data if I insert one drive each in another machine to test which drive is faulty.
2.Once the faulty drive has been idenfitied, and is replaced by another drive of identical capacity how can the raid rebuild itself.

THanks
 
If you insert it into a machine with exactly the same hardware you should be ok. Even with different hardware, Windows should reconfigure the HAL and then change it again when you go back tot he original machine. But it's 100% a sure thing. There is some risk - if you have backups then go for it. Without backups proceed with caution.

If the mirroring has been configured correctly you can just remove the drive, replace with a new and it 'should' start rebuilding itself.
 
If you insert it into a machine with exactly the same hardware you should be ok. Even with different hardware, Windows should reconfigure the HAL and then change it again when you go back tot he original machine. But it's 100% a sure thing. There is some risk - if you have backups then go for it. Without backups proceed with caution.

If the mirroring has been configured correctly you can just remove the drive, replace with a new and it 'should' start rebuilding itself.

Unfortunately we only have one server.
I was thinking of taking a spare Dell i5 desktop machine I use to transfer data for clients, and connect the drives to it, fire up HD senteniel in order to figure out which drive is the faulty one. First priority tomorrow however is to fire up the CTRL F menu, get some photos, and then will take things from there.
 
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